I had a disappointing experience at this location recently. As a woman without a car, I rely on public transportation — and when my phone battery was low, I just needed a quick charge to check the bus schedule and get home safely.
To my surprise, I was told by staff that I had to purchase something *before* I could use an outlet. I understand policies are policies, but it felt unnecessarily rigid and unwelcoming. What made it feel even stranger is that I’ve been to another location in Arden where I was able to sit peacefully, charge my phone, and wasn’t pressured to buy anything immediately.
It’s disheartening that something so simple — like briefly charging a phone — becomes difficult in some places. As an Army Veteran, I’m used to dealing with challenges, but I still expect a basic level of understanding and respect, especially in public spaces like cafés.
I hope this location reconsiders how it treats people who just need a moment to get their bearings. Sometimes it’s about more than just a purchase — it’s about being human.
Atmosphere: 1
Service: 1
Devi L
The lady was asking me alot of private questions Like WTH are u a investigator or …
Clark Viegas
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Olivia Williams
I’m not gonna leave a bad review cause the rest of the staff is always bomb. But Miss Erica (older lady) gave us nothing but tude today! We ordered what they had on sample and she said I don’t know what that is and just looked at us. We pointed and to where the samples were and she said I don’t know what that is again. We all just stood there to look, and nothing was posted. So the other young lady tells her and she gave her attitude too. I was like damn. You don’t know much or how to figure it out? I didn’t say it out loud cause I respect my elders, but it put all of us off. We all agreed she gave us the same vibe. She needs to be talked to. Starbucks is usually a happy place. But anywho. Thanks to everyone else who usually serves us, we’ve never had this problem before.
Atmosphere: 5
Food: 5
Service: 5
H. Campbell
Starbucks is consistent. You know what to expect.
Carlos Paz
Staff was treeating me like I didn't belong, wouldn't let me use the bathroom until I ordered my coffee. Asked if I was going to buy coffee first. I know my reflective vest is dirty but I assure you I'm not homeless and purchase coffee from your establishment multiple times a week before work . Do better Starbucks
Atmosphere: 3
Food: 4
Service: 1
henry navarro
I’m a first responder who kindly asked to refill my hydro and they seemed bothered about it.. all other Starbucks I ask, does it willingly with no attitude. I won’t be asking for water here ever again lol
Atmosphere: 1
Food: 1
Service: 1
John Williams
Don’t have any complaints
Atmosphere: 5
Food: 4
Service: 5
Adam V
I have been drinking coffee from Starbucks Since 2008. I never have experience like that in my life the Ladies customer service and front desk i was asking a large coffee with one banana cake and she charging me $9.70 usually it cost 7.70$or more than that first she had a really bad behavior in customer service with me My suggestion is for the manager so please give More advice lesson for the front desk to have more experience and customer service thank you the time was 8:30 am.
Service: 1
Joel Pe
Friendly, clean and quick service. Alyssa is knowledgeable of her craft & very personable!
I have never had friendlier service anywhere else, not even just Starbucks. The 3 women working today, March 20th at 2:35 p.m. were fantastic. I hope their manager sees this and rewards all three of them because they were so personable and genuinely kind.
Atmosphere: 4
Food: 4
Service: 5
Erich Scharf
I love this place🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
Amber Lua
I was hoping to pop in here and read a book on a rainy day but seating was all taken...nothing wrong with a happenin' spot though! I just wanted to say that even with a mobile order, the service here is great! Alyssa is so warm and friendly and she still curated a worthwhile experience. Thank you, Alyssa! ☺️
Atmosphere: 5
Service: 5
Suzanne Liu
Best Starbucks ever!! Warm banana bread and pistachio latte samples at 6:30am. :) Very friendly and quick service. Thanks for making our early morning wakeup more enjoyable!
Ben Faist
I've done a lot of mobile orders here and it's always ready in the predicted time. Each time I've entered to pick up I'm greeted by the warm and welcoming staff.
I had a disappointing experience at this location recently. As a woman without a car, I rely on public transportation — and when my phone battery was low, I just needed a quick charge to check the bus schedule and get home safely.
To my surprise, I was told by staff that I had to purchase something *before* I could use an outlet. I understand policies are policies, but it felt unnecessarily rigid and unwelcoming. What made it feel even stranger is that I’ve been to another location in Arden where I was able to sit peacefully, charge my phone, and wasn’t pressured to buy anything immediately.
It’s disheartening that something so simple — like briefly charging a phone — becomes difficult in some places. As an Army Veteran, I’m used to dealing with challenges, but I still expect a basic level of understanding and respect, especially in public spaces like cafés.
I hope this location reconsiders how it treats people who just need a moment to get their bearings. Sometimes it’s about more than just a purchase — it’s about being human.
Atmosphere: 1
Service: 1
The lady was asking me alot of private questions
Like WTH are u a investigator or …
Great customer service
Atmosphere: 5
Food: 5
Service: 5
I’m not gonna leave a bad review cause the rest of the staff is always bomb. But Miss Erica (older lady) gave us nothing but tude today! We ordered what they had on sample and she said I don’t know what that is and just looked at us. We pointed and to where the samples were and she said I don’t know what that is again. We all just stood there to look, and nothing was posted. So the other young lady tells her and she gave her attitude too. I was like damn. You don’t know much or how to figure it out? I didn’t say it out loud cause I respect my elders, but it put all of us off. We all agreed she gave us the same vibe. She needs to be talked to. Starbucks is usually a happy place. But anywho. Thanks to everyone else who usually serves us, we’ve never had this problem before.
Atmosphere: 5
Food: 5
Service: 5
Starbucks is consistent. You know what to expect.
Staff was treeating me like I didn't belong, wouldn't let me use the bathroom until I ordered my coffee. Asked if I was going to buy coffee first. I know my reflective vest is dirty but I assure you I'm not homeless and purchase coffee from your establishment multiple times a week before work . Do better Starbucks
Atmosphere: 3
Food: 4
Service: 1
I’m a first responder who kindly asked to refill my hydro and they seemed bothered about it.. all other Starbucks I ask, does it willingly with no attitude. I won’t be asking for water here ever again lol
Atmosphere: 1
Food: 1
Service: 1
Don’t have any complaints
Atmosphere: 5
Food: 4
Service: 5
I have been drinking coffee from Starbucks
Since 2008.
I never have experience like that in my life the Ladies customer service and front desk i was asking a large coffee with one banana cake and she charging me $9.70 usually it cost 7.70$or more than that first she had a really bad behavior in customer service with me My suggestion is for the manager so please give More advice lesson for the front desk to have more experience and customer service thank you the time was 8:30 am.
Service: 1
Friendly, clean and quick service. Alyssa is knowledgeable of her craft & very personable!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have never had friendlier service anywhere else, not even just Starbucks. The 3 women working today, March 20th at 2:35 p.m. were fantastic. I hope their manager sees this and rewards all three of them because they were so personable and genuinely kind.
Atmosphere: 4
Food: 4
Service: 5
I love this place🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
I was hoping to pop in here and read a book on a rainy day but seating was all taken...nothing wrong with a happenin' spot though! I just wanted to say that even with a mobile order, the service here is great! Alyssa is so warm and friendly and she still curated a worthwhile experience. Thank you, Alyssa! ☺️
Atmosphere: 5
Service: 5
Best Starbucks ever!! Warm banana bread and pistachio latte samples at 6:30am. :) Very friendly and quick service. Thanks for making our early morning wakeup more enjoyable!
I've done a lot of mobile orders here and it's always ready in the predicted time. Each time I've entered to pick up I'm greeted by the warm and welcoming staff.
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