I’m honestly not sure who to talk to about this, but something deeply unsettling happened during my drive-thru visit this morning at 8:50 AM.
I never even saw her—only heard her voice through the speaker—but someone named Laura took my order and, frankly, she was way too good at her job.
Her tone? Warm. Friendly. Somehow both professional and comforting. AT 8:50 AM. She took my order with clarity, kindness, and just enough energy to make me question my entire morning routine. I came for coffee, not an emotional reset.
When I pulled up to the window, my drink was ready, perfect, and handed off with such efficiency that I had nothing to complain about. No name misspelling, no wrong milk, no weird aftertaste—just pure caffeinated excellence.
So here I am, fully caffeinated, inexplicably optimistic, and starting my day in a suspiciously good mood. Thanks a lot, Laura.
If this level of service continues, I might have to start being a morning person. Absolutely unacceptable.
Ada Wan
I order matcha frp every time I go to Starbucks. But today's matcha was really awful and bitter! I complained to the staff twice, and they told me that it was bitter and I should not order matcha in the future. I was left speechless by their response! I will never go back to this place again!
Ki Ki
My car broke down and they had two men help me push it
Brittany Saeteurn
About a year ago, my parents went to this location. They ordered 2 caramel frappucinos, one venti with extra shot, the other was grande. When the worker handed them over, it was 2 grande, and one of them had a sticker. My dad was confused and said he ordered a venti, but the worker decided to gaslight him into believing they ordered 2 grande. Keep in mind they were charged for the venti + extra shot. Yesterday (04/11/25 @ 7:11pm) I went to the drive thru and ordered a venti matcha frappucino with EXTRA whip + caramel drizzle around the cup, and a grande caramel frappucino. The lady who took my order even repeated the order back. I received the grande with the sticker, and my venti did have the caramel drizzle, no extra whip. I was going to say something cause it was OBVIOUS since the whip wasn't even touching the lid. But I didn't want to argue and continued on with my day. Y'all ain't about to ruin my good day lol. Anyway, the point is... I won't be coming to this location. And advice to other customers, if you want to be gaslit and not receive the order you customize.. come here! Best place hands down.
Nena C.
I can’t believe it, we couldn’t get the code to use the bathroom till we purchase something before and then she would give us s a code really my son needed to pee. We were getting drinks after. Wow Drawer 1 reg 1
Carlos Gomez
20 minutes in the drive thru.
Mechelle Schultz
Plan on this one closing. The area is not so great. Parking would be ok if it weren't for the people. Don't plan on doing any work or studies here. No outlets!! They covered them all. Even the outlets on the tables don't work. Kids that work here are nice enough though. Even if they did forget about our pastries. But lovies, the bathroom area...... needs attention.
Atmosphere: 2
Food: 3
Service: 4
josue c
Bad attitude of the person taking the orders
Service: 1
Asim Zahoor
Rudest manager ihv ever seen n im not the first person who had this experience my colleagues also had same thoughts about her really dont like that behaviour but all other staff is good
Atmosphere: 1
Food: 1
Service: 1
Brandi Hurych
Casey is the best ! Always makes my day when he’s working ! Gets my order right everytime and just has the best customer service ! 5 stars for this Starbucks just because of Casey !!
I recently started coming into this location, and right away within 3 weeks of trying them out, it's consistently not very good. I haven't had a mocha done well at all here from several baristas... I hate to leave a bad review but they need to take more time, the quality shows everytime. I'm still waiting to get a good one... There are definitely levels to being a good batista. Hope they figure it out soon before I start going elsewhere. They have been very nice, but need to up their game, it isn't very good.
Service: 1
Emily ღ
Mosquitoes on the food
Atmosphere: 1
Food: 2
Service: 2
Reynel Marquez
Thank you ladies keep ignoring customers. Continue with your chatting. I’ll think twice to come back.
Atmosphere: 1
Service: 1
Ty Mo
Horrible customer service. They couldn’t accept my money even though no where do they have it posted they can not accept $100s. I asked for a tea replacement and the barista told me that’s the only option. Overall 0/10 very disappointing
Atmosphere: 1
Food: 1
Service: 1
Yang Thao
I ordered grub hub delivery and was so disappointed! I wanted whip cream and there was NONE! Come to find out even my “GLAZED DONUT” was missing from my order. What a bad morning! Ruined my day!🥺😡😡
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Breakfast Sandwich, Iced Caramel Macchiato, Baked Apple Croissant
Drive-Thru Visit – 8:50 AM
I’m honestly not sure who to talk to about this, but something deeply unsettling happened during my drive-thru visit this morning at 8:50 AM.
I never even saw her—only heard her voice through the speaker—but someone named Laura took my order and, frankly, she was way too good at her job.
Her tone? Warm. Friendly. Somehow both professional and comforting. AT 8:50 AM. She took my order with clarity, kindness, and just enough energy to make me question my entire morning routine. I came for coffee, not an emotional reset.
When I pulled up to the window, my drink was ready, perfect, and handed off with such efficiency that I had nothing to complain about. No name misspelling, no wrong milk, no weird aftertaste—just pure caffeinated excellence.
So here I am, fully caffeinated, inexplicably optimistic, and starting my day in a suspiciously good mood. Thanks a lot, Laura.
If this level of service continues, I might have to start being a morning person. Absolutely unacceptable.
I order matcha frp every time I go to Starbucks. But today's matcha was really awful and bitter! I complained to the staff twice, and they told me that it was bitter and I should not order matcha in the future. I was left speechless by their response! I will never go back to this place again!
My car broke down and they had two men help me push it
About a year ago, my parents went to this location. They ordered 2 caramel frappucinos, one venti with extra shot, the other was grande.
When the worker handed them over, it was 2 grande, and one of them had a sticker.
My dad was confused and said he ordered a venti, but the worker decided to gaslight him into believing they ordered 2 grande. Keep in mind they were charged for the venti + extra shot.
Yesterday (04/11/25 @ 7:11pm) I went to the drive thru and ordered a venti matcha frappucino with EXTRA whip + caramel drizzle around the cup, and a grande caramel frappucino. The lady who took my order even repeated the order back. I received the grande with the sticker, and my venti did have the caramel drizzle, no extra whip. I was going to say something cause it was OBVIOUS since the whip wasn't even touching the lid. But I didn't want to argue and continued on with my day. Y'all ain't about to ruin my good day lol. Anyway, the point is...
I won't be coming to this location. And advice to other customers, if you want to be gaslit and not receive the order you customize.. come here! Best place hands down.
I can’t believe it, we couldn’t get the code to use the bathroom till we purchase something before and then she would give us s a code really my son needed to pee. We were getting drinks after. Wow
Drawer 1 reg 1
20 minutes in the drive thru.
Plan on this one closing. The area is not so great. Parking would be ok if it weren't for the people. Don't plan on doing any work or studies here. No outlets!! They covered them all. Even the outlets on the tables don't work. Kids that work here are nice enough though. Even if they did forget about our pastries. But lovies, the bathroom area...... needs attention.
Atmosphere: 2
Food: 3
Service: 4
Bad attitude of the person taking the orders
Service: 1
Rudest manager ihv ever seen n im not the first person who had this experience my colleagues also had same thoughts about her really dont like that behaviour but all other staff is good
Atmosphere: 1
Food: 1
Service: 1
Casey is the best ! Always makes my day when he’s working ! Gets my order right everytime and just has the best customer service ! 5 stars for this Starbucks just because of Casey !!
Restaurantji Recommends
I recently started coming into this location, and right away within 3 weeks of trying them out, it's consistently not very good. I haven't had a mocha done well at all here from several baristas... I hate to leave a bad review but they need to take more time, the quality shows everytime. I'm still waiting to get a good one... There are definitely levels to being a good batista. Hope they figure it out soon before I start going elsewhere. They have been very nice, but need to up their game, it isn't very good.
Service: 1
Mosquitoes on the food
Atmosphere: 1
Food: 2
Service: 2
Thank you ladies keep ignoring customers. Continue with your chatting.
I’ll think twice to come back.
Atmosphere: 1
Service: 1
Horrible customer service. They couldn’t accept my money even though no where do they have it posted they can not accept $100s. I asked for a tea replacement and the barista told me that’s the only option. Overall 0/10 very disappointing
Atmosphere: 1
Food: 1
Service: 1
I ordered grub hub delivery and was so disappointed! I wanted whip cream and there was NONE! Come to find out even my “GLAZED DONUT” was missing from my order. What a bad morning! Ruined my day!🥺😡😡
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Breakfast Sandwich, Iced Caramel Macchiato, Baked Apple Croissant
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