Subway app changed my order address to this one instead of the subway close to me. I immediately called the phone number since the subway app doesn’t have a cancel order button. Initially nobody picked up so i called again and then got hung up on.
I called back later that day to explain the situation and the woman on the phone was less than helpful saying there is no way to get any sort of refund or store credit.
I asked to speak to a manager and she refused.
Subway website is so useless there is literally no contact page for a message, no phone number, nothing. I have no recourse except for this review.
S C
Do not go to the Subway on Fruitridge and Stockton blv the Customer service is horrible and they don't honor the coupons.
Emily pacheco
Went in to order I was waiting.. my brother opened the door he didn't step foot in after opening the door. He was told to get out and leave. 2 people one man with a yellow turban and a female. They don't know my brother and I do alot of business there. Not anymore. Lost a customer
Christopher Rotas
Went here recently for lunch and was told they don’t slice the meat when you order a pre-slice it in the morning which that’s not what they advertise, but that’s what I was told also Recently shut down for health code, violations cockroaches…
Armando Porras
Lazy employee doesn't want to work told me they open until Noon
Sunny Chahal
Good staaf also good stuff I also like a deal 1 foot long fountain and chips bag
Shonta Lewis
If I could give zero stars I would. I’ve come to this subway more than once and every single time it’s the worst customer service and throwing the sandwich together. I get everyone doesn’t want to work in food service but it doesn’t help to be rude to the people spending money in the establishment.
Atmosphere: 1
Food: 1
Service: 1
Navjeet Kaur
I wanna discuss incident of this place. I ordered a tuna sandwich and I just saw a fly in my sand wich and I think manager was working there . I went to him to complaint about this and he just replied me that we will make a new one. It’s nots. Thing of new sandwich ..that was so unhygienic and there is weird smell coming from tuna fish. And I came home without buying any sandwich and did get my refund back . Because I just hate the way they make my sandwich and the behaviour of staff and manager was in my hate list. I would recommend to not to go there ever in your life. I think it was worst subway. One star for your bad behaviour and for your sandwich. Thanks though
Atmosphere: 1
Service: 1
Mona Perez
I went into this Subway on 11/13/24 on my lunch break, and there are 3 workers. One sitting down, she was the owner and one was stocking the chips. As one girl was behind the counter helping another customer. I was standing there for 20 min, while the girl stocked the chips & got on here phone, and the she stocked some sodas. At the moment I walked she should have stopped what she was doing because the chips wasn’t going any where. She should have helped me, by time I finally got help. My sandwich was done, in like 3 min. By this time my lunch is almost over. Waiting 25 min when there was no line and 3 workers is ridiculous. They were very unprofessional. And they have a sign that say under new management. Customer should be .the number one priority. Was very disappointed!
E
First time at this location today. The new owner was very friendly and polite. The service was so good I wrote this review. The store was clean and well lit. Sandwich was tasty and fresh. 10/10 will return. Not all subways are created equal. This one is at the top!
Around 6 p.m. at this Subway, the lady working the counter did not allow me to use the restroom & had a bad attitude. She was in the back room when I arrived, I had been speaking with the other female employee, then I asked to use the restroom, she rudely declined. Poor customer service.
Service: 1
Yuvraj Singh
There were still 18 minutes left for 9:00. But they refused to give us the goods. This is very wrong and they were busy on the phone!
Service: 1
Deijah Mckinley
The women who worked there were very friendly clean and courteous . Plus the smell of the fresh baked bread is so invitingly intriguing
Vegetarian options: Veggie delight- their produce is super fresh and delicious
Dietary restrictions: It's a nutrition facts poster in a visible area to review each sandwich ingredients and their nutritional value next to the register. I appreciated the convenience of knowing what I was about to consume and the impact It would have on me. Thanks subway
Parking: Only a few specific subway parking stalls but the general lot is spacious
Kid-friendliness: It's pretty small inside with tables and I think boosters or high chairs.
Wheelchair accessibility: I don't think the door has an automatic open button or option but it follows ada guidelines for wheelchair mobility and entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-Pro Sweet Onion Chicken Teriyaki, Veggie Delite, Cookies
Patrick Vigil
Worst sandwich I have ever had. Won’t come back to this location, sad because I live in the neighborhood. Had come here before and not completely disappointed. Totally different experience today. Bread was old and crumbling, ordered the titan turkey which claimed it had 33% more meat. Well that was a lie. Had to add more meat when got home to not just be eating bread. Skimping on the veggies is another issue. And the have a sign out front claiming free cookie with each footling on Wednesday. Well it was Wednesday & ordered two footlongs- NO COOKIE. Just poor service all around. Never again.
Parampreet Maan
We ordered 3 veggie patty but they didnt put patty . Bad exprience no good communication
Subway app changed my order address to this one instead of the subway close to me. I immediately called the phone number since the subway app doesn’t have a cancel order button. Initially nobody picked up so i called again and then got hung up on.
I called back later that day to explain the situation and the woman on the phone was less than helpful saying there is no way to get any sort of refund or store credit.
I asked to speak to a manager and she refused.
Subway website is so useless there is literally no contact page for a message, no phone number, nothing. I have no recourse except for this review.
Do not go to the Subway on Fruitridge and Stockton blv the Customer service is horrible and they don't honor the coupons.
Went in to order I was waiting.. my brother opened the door he didn't step foot in after opening the door. He was told to get out and leave. 2 people one man with a yellow turban and a female. They don't know my brother and I do alot of business there. Not anymore. Lost a customer
Went here recently for lunch and was told they don’t slice the meat when you order a pre-slice it in the morning which that’s not what they advertise, but that’s what I was told also Recently shut down for health code, violations cockroaches…
Lazy employee doesn't want to work told me they open until Noon
Good staaf also good stuff I also like a deal 1 foot long fountain and chips bag
If I could give zero stars I would. I’ve come to this subway more than once and every single time it’s the worst customer service and throwing the sandwich together. I get everyone doesn’t want to work in food service but it doesn’t help to be rude to the people spending money in the establishment.
Atmosphere: 1
Food: 1
Service: 1
I wanna discuss incident of this place. I ordered a tuna sandwich and I just saw a fly in my sand wich and I think manager was working there .
I went to him to complaint about this and he just replied me that we will make a new one. It’s nots. Thing of new sandwich ..that was so unhygienic and there is weird smell coming from tuna fish.
And I came home without buying any sandwich and did get my refund back . Because I just hate the way they make my sandwich and the behaviour of staff and manager was in my hate list.
I would recommend to not to go there ever in your life. I think it was worst subway. One star for your bad behaviour and for your sandwich.
Thanks though
Atmosphere: 1
Service: 1
I went into this Subway on 11/13/24 on my lunch break, and there are 3 workers. One sitting down, she was the owner and one was stocking the chips. As one girl was behind the counter helping another customer. I was standing there for 20 min, while the girl stocked the chips & got on here phone, and the she stocked some sodas. At the moment I walked she should have stopped what she was doing because the chips wasn’t going any where. She should have helped me, by time I finally got help. My sandwich was done, in like 3 min. By this time my lunch is almost over. Waiting 25 min when there was no line and 3 workers is ridiculous. They were very unprofessional. And they have a sign that say under new management. Customer should be .the number one priority. Was very disappointed!
First time at this location today. The new owner was very friendly and polite. The service was so good I wrote this review. The store was clean and well lit. Sandwich was tasty and fresh. 10/10 will return. Not all subways are created equal. This one is at the top!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Around 6 p.m. at this Subway, the lady working the counter did not allow me to use the restroom & had a bad attitude. She was in the back room when I arrived, I had been speaking with the other female employee, then I asked to use the restroom, she rudely declined. Poor customer service.
Service: 1
There were still 18 minutes left for 9:00. But they refused to give us the goods. This is very wrong and they were busy on the phone!
Service: 1
The women who worked there were very friendly clean and courteous . Plus the smell of the fresh baked bread is so invitingly intriguing
Vegetarian options: Veggie delight- their produce is super fresh and delicious
Dietary restrictions: It's a nutrition facts poster in a visible area to review each sandwich ingredients and their nutritional value next to the register. I appreciated the convenience of knowing what I was about to consume and the impact It would have on me. Thanks subway
Parking: Only a few specific subway parking stalls but the general lot is spacious
Kid-friendliness: It's pretty small inside with tables and I think boosters or high chairs.
Wheelchair accessibility: I don't think the door has an automatic open button or option but it follows ada guidelines for wheelchair mobility and entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-Pro Sweet Onion Chicken Teriyaki, Veggie Delite, Cookies
Worst sandwich I have ever had. Won’t come back to this location, sad because I live in the neighborhood. Had come here before and not completely disappointed. Totally different experience today. Bread was old and crumbling, ordered the titan turkey which claimed it had 33% more meat. Well that was a lie. Had to add more meat when got home to not just be eating bread. Skimping on the veggies is another issue. And the have a sign out front claiming free cookie with each footling on Wednesday. Well it was Wednesday & ordered two footlongs- NO COOKIE.
Just poor service all around. Never again.
We ordered 3 veggie patty but they didnt put patty . Bad exprience no good communication
Atmosphere: 2
Food: 1
Service: 3
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