Why dont they ever want to make fresh pretzels? They bake for a herd, and it just sits there then get mad when you want your pretzels to be hot, buttery and fresh... news flash im spending my own money!! Ill Pass
Atmosphere: 1
Food: 1
Service: 1
Posan Dresa
We enjoyed our evening overall.
AP H
Slow service and employees. Wasn’t greeted and the restaurant was cluttered. The ignorant employee (with the huge mole on her face) didn’t even know what a “fresh” pretzel was. This location also doesn’t honor the loyalty rewards program. I get much better service at the Arden and Elk Grove location.
Thought I’d grab a snack for my daughter since I had a quick Walmart run but instead decided not to give THIS location any of my money.
Atmosphere: 1
Food: 1
Service: 1
A Dhanoa
Love pretzels at this location. Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Amanda Williams
Had a problem with my DoorDash order called this location. The manager told me to come back when I arrive. They were very friendly rectify the situation and I’m very thankful for their professionalism especially the manager.
Atmosphere: 5
Food: 5
Service: 5
Brittanny Laeder
I usually have no issues with this location. So today I go there and order a pretzel cup for my 4yr old daughter and I to share while I shop. I also ordered a medium soda. It's 10.35 because I tip $2, I try to tip when I can. But as I'm filling up my soda my daughter accidentally drops the whole thing of pretzels all over the ground. They were all over the actual floor so I throw them away and ask nicely for a new one. The lady tells me I have to pay for another one. They saw her drop them and because I don't want to give my daughter nasty ones I have to pay $4.88 for a whole other bag. Seriously! It's because she said it's not their fault! Like lady you saw her drop them! Like I just bought them 5 seconds ago and you saw me throw the whole bag away. It's not like I hid them. Rude lady! I worked in fast food. If I ever saw a kid or anyone drop something they just bought I replaced it with no charge! So rude!
Kaylen Robinson
What ever teens they have working there are so unprofessional and rude. This place is small and slow to begin with. But the girls working today were terrible we ordered pretzel dogs and i guess ut was the last one, one of the girls was trying to take them for herself right after we asked for them not only did she complain and say no we sat there for at least 5 minutes over her trying to take them for her self when we were paying for them she was rude and said just give it to them and then continued to yell at her coworker bc we bought the last and she didn’t want to make more.. this is the worst customer service ever
mariana rizo
Worse customer service ever. You ask for something and they ask the person making them if they can make it. And that person makes a face like I don’t want to do it. Why have things in the menu if the employees don’t like to make it
mayra
Worse customer service ever. You ask for something and they ask the person making them if they can make it. And that person makes a face like I don’t want to do it. Why have things in the menu if the employees don’t like to make it
Morgan K
No salt on my pretzels, ended up having to add my own at home
Love a good ol' hot pretzel. Mini dogs, pepperoni, and cinasugar for the kids always
Wilma Spencer
Haven't tried this place, how is it?
Corryn
I needed catering for my son's birthday. The manager, Jab, made the process super easy. The lady employees in the store were nice, Jab's communication was timely and professional, the food was perfect. I would recommend this Auntie Anne's to others.
S. Jones
Maaan, I'm addicted to these pretzels!!! Extra salt 2 cheese dips.....BOMB! The one in Walmart at Delta Shores is really cool cause the employees are cool. Shout out to the hella cool workers!!!!
James Garvin
They always seem to be short on pretzels and making dough that takes 30 minutes. I mean I get they need to keep the pretzels fresh and limit waste, but jeez.
Why dont they ever want to make fresh pretzels? They bake for a herd, and it just sits there then get mad when you want your pretzels to be hot, buttery and fresh... news flash im spending my own money!! Ill Pass
Atmosphere: 1
Food: 1
Service: 1
We enjoyed our evening overall.
Slow service and employees. Wasn’t greeted and the restaurant was cluttered. The ignorant employee (with the huge mole on her face) didn’t even know what a “fresh” pretzel was. This location also doesn’t honor the loyalty rewards program. I get much better service at the Arden and Elk Grove location.
Thought I’d grab a snack for my daughter since I had a quick Walmart run but instead decided not to give THIS location any of my money.
Atmosphere: 1
Food: 1
Service: 1
Love pretzels at this location. Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Had a problem with my DoorDash order called this location. The manager told me to come back when I arrive. They were very friendly rectify the situation and I’m very thankful for their professionalism especially the manager.
Atmosphere: 5
Food: 5
Service: 5
I usually have no issues with this location. So today I go there and order a pretzel cup for my 4yr old daughter and I to share while I shop. I also ordered a medium soda. It's 10.35 because I tip $2, I try to tip when I can. But as I'm filling up my soda my daughter accidentally drops the whole thing of pretzels all over the ground. They were all over the actual floor so I throw them away and ask nicely for a new one. The lady tells me I have to pay for another one. They saw her drop them and because I don't want to give my daughter nasty ones I have to pay $4.88 for a whole other bag. Seriously! It's because she said it's not their fault! Like lady you saw her drop them! Like I just bought them 5 seconds ago and you saw me throw the whole bag away. It's not like I hid them. Rude lady! I worked in fast food. If I ever saw a kid or anyone drop something they just bought I replaced it with no charge! So rude!
What ever teens they have working there are so unprofessional and rude. This place is small and slow to begin with. But the girls working today were terrible we ordered pretzel dogs and i guess ut was the last one, one of the girls was trying to take them for herself right after we asked for them not only did she complain and say no we sat there for at least 5 minutes over her trying to take them for her self when we were paying for them she was rude and said just give it to them and then continued to yell at her coworker bc we bought the last and she didn’t want to make more.. this is the worst customer service ever
Worse customer service ever. You ask for something and they ask the person making them if they can make it. And that person makes a face like I don’t want to do it. Why have things in the menu if the employees don’t like to make it
Worse customer service ever. You ask for something and they ask the person making them if they can make it. And that person makes a face like I don’t want to do it. Why have things in the menu if the employees don’t like to make it
No salt on my pretzels, ended up having to add my own at home
Restaurantji Recommends
Love a good ol' hot pretzel. Mini dogs, pepperoni, and cinasugar for the kids always
Haven't tried this place, how is it?
I needed catering for my son's birthday. The manager, Jab, made the process super easy. The lady employees in the store were nice, Jab's communication was timely and professional, the food was perfect. I would recommend this Auntie Anne's to others.
Maaan, I'm addicted to these pretzels!!! Extra salt 2 cheese dips.....BOMB! The one in Walmart at Delta Shores is really cool cause the employees are cool. Shout out to the hella cool workers!!!!
They always seem to be short on pretzels and making dough that takes 30 minutes. I mean I get they need to keep the pretzels fresh and limit waste, but jeez.
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