Disgusting. Wings drenched with sauce and oil. Asked for extra well done and they weren’t even crispy. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Cherish Biggs
Ordered boneless a got all bone in. Corn wasn’t seasoned, fries were soggy and cold and chicken was overcooked
Atmosphere: 1
Food: 1
the warrior 1098
They never pick up the phone
Service: 1
Healing Hearts for Warriors Foundation
Formal Complaint – Wingstop Florin Rd Location
To Whom It May Concern,
I am writing to file a formal complaint regarding the service I received today at the Wingstop on Florin Road around 4:15 PM.
When I entered the store, I was greeted politely by a new team member named Isiah, who had excellent customer service. However, I then waited almost 10 minutes because every other employee was outside the store, leaving him alone. He informed me that he was unable to take orders and that both the manager and general manager were supposed to be on site.
He checked the bathroom—no one was there. He then walked outside to find them. While I was waiting, I placed my order online to save time.
When a male employee finally walked back inside, I asked if he was the manager. His response and demeanor showed no urgency or concern. I told him I intended to file a complaint, and he simply replied, “Okay.” I then asked for the general manager, and he told me he did not know where she was.
As someone who has previously been a general manager, this type of behavior is extremely unprofessional, embarrassing, and completely unacceptable. There was no accountability, no urgency, and no leadership present in that store.
I am requesting that someone from corporate contact me regarding this situation, as this store needs immediate attention and corrective action.
Thank you for your time.
Atmosphere: 1
Food: 1
Service: 1
Kayla Robinson
Wings under cooked, my stomach immediately started hurting after eating I may have to go to the hospital if the pain doesn’t go away by tomorrow
Food: 1
Taneya Clayton
I have been calling for 20 mins no answer
Service: 1
R Moua
Google won't let me give these guys a minus star review so they got lucky they got 1 star. Horrible service! This place seems to be ran by kids with no sense of urgency, no supervision, no professionaism! We ordered our food and sat there, well over an hour, just to wait for our food! Everyone else came in, ordered, and they were in and out. They forgot our order and made it after everyone else! Half of the lobby was closed down, and the staff was just hanging out in the kitchen. Last time I'm going here smh!
Atmosphere: 1
Food: 1
Service: 1
javed Totakhil
The employee in front is not nice at all. I don’t know her name but she was so rude
Service: 1
Omid Haqyar
The lady in the front are so rude
Service: 1
Eric Banks
I couldn’t imagine a place where if you get the food wrong they also beat you up. I just watched a viral video and it’s pretty concerning that a grown man would hit a woman while she’s on the ground while on the clock working for Wingstop. Do better Wingstop.
One of the nastiest worst place to ever get food from is this Wingstop workers are disgusting. Everything here is nasty no gloves everybody’s using their phone touching the phone touching the wings with their hands the fries everything is just disgusting. I will never eat from this place if you order from any apps, make sure you don’t order from this restaurant because you don’t see what they do with your food. please come check out the restaurant before you order.
Atmosphere: 1
Food: 1
Service: 1
D M
Driving all the way to the place to find out its online orders only. Chairs are also up. They are NOT wingstop express. They are a regular restaurant.
Yunna Cakes
I went the other day and had to wait 50 minutes for my food!
Atmosphere: 3
Food: 4
Service: 3
Cindy Xiong
order through door dash..they canceled my order and door dash no help..
Disgusting. Wings drenched with sauce and oil. Asked for extra well done and they weren’t even crispy. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Ordered boneless a got all bone in. Corn wasn’t seasoned, fries were soggy and cold and chicken was overcooked
Atmosphere: 1
Food: 1
They never pick up the phone
Service: 1
Formal Complaint – Wingstop Florin Rd Location
To Whom It May Concern,
I am writing to file a formal complaint regarding the service I received today at the Wingstop on Florin Road around 4:15 PM.
When I entered the store, I was greeted politely by a new team member named Isiah, who had excellent customer service. However, I then waited almost 10 minutes because every other employee was outside the store, leaving him alone. He informed me that he was unable to take orders and that both the manager and general manager were supposed to be on site.
He checked the bathroom—no one was there. He then walked outside to find them. While I was waiting, I placed my order online to save time.
When a male employee finally walked back inside, I asked if he was the manager. His response and demeanor showed no urgency or concern. I told him I intended to file a complaint, and he simply replied, “Okay.” I then asked for the general manager, and he told me he did not know where she was.
As someone who has previously been a general manager, this type of behavior is extremely unprofessional, embarrassing, and completely unacceptable. There was no accountability, no urgency, and no leadership present in that store.
I am requesting that someone from corporate contact me regarding this situation, as this store needs immediate attention and corrective action.
Thank you for your time.
Atmosphere: 1
Food: 1
Service: 1
Wings under cooked, my stomach immediately started hurting after eating I may have to go to the hospital if the pain doesn’t go away by tomorrow
Food: 1
I have been calling for 20 mins no answer
Service: 1
Google won't let me give these guys a minus star review so they got lucky they got 1 star. Horrible service! This place seems to be ran by kids with no sense of urgency, no supervision, no professionaism! We ordered our food and sat there, well over an hour, just to wait for our food! Everyone else came in, ordered, and they were in and out. They forgot our order and made it after everyone else! Half of the lobby was closed down, and the staff was just hanging out in the kitchen. Last time I'm going here smh!
Atmosphere: 1
Food: 1
Service: 1
The employee in front is not nice at all. I don’t know her name but she was so rude
Service: 1
The lady in the front are so rude
Service: 1
I couldn’t imagine a place where if you get the food wrong they also beat you up. I just watched a viral video and it’s pretty concerning that a grown man would hit a woman while she’s on the ground while on the clock working for Wingstop. Do better Wingstop.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very bad service
Atmosphere: 1
Food: 1
Service: 1
One of the nastiest worst place to ever get food from is this Wingstop workers are disgusting. Everything here is nasty no gloves everybody’s using their phone touching the phone touching the wings with their hands the fries everything is just disgusting. I will never eat from this place if you order from any apps, make sure you don’t order from this restaurant because you don’t see what they do with your food. please come check out the restaurant before you order.
Atmosphere: 1
Food: 1
Service: 1
Driving all the way to the place to find out its online orders only. Chairs are also up. They are NOT wingstop express. They are a regular restaurant.
I went the other day and had to wait 50 minutes for my food!
Atmosphere: 3
Food: 4
Service: 3
order through door dash..they canceled my order and door dash no help..
Service: 1
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