Urban crave express

Worst experience ever, after waiting 35 I had to walk away to catch my flight. Watched manager argue with a women that she wouldn’t get a refund until he was done with his break.

Atmosphere: 1

Food: 1

Service: 1

Food is really good and the price isn't half bad

Atmosphere: 4

Food: 4

Service: 5

Ordered a plain burger, instead it came with pickles and their sauce. Food took 20 mins to come.

Atmosphere: 1

Food: 1

Service: 1

Why does the kiosk have a photo of a burger w cheese but the burger doesn’t come with cheese or the ability to add it…

Atmosphere: 1

Food: 1

Service: 1

I was passing through the Sacramento airport and I was hoping to find someone that could put some ice in my reusable tumbler. Note: most places I travel do make me pay for it. This gal with the biggest smile greeted me and I asked her if I could pay for a couple scoops of ice, and if so, how much it would be . She said zero dollars and zero cents! I said seriously? (As I am not used to not paying for it) and she came over with a smile and filled my cup and topped my water. As a person with an invisible illness, I always need water and prefer ice water. Inez, your kindness, compassion, smile, and laugh made my day! Thank you!

Atmosphere: 5

Service: 5

Ordered food here and the employee working the grill was too busy talking instead of making orders. Had to leave because I didn’t have time to wait while she socialized. This was on 06-19-2025 around 4:10 PM.

Atmosphere: 1

Food: 1

Service: 1

No one in line and no one at the counter. Went to use the kiosk to order, you're not allowed to modify from the kiosk, nor were any of the salads on display available to order from the kiosk. I went to the counter, one employee walked out, did something on the register and walked away without even acknowledging me. Few minutes later the other employee came out and assisted us when I told her I couldn't order what I wanted from the kiosk, chicken caesar salad. She acknowledged I was right and couldn't get that, and helped me. My son said his chicken burger was good and I had a couple of the fries which were hot and tasty, but my chicken caesar salad had frozen lettuce, not enough dressing and soggy croutons... Overall wouldn't bother here again. Caesar salad, chicken sandwich and two bottled sodas for $48.

Atmosphere: 1

Food: 2

Service: 1

I travel with a schools and this cashier was very rude! She rolled her eyes at my students and to totally ignored one of my coworkers. All they wanted to purchase was a Gatorade and she told him hurry up let’s get this rolling along! I told her they were only buying drinks and she rolled her eyes at me. Very disrespectful. If she can’t handle customer service she shouldn’t be working here!

Food: 4

Service: 1

Recommended dishes: Chicken Fingers

Took 30mins to get a burger with fries. Do not go here if you're in a rush. Idk maybe trying to catch a plane?

Atmosphere: 3

Food: 3

Service: 1

Compared to other burger option inside Security (Terminal B) Urban Crave includes fries for about the cost of just the burger (saves $6.00).

Food is made to order, and assembled pretty quickly. Was disappointed in the french fry portion. Bacon Cheeseburger was delicious!

Atmosphere: 3

Food: 3

Service: 3

The cook made fresh fries and saw him throw out old ones - that’s a win- the dry chicken sandwich with nothing but smashed avocado not a win for 20 bucks - and no I some t options except ketchup- no mayo, aioli, bbq, etc. that would have made the sandwich edible with some flavor

Atmosphere: 3

Food: 2

Service: 3

Had a burger and fries at this place. Needless to say by the time I got on the plane I had food poisoning and the poor passengers had to watch me vomit the whole time. Do not recommend

Atmosphere: 2

Food: 1

Service: 1

This is the kind of place that charges $40 for 2 super dry chicken sandwiches and will only give you one thing of ranch. Keep walking!

Atmosphere: 1

Food: 1

Service: 1

Service is slow and food is mediocre for the price

Atmosphere: 2

Food: 2

Service: 1

They charge you for ice with your 18$ burger that you can only order through a screen.