“I've had a few days to think about this review. I gave it four stars, because the place itself is really neat, and I'm glad I went. The drinks were great, and the food was good. My biggest issue is the service. We were given standard service when we arrived, but after that we were neglected.First problem was flagging someone down for a second drink and appetizer. After placing the second drink and appetizer order, we were given our drinks, but not the food. We waited for quite some time - long enough to finish our drinks - with nobody coming back to check on us, or bring us the food.We decided to go somewhere else, so flagged someone down for our check. I collect tiki mugs, so I asked them for their special mug (made just for them). The mug was brought to me, and I was told something like "you need to open it now, because if it is broken, we won't take it back". I thought this was odd, but I looked at it - not like I could tell with how dark it was, but it seemed fine.We were next given our check. It was just a total amount with room for tip - no itemization - but it didn't look right to me, so I attempted to get someone's attention again. This took quite a long time, but finally someone came. I didn't even have to say anything - she said "oh, I forgot to charge you for the mug, didn't I? I'll fix that" She comes back with a new receipt - this time it has the itemized amount - so I promptly paid it.I generally tip when I'm out of town, or in a small establishment like this, because I usually get exceptional service in these instances. I am not a tipper when all I'm given is standard service and no problems - in California, servers make a fair wage. So needless to say, I did not leave a tip.I checked my credit card the next day and saw that I was "pending" a charge for the wrong amount (the first bill). I figured it was a mistake, so I waited for it to finalize. A few days later, I checked again to discover that the amount was greater than the second charge - by $20.00. THEY GAVE THEMSELVES A TIP.I am glad I went there because I had been wanting to see it, but I will not be going back - and I wish I hadn't bought a mug that will always remind me of the experience.Sigh.“
Recommended
“I've had a few days to think about this review. I gave it four stars, because the place itself is really neat, and I'm glad I went. The drinks were great, and the food was good. My biggest issue is the service. We were given standard service when we arrived, but after that we were neglected.First problem was flagging someone down for a second drink and appetizer. After placing the second drink and appetizer order, we were given our drinks, but not the food. We waited for quite some time - long enough to finish our drinks - with nobody coming back to check on us, or bring us the food.We decided to go somewhere else, so flagged someone down for our check. I collect tiki mugs, so I asked them for their special mug (made just for them). The mug was brought to me, and I was told something like "you need to open it now, because if it is broken, we won't take it back". I thought this was odd, but I looked at it - not like I could tell with how dark it was, but it seemed fine.We were next given our check. It was just a total amount with room for tip - no itemization - but it didn't look right to me, so I attempted to get someone's attention again. This took quite a long time, but finally someone came. I didn't even have to say anything - she said "oh, I forgot to charge you for the mug, didn't I? I'll fix that" She comes back with a new receipt - this time it has the itemized amount - so I promptly paid it.I generally tip when I'm out of town, or in a small establishment like this, because I usually get exceptional service in these instances. I am not a tipper when all I'm given is standard service and no problems - in California, servers make a fair wage. So needless to say, I did not leave a tip.I checked my credit card the next day and saw that I was "pending" a charge for the wrong amount (the first bill). I figured it was a mistake, so I waited for it to finalize. A few days later, I checked again to discover that the amount was greater than the second charge - by $20.00. THEY GAVE THEMSELVES A TIP.I am glad I went there because I had been wanting to see it, but I will not be going back - and I wish I hadn't bought a mug that will always remind me of the experience.Sigh.“