they don’t have AC at this location, which is ok, just be aware. they gave someone else my ordered which caused me to wait over 30 mins.. there was only one other customer there and they gave it to them. i would understand if it’s super busy but please just know what orders you are giving out?
while the girl was taking my order she was talking to her friends on the side, which i normally don’t care about, but if you can’t do your job while having fun, please reset your priorities it’s not that hard to take orders and get it to the right customer.
Atmosphere: 2
Food: 2
Service: 2
Allison
This place is pretty inconsistent because they just have teenagers working here. The last time I ordered egg puffs they just put it to the side and handed it to me when it was fully cold. Like, what were they even doing just leaving it out there for long it enough that it was completely cold by the time I got it?
Atmosphere: 2
Food: 2
Service: 3
Truman Lum
Absolute waste of time and lack of attentive staff. We waited for 30 minutes for two drinks and popcorn chicken! There were a few people before us and after the first 15 minutes all of them had cleared out. We waited for another 15 minutes, had to ask for our drinks, and were told several times it would be ‘five more minutes’. After they started the food it only took a few minutes to prepare. Staff was unaware we had been sitting there for 30 minutes and was hardly apologetic. We will never be coming back and I highly suggest you make sure you have ample time to waste if you plan on coming here.
Atmosphere: 1
Food: 2
Service: 1
Diane
Horrible customer service. I was standing there for 3 minutes waiting to be acknowledged and nothing. When I told the young lady she should always acknowledge her customers even if she is not ready to assist them she stood there looking at me like she did not comprehend what I was saying. I will not be back.
Crystal Hamilton
I love this place!!!!! I literally go here every single day and order a Large Thai Milk Tea with Pearl Boba's and it is kick a** Delicious every single time!!! The best Boba in Sacramento that I've tried.
Atmosphere: 5
Food: 5
Service: 5
I. Osborne
HORRIBLE CUSTOMER SERVICE!!!! THE MANAGER REFUSES TO PROCESS MY REFIND FROM THEM DOUBLE CHARGING MY CARD! EACH DAY HE KEEPS SAYING TOMORROW. HE LACKS CUSTOMER SERVICE SKILLS AND OVER TALKS INSTEAD OF LISTENING! HE IS VERY DISMISSIVE AND DOES NOT RETURN CALLS OR EMAILS. I PROVIDED PROOF AND HE IS PUSHING THIS OUT TO 4+ DAYS. I WILL NOT BE RETURNING.
Grecia Contreras
Service is awful. Boba is overly expensive and not even worth the money. The employees like to make fun of other customers while working and they laugh while making jokes about customers. Wouldn’t recommend.
Iyesia
HORRIBLE CUSTOMER SERVICE!!!! THE MANAGER REFUSES TO PROCESS MY REFIND FROM THEM DOUBLE CHARGING MY CARD! EACH DAY HE KEEPS SAYING TOMORROW. HE LACKS CUSTOMER SERVICE SKILLS AND OVER TALKS INSTEAD OF LISTENING! HE IS VERY DISMISSIVE AND DOES NOT RETURN CALLS OR EMAILS. I PROVIDED PROOF AND HE IS PUSHING THIS OUT TO 4+ DAYS. I WILL NOT BE RETURNING.
Audrie Spears
My boys and I come here weekly as a treat. We like boba drink options.
Atmosphere: 5
Food: 4
Service: 5
Laura Whittaker
I was very pleased with their drink selections and service at this location. I have a dairy allergy, so learning that they use nondairy creamer for their drinks was a pleasant surprise. If you are a sweets person, get at least 50% sweetness. I only got 30%, and I sorely regretted it afterward. Huge variety of drinks to choose from. Will definitely come back and try some more.
Not good customer service at all! Very uncaring! You should treat ALL people (of all backgrounds) politely. We’re doing you a favor patronizing with your company. Customers are how you get paid. Be better and more diverse. Will never be back.
Dietary restrictions: Not accommodating or caring
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Potted Milk Tea
Gladys Donovan
Friendly and attentive workers. Yummy popcorn chicken and earl grey milk tea.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Basil Popcorn Chicken
Mike
Great friendly staff. Fast service. We had the peach boba. Their menu is awesome and
Atmosphere: 5
Food: 5
Service: 5
Good Works
Delicious drinks everyone has to try
Atmosphere: 3
Food: 5
Service: 5
Kelsea K
This place is so good! I got the taro Pearl milk tea and it was amazing. Also had some of the basil chicken and egg puffs - very delicious. The customer service was outstanding. Will definitely be going back.
they don’t have AC at this location, which is ok, just be aware. they gave someone else my ordered which caused me to wait over 30 mins.. there was only one other customer there and they gave it to them. i would understand if it’s super busy but please just know what orders you are giving out?
while the girl was taking my order she was talking to her friends on the side, which i normally don’t care about, but if you can’t do your job while having fun, please reset your priorities it’s not that hard to take orders and get it to the right customer.
Atmosphere: 2
Food: 2
Service: 2
This place is pretty inconsistent because they just have teenagers working here. The last time I ordered egg puffs they just put it to the side and handed it to me when it was fully cold. Like, what were they even doing just leaving it out there for long it enough that it was completely cold by the time I got it?
Atmosphere: 2
Food: 2
Service: 3
Absolute waste of time and lack of attentive staff. We waited for 30 minutes for two drinks and popcorn chicken! There were a few people before us and after the first 15 minutes all of them had cleared out. We waited for another 15 minutes, had to ask for our drinks, and were told several times it would be ‘five more minutes’. After they started the food it only took a few minutes to prepare. Staff was unaware we had been sitting there for 30 minutes and was hardly apologetic. We will never be coming back and I highly suggest you make sure you have ample time to waste if you plan on coming here.
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service. I was standing there for 3 minutes waiting to be acknowledged and nothing. When I told the young lady she should always acknowledge her customers even if she is not ready to assist them she stood there looking at me like she did not comprehend what I was saying. I will not be back.
I love this place!!!!! I literally go here every single day and order a Large Thai Milk Tea with Pearl Boba's and it is kick a** Delicious every single time!!! The best Boba in Sacramento that I've tried.
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE CUSTOMER SERVICE!!!! THE MANAGER REFUSES TO PROCESS MY REFIND FROM THEM DOUBLE CHARGING MY CARD! EACH DAY HE KEEPS SAYING TOMORROW. HE LACKS CUSTOMER SERVICE SKILLS AND OVER TALKS INSTEAD OF LISTENING! HE IS VERY DISMISSIVE AND DOES NOT RETURN CALLS OR EMAILS. I PROVIDED PROOF AND HE IS PUSHING THIS OUT TO 4+ DAYS. I WILL NOT BE RETURNING.
Service is awful. Boba is overly expensive and not even worth the money. The employees like to make fun of other customers while working and they laugh while making jokes about customers. Wouldn’t recommend.
HORRIBLE CUSTOMER SERVICE!!!! THE MANAGER REFUSES TO PROCESS MY REFIND FROM THEM DOUBLE CHARGING MY CARD! EACH DAY HE KEEPS SAYING TOMORROW. HE LACKS CUSTOMER SERVICE SKILLS AND OVER TALKS INSTEAD OF LISTENING! HE IS VERY DISMISSIVE AND DOES NOT RETURN CALLS OR EMAILS. I PROVIDED PROOF AND HE IS PUSHING THIS OUT TO 4+ DAYS. I WILL NOT BE RETURNING.
My boys and I come here weekly as a treat. We like boba drink options.
Atmosphere: 5
Food: 4
Service: 5
I was very pleased with their drink selections and service at this location. I have a dairy allergy, so learning that they use nondairy creamer for their drinks was a pleasant surprise. If you are a sweets person, get at least 50% sweetness. I only got 30%, and I sorely regretted it afterward. Huge variety of drinks to choose from. Will definitely come back and try some more.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Not good customer service at all! Very uncaring! You should treat ALL people (of all backgrounds) politely. We’re doing you a favor patronizing with your company. Customers are how you get paid. Be better and more diverse. Will never be back.
Dietary restrictions: Not accommodating or caring
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Potted Milk Tea
Friendly and attentive workers. Yummy popcorn chicken and earl grey milk tea.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Basil Popcorn Chicken
Great friendly staff. Fast service. We had the peach boba. Their menu is awesome and
Atmosphere: 5
Food: 5
Service: 5
Delicious drinks everyone has to try
Atmosphere: 3
Food: 5
Service: 5
This place is so good! I got the taro Pearl milk tea and it was amazing. Also had some of the basil chicken and egg puffs - very delicious. The customer service was outstanding. Will definitely be going back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Basil Popcorn Chicken, Egg Puffs
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