Absolute waste of time and lack of attentive staff. We waited for 30 minutes for two drinks and popcorn chicken! There were a few people before us and after the first 15 minutes all of them had cleared out. We waited for another 15 minutes, had to ask for our drinks, and were told several times it would be ‘five more minutes’. After they started the food it only took a few minutes to prepare. Staff was unaware we had been sitting there for 30 minutes and was hardly apologetic. We will never be coming back and I highly suggest you make sure you have ample time to waste if you plan on coming here.
Atmosphere: 1
Food: 2
Service: 1
Diane
Horrible customer service. I was standing there for 3 minutes waiting to be acknowledged and nothing. When I told the young lady she should always acknowledge her customers even if she is not ready to assist them she stood there looking at me like she did not comprehend what I was saying. I will not be back.
Crystal Hamilton
I love this place!!!!! I literally go here every single day and order a Large Thai Milk Tea with Pearl Boba's and it is kick a** Delicious every single time!!! The best Boba in Sacramento that I've tried.
Atmosphere: 5
Food: 5
Service: 5
I. Osborne
HORRIBLE CUSTOMER SERVICE!!!! THE MANAGER REFUSES TO PROCESS MY REFIND FROM THEM DOUBLE CHARGING MY CARD! EACH DAY HE KEEPS SAYING TOMORROW. HE LACKS CUSTOMER SERVICE SKILLS AND OVER TALKS INSTEAD OF LISTENING! HE IS VERY DISMISSIVE AND DOES NOT RETURN CALLS OR EMAILS. I PROVIDED PROOF AND HE IS PUSHING THIS OUT TO 4+ DAYS. I WILL NOT BE RETURNING.
Grecia Contreras
Service is awful. Boba is overly expensive and not even worth the money. The employees like to make fun of other customers while working and they laugh while making jokes about customers. Wouldn’t recommend.
Iyesia
HORRIBLE CUSTOMER SERVICE!!!! THE MANAGER REFUSES TO PROCESS MY REFIND FROM THEM DOUBLE CHARGING MY CARD! EACH DAY HE KEEPS SAYING TOMORROW. HE LACKS CUSTOMER SERVICE SKILLS AND OVER TALKS INSTEAD OF LISTENING! HE IS VERY DISMISSIVE AND DOES NOT RETURN CALLS OR EMAILS. I PROVIDED PROOF AND HE IS PUSHING THIS OUT TO 4+ DAYS. I WILL NOT BE RETURNING.
Audrie Spears
My boys and I come here weekly as a treat. We like boba drink options.
Atmosphere: 5
Food: 4
Service: 5
Laura Whittaker
I was very pleased with their drink selections and service at this location. I have a dairy allergy, so learning that they use nondairy creamer for their drinks was a pleasant surprise. If you are a sweets person, get at least 50% sweetness. I only got 30%, and I sorely regretted it afterward. Huge variety of drinks to choose from. Will definitely come back and try some more.
Atmosphere: 4
Food: 4
Service: 5
T Af
Not good customer service at all! Very uncaring! You should treat ALL people (of all backgrounds) politely. We’re doing you a favor patronizing with your company. Customers are how you get paid. Be better and more diverse. Will never be back.
Dietary restrictions: Not accommodating or caring
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Potted Milk Tea
Gladys Donovan
Friendly and attentive workers. Yummy popcorn chicken and earl grey milk tea.
Great friendly staff. Fast service. We had the peach boba. Their menu is awesome and
Atmosphere: 5
Food: 5
Service: 5
Good Works
Delicious drinks everyone has to try
Atmosphere: 3
Food: 5
Service: 5
Kelsea K
This place is so good! I got the taro Pearl milk tea and it was amazing. Also had some of the basil chicken and egg puffs - very delicious. The customer service was outstanding. Will definitely be going back.
Boba! Very nice staff and good music. Big rush when the nearby schools get out but otherwise excellent place.
Atmosphere: 5
Food: 5
Service: 5
Mywayna Stamps
It’s a good place and all but the teens working around 4 o’clock to 3 o’clock have bad service their focused on talking to friends not really good with customers and they have bad
Absolute waste of time and lack of attentive staff. We waited for 30 minutes for two drinks and popcorn chicken! There were a few people before us and after the first 15 minutes all of them had cleared out. We waited for another 15 minutes, had to ask for our drinks, and were told several times it would be ‘five more minutes’. After they started the food it only took a few minutes to prepare. Staff was unaware we had been sitting there for 30 minutes and was hardly apologetic. We will never be coming back and I highly suggest you make sure you have ample time to waste if you plan on coming here.
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service. I was standing there for 3 minutes waiting to be acknowledged and nothing. When I told the young lady she should always acknowledge her customers even if she is not ready to assist them she stood there looking at me like she did not comprehend what I was saying. I will not be back.
I love this place!!!!! I literally go here every single day and order a Large Thai Milk Tea with Pearl Boba's and it is kick a** Delicious every single time!!! The best Boba in Sacramento that I've tried.
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE CUSTOMER SERVICE!!!! THE MANAGER REFUSES TO PROCESS MY REFIND FROM THEM DOUBLE CHARGING MY CARD! EACH DAY HE KEEPS SAYING TOMORROW. HE LACKS CUSTOMER SERVICE SKILLS AND OVER TALKS INSTEAD OF LISTENING! HE IS VERY DISMISSIVE AND DOES NOT RETURN CALLS OR EMAILS. I PROVIDED PROOF AND HE IS PUSHING THIS OUT TO 4+ DAYS. I WILL NOT BE RETURNING.
Service is awful. Boba is overly expensive and not even worth the money. The employees like to make fun of other customers while working and they laugh while making jokes about customers. Wouldn’t recommend.
HORRIBLE CUSTOMER SERVICE!!!! THE MANAGER REFUSES TO PROCESS MY REFIND FROM THEM DOUBLE CHARGING MY CARD! EACH DAY HE KEEPS SAYING TOMORROW. HE LACKS CUSTOMER SERVICE SKILLS AND OVER TALKS INSTEAD OF LISTENING! HE IS VERY DISMISSIVE AND DOES NOT RETURN CALLS OR EMAILS. I PROVIDED PROOF AND HE IS PUSHING THIS OUT TO 4+ DAYS. I WILL NOT BE RETURNING.
My boys and I come here weekly as a treat. We like boba drink options.
Atmosphere: 5
Food: 4
Service: 5
I was very pleased with their drink selections and service at this location. I have a dairy allergy, so learning that they use nondairy creamer for their drinks was a pleasant surprise. If you are a sweets person, get at least 50% sweetness. I only got 30%, and I sorely regretted it afterward. Huge variety of drinks to choose from. Will definitely come back and try some more.
Atmosphere: 4
Food: 4
Service: 5
Not good customer service at all! Very uncaring! You should treat ALL people (of all backgrounds) politely. We’re doing you a favor patronizing with your company. Customers are how you get paid. Be better and more diverse. Will never be back.
Dietary restrictions: Not accommodating or caring
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Potted Milk Tea
Friendly and attentive workers. Yummy popcorn chicken and earl grey milk tea.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Basil Popcorn Chicken
Restaurantji Recommends
Great friendly staff. Fast service. We had the peach boba. Their menu is awesome and
Atmosphere: 5
Food: 5
Service: 5
Delicious drinks everyone has to try
Atmosphere: 3
Food: 5
Service: 5
This place is so good! I got the taro Pearl milk tea and it was amazing. Also had some of the basil chicken and egg puffs - very delicious. The customer service was outstanding. Will definitely be going back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Basil Popcorn Chicken, Egg Puffs
Boba! Very nice staff and good music. Big rush when the nearby schools get out but otherwise excellent place.
Atmosphere: 5
Food: 5
Service: 5
It’s a good place and all but the teens working around 4 o’clock to 3 o’clock have bad service their focused on talking to friends not really good with customers and they have bad
Atmosphere: 3
Food: 3
Service: 2
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