Starbucks

Complaining on how I place my order.

Service: 1

This location is horrible! No matter if it’s in person, drive thru or door dash, they suck. Drinks are never made correct and they’re rude.

Atmosphere: 2

Food: 1

Service: 1

Everyone read me with respect

Atmosphere: 5

Food: 5

Service: 5

Every single time I've come to this specific Starbucks, my order has been wrong. Today I got a peppermint-less peppermint mocha and a drink that was completely different from what I had ordered on another day. Very disappointed.

Atmosphere: 1

Food: 1

Service: 1

Crappy service. I’ve given this location 5+ chances to get it right since it’s so close to home and work. They have failed me everytime. Long waits, no matter inside or drive thru. Orders always incorrect, employees don’t care. I ordered a couple traveler packs and waited over 1 hr for them. Another time we ordered a matcha latte Matcha was sitting on top not mixed.

Atmosphere: 1

Food: 1

Service: 1

My order was made incorrectly (there was an incorrect substitution) and the remake was made incorrectly as well. After the order was made incorrectly the first time, they were gracious enough to agree to remake the drink because they misread the label. However shortly after agreeing to remake the drink, the cashier notified me that the manager said they were unable to remake my drink with the substitution. At first I thought they were unable to make the substitution because they had run out of the ingredient, but this was not the case (and was confirmed by the cashier). The app allows me to make this substitution when I am mobile ordering so the manager may be misinformed. Regardless the substitution was a dollar extra to the total cost of the drink, and on the remake they omitted the juice that I paid extra for. So essentially, they made the drink how it normally comes and I paid a dollar extra for it. What made it even more frustrating is the manager did not come to explain the situation themselves and instead was having the cashier run back and forth to explain the situation. Even after explaining that the app allows this substitution, the cashier apologizes but hands me the incorrectly made remake of my drink and offers the first incorrectly made drink as an apology.

Atmosphere: 1

Food: 1

Service: 1

Excellent staff!

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Espresso Roast, Lemonade, Frozen Tropical Citrus Iced Energy with Strawberry Puree

Went through the drive-thru, and Mercedes was super nice and sweet! Great service and drinks were good! Got a melon burst energy drink and also a mocha cookie crumble. Made super fast, and both tasted great. Will be coming back because of Mercedes! (:

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Melon Burst Iced Energy

They will ignore you and then give you attitude. I should have just drove to my regular coffee shop. These employees are rude.

Atmosphere: 4

Food: 3

Service: 1

The employees here are what makes this Starbucks special! They are friendly and take the time to get to know the regulars. My regular drink always tastes great. Anytime I visit another Starbucks, I immediately regret it ?

Service: 5

Great crew, excellent coffee! My favorite Barista is Mercedes she is the best hostess I have ever encountered. She greets us every time by name and knows all of her regular customers orders by memorization. It’s so hard to find elite service like hers. Every time I am in the area I stop in this Starbucks specifically for the A one service!

Atmosphere: 5

Food: 5

Service: 5

This store is always out of everything ?

Atmosphere: 2

Food: 3

Service: 1

Not from the area but found myself in this store for a much needed morning pick me up. Was greeted by a very friendly staff member named Natalie. I wanted something different than my usual and her recommendation did not disappoint. But the compliment is more because of the way she interacted with her customers. Her friendly smile and attitude was awesome not only with the customers but the rest of the staff as well.

Atmosphere: 5

Service: 5

Friendly faces, exceptional service.

Atmosphere: 5

Food: 5

Service: 5

Horrible service
Horrible wait time
The last past three times I’ve been here my drink was made wrong. The black girl with the curly hair is so super rude.
This Starbucks is by my house, but I’m definitely gonna take the drive to the next closest one. This one may have gotten a remodel on the outside, but the workers on the inside need to learn customer service.