I requested a cup of ice water, but I was informed that I had to purchase something before they could provide it. I offered to buy the cup, but I was denied. This is unacceptable capitalism! I should be able to get ice water without having to buy something else. I won’t be returning to this location because the manager is inhumane.
Azhar Ali
I recently visited this Starbucks location because the drive through line was unusually long, so I decided to go inside. Upon entering, I was greeted by one of the staff members, which was a nice start. However, my interaction with the barista who ultimately helped me, her name was Aly was very disappointing.
From the beginning, she approached me with an unwelcoming attitude, starting our interaction with a curt “What do you need?” rather than a standard, friendly greeting. As I tried to place my order, I felt rushed and cut off, as if I were an inconvenience. I understand this location is often busy, but that’s no excuse for poor customer service. I wasn’t even able to complete my full order because I felt so uncomfortable and to make matters worse, the part of my order that was taken ended up being incorrect.
I had ordered a White Chocolate Cream Frappuccino with no coffee, but what I received was a White Mocha Frappuccino with caramel drizzle, which includes coffee something we specifically did not want. It was frustrating and disappointing to receive something entirely different from what I asked for.
What concerned me most was what appeared to be a difference in treatment based on the color of my skin. After my interaction, I observed the same barista helping other customers who were lighter-skinned with noticeably more friendliness and attention, even asking them if they’d like anything else, something she didn’t ask me.
I don’t normally support Starbucks, and after this experience, I never will again. This visit left me feeling disrespected, uncomfortable, and unfairly treated. I hope this feedback is taken seriously and used to ensure all customers are treated with equal courtesy and care.
A. Freyja Young
I used the drive thru.
It was snowing and cold.
Staff were cheerful, helpful, quick and professional.
My usual decaf iced mocha was perfect.
Chris Calestini
Great service and product. Clean bathrooms.
De Dorp
This Starbucks was okay. I did not feel like they had enough staff for the drive thru and to handle the customers randomly coming in. The wait was too long and they were so busy making drinks they couldn't care for the customers that were inside.
I have to update review - going here 3 days ago hoping things would have changed.. having to deal with a rude worker... is very annoying it felt like they were upset that I was there ordering something as if it ruined her day...
Colleen Marion
Zero stars if possible. Absolute worst Starbucks I've been to. No customers ording in store or drive thru and 5+ minutes for a drip plain coffee with cream. Bad attitude from Adrianna-she made her coworker do her job...twice as I watched and waited.
Singh
Always a hit and miss sometime go in there. Coffee is made right other times just taste like hot water
Trevor Sparks (Medessec)
Been to this Starbucks multiple times to pick up my mobile orders and they've done a good job with my order every time, and it's always ready in a matter of minutes from when I put the order in.
Jonathan Guerrero
Music is too high, also tables are dirty. Coffee is good.
Georzalanda Smith
I ordered a mobile order and redeemed my birthday reward for today (11/6/24) and as Im on my way, my car breaks down and Iʻm unable to pick up my mobile order now. I try to see if I can cancel while Iʻm waiting for help. I tried calling the store several times but it says “user busy” and doesnʻt ring. Its difficult to reach the store with no other contact information. Unfortunately due to my car breaking down, I couldnʻt get my coffee but Iʻm hoping that I can at least get my reward back or compensated.
Great place if you don't mind paying $6.00 for a water down mocha that served barley warm.
Atmosphere: 3
Food: 3
Service: 3
Virdi Pictures
?????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Wrap, Sandwich, Coffee Frappucino Blended Beverage Grande Size, Frozen Tropical Citrus Iced Energy with Strawberry Puree Venti Only
Juan Sanchez
Toke my niece for a drink because she love's Starbucks We got the best customer service at the drive true Food =to priciy
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Coffee Frappucino Blended Beverage Grande Size
Stacey Johnson
I come here because it's close to my house when I don't go to Temple Coffee. Don't love it, but some of the staff are very nice and that helps. The manager doesn't treat them well, which is difficult to watch. He's not cut out for team building and leadership.
Atmosphere: 3
Service: 3
Emma Dancev
All the employees were awesome! My order was quick and fast. One thing is while I was studying at the table, a guy(customer) came back and started blaming one of the young employee about something. He made such a big deal out of nothing. I honestly felt bad for the young employee who got blamed and I feel bad that he had to go through that. The man (customer) also started video taping all the employees up close, it even felt like he kind of started recording the whole place/lobby, I felt very uncomfortable. But later one of the workers came to people in the lobby and apologized for the inconvenience and offered everyone in the lobby a free drink. I honestly don’t know what the young employee did wrong but truly all of them are sweet and kind. They even apologized to the angry man and yet he still continued to behave that way.
The young employee who got yelled at also took my order, he was very chill and interactive. He even said to me “you can just press ‘skip tip.’” Not even asking for tips just being good to customers. An awesome guy, I’m sorry he had to deal with that. If he made a mistake, everyone make mistakes and mistakes can be fixed especially if it’s a drink/food order. Just some customers can be so rude.
I requested a cup of ice water, but I was informed that I had to purchase something before they could provide it. I offered to buy the cup, but I was denied. This is unacceptable capitalism! I should be able to get ice water without having to buy something else. I won’t be returning to this location because the manager is inhumane.
I recently visited this Starbucks location because the drive through line was unusually long, so I decided to go inside. Upon entering, I was greeted by one of the staff members, which was a nice start. However, my interaction with the barista who ultimately helped me, her name was Aly was very disappointing.
From the beginning, she approached me with an unwelcoming attitude, starting our interaction with a curt “What do you need?” rather than a standard, friendly greeting. As I tried to place my order, I felt rushed and cut off, as if I were an inconvenience. I understand this location is often busy, but that’s no excuse for poor customer service. I wasn’t even able to complete my full order because I felt so uncomfortable and to make matters worse, the part of my order that was taken ended up being incorrect.
I had ordered a White Chocolate Cream Frappuccino with no coffee, but what I received was a White Mocha Frappuccino with caramel drizzle, which includes coffee something we specifically did not want. It was frustrating and disappointing to receive something entirely different from what I asked for.
What concerned me most was what appeared to be a difference in treatment based on the color of my skin. After my interaction, I observed the same barista helping other customers who were lighter-skinned with noticeably more friendliness and attention, even asking them if they’d like anything else, something she didn’t ask me.
I don’t normally support Starbucks, and after this experience, I never will again. This visit left me feeling disrespected, uncomfortable, and unfairly treated. I hope this feedback is taken seriously and used to ensure all customers are treated with equal courtesy and care.
I used the drive thru.
It was snowing and cold.
Staff were cheerful, helpful, quick and professional.
My usual decaf iced mocha was perfect.
Great service and product. Clean bathrooms.
This Starbucks was okay. I did not feel like they had enough staff for the drive thru and to handle the customers randomly coming in. The wait was too long and they were so busy making drinks they couldn't care for the customers that were inside.
I have to update review - going here 3 days ago hoping things would have changed.. having to deal with a rude worker... is very annoying it felt like they were upset that I was there ordering something as if it ruined her day...
Zero stars if possible. Absolute worst Starbucks I've been to. No customers ording in store or drive thru and 5+ minutes for a drip plain coffee with cream. Bad attitude from Adrianna-she made her coworker do her job...twice as I watched and waited.
Always a hit and miss sometime go in there. Coffee is made right other times just taste like hot water
Been to this Starbucks multiple times to pick up my mobile orders and they've done a good job with my order every time, and it's always ready in a matter of minutes from when I put the order in.
Music is too high, also tables are dirty. Coffee is good.
I ordered a mobile order and redeemed my birthday reward for today (11/6/24) and as Im on my way, my car breaks down and Iʻm unable to pick up my mobile order now. I try to see if I can cancel while Iʻm waiting for help. I tried calling the store several times but it says “user busy” and doesnʻt ring. Its difficult to reach the store with no other contact information. Unfortunately due to my car breaking down, I couldnʻt get my coffee but Iʻm hoping that I can at least get my reward back or compensated.
Restaurantji Recommends
Great place if you don't mind paying $6.00 for a water down mocha that served barley warm.
Atmosphere: 3
Food: 3
Service: 3
?????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Wrap, Sandwich, Coffee Frappucino Blended Beverage Grande Size, Frozen Tropical Citrus Iced Energy with Strawberry Puree Venti Only
Toke my niece for a drink because she love's Starbucks
We got the best customer service at the drive true
Food =to priciy
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Coffee Frappucino Blended Beverage Grande Size
I come here because it's close to my house when I don't go to Temple Coffee. Don't love it, but some of the staff are very nice and that helps. The manager doesn't treat them well, which is difficult to watch. He's not cut out for team building and leadership.
Atmosphere: 3
Service: 3
All the employees were awesome! My order was quick and fast. One thing is while I was studying at the table, a guy(customer) came back and started blaming one of the young employee about something. He made such a big deal out of nothing. I honestly felt bad for the young employee who got blamed and I feel bad that he had to go through that. The man (customer) also started video taping all the employees up close, it even felt like he kind of started recording the whole place/lobby, I felt very uncomfortable. But later one of the workers came to people in the lobby and apologized for the inconvenience and offered everyone in the lobby a free drink. I honestly don’t know what the young employee did wrong but truly all of them are sweet and kind. They even apologized to the angry man and yet he still continued to behave that way.
The young employee who got yelled at also took my order, he was very chill and interactive. He even said to me “you can just press ‘skip tip.’” Not even asking for tips just being good to customers.
An awesome guy, I’m sorry he had to deal with that. If he made a mistake, everyone make mistakes and mistakes can be fixed especially if it’s a drink/food order. Just some customers can be so rude.
Atmosphere: 5
Service: 5
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