Dairy Queen Grill & Chill

Emily or Elara is what my receipt says has horrible customer service and doesn't know the difference between a small and medium blizzard. I Been coming here for years with No issues. I paid for two medium blizzards and a mini blizzard she gave me a small and tried to convince me that it was a medium. The cups wasn't even filled to the top like it normal is .she Then took it back and gave me medium blizzard with just Vanilla Ice cream at the top no cookies.once i noticed and complain she just looked and said that's how it comes which is a lie .I requested a refund for my blizzard and she said I had to give all the ice cream back for a refund . She has horrible customer service .and the lady at the window being trained you could barely understand her english. I will be calling corporate.and I want give this place no more of my business.

Atmosphere: 1

Food: 1

Service: 1

The line to the drive thru went fast. Great customer service ,friendly atmosphere. They nailed it.

The customer service was amazing, and the food was delicious. I haven't had a DQ burger since I was in high school.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger Combo, Burger, Fries

Flurries rock

Atmosphere: 4

Service: 5

2 times have I had missing items on my orders and no compensation

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Fries, Onion Rings

Love their dipped cones!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split, Cheeseburger, Burger, Onion Rings

39 minutes in drive thru, THEN I get told no chocolate soft serve. Which is the only reason I went to that DQ. Then I get home to find cookies in only half my blizzard. I was pissed.

Atmosphere: 1

Food: 2

Service: 1

I live nearby so this is a nice stop for a sweet treat. Although everytime I go, service is extremely slow. Drive thru line takes forever and the inside is always dead and empty. Kind of makes me wonder why? Ice cream is good, as it's ice cream. Food on the otherhand can be hit or miss. When I ordered a meal from here both the burger and fries were cold and soggy. Not very appetizing. This is a fairly new location and I had very high hopes for it but they definitely need to restructure their employee standards and get food items out in a timely manner.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Sundaes, Banana Split

Very friendly staff and Extremely clean facility.....

Atmosphere: 5

Food: 5

Service: 5

30 minutes in drive thru,bad customer service

Atmosphere: 1

Food: 5

Service: 1

Drive thru takes forever to get simple food/ice cream out ...

Atmosphere: 3

Food: 2

Service: 1

Drive thru takes forever to get simple food/ice cream out ...

Atmosphere: 3

Food: 2

Service: 1

Good clean and friendly

Atmosphere: 4

Food: 4

Service: 4

The experience last night was ( 4-22-24) I ordered 2 blizzards on the app @7:45 PM to be ready at 8:00 PM, drove to the restaurant, I arrived @ 7:58 told the young man my name I was here to pick up my mobile order, his reply was they will be right out! 8:15 I asked why have I not received my blizzards? Turns out they were in the freezer. Young lady tells me “ you have to let us know your here” oh man I was upset. The restaurant is not very clean, floors are dirty, sticky tables. Even though this restaurant is close to me I will probably start visiting the restaurant over on Kendal…. So sad!

Atmosphere: 2

Service: 1

Order on the app at 5:15 and didn’t get my food till 5:50… and on top of that my food was ready and just seating under the heat lamp told them but they. Keep on saying they’re low on staff one sec. When I got my food it was lukewarm and the chill cheese dog was cold due to the fact it was under the heat lamp. Won’t be going here again

Atmosphere: 2

Food: 1

Service: 1