El Pollo Loco
1998 E Highland Ave, San Bernardino
(909) 882-2800
Recent Reviews
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Best crunchy chicken tacos!!
Size of chicken pieces were smaller than a hummingbird was not offered mixed had to take what they gave me
It's just expensive for what you get. Like, really, it's just chicken .
They just don't give the chicken breasts. I don't know what they do with them.
Atmosphere: 3
Food: 3
Service: 4
I used the drive thru. The employee was not helpful or friendly. I had their BRC. It was ok but small and overpriced.
I will not be back to this location.
Food: 2
Service: 1
I used the drive thru. The employee was not helpful or friendly. I had their BRC. It was ok but small and overpriced.
I will not be back to this location.
Way over priced for Cornish game hen sized chicken.
What a RIP!
Atmosphere: 1
Food: 1
Service: 1
I was hungry and I wanted to chicken salad immediately, so I went to Apollo loco.I keep forgetting sometimes there.Solid's lettuce be so weather in terrible tasting
Food: 4
Service: 5
Staff is very rude and lying to their customers. They don't honor coupons, and look if you don't want to honor it I understand but don't lie to me and say the classic "I am the manager" You clearly were not the manager, and the employee did not wear a name badge and refused to give her name to me, Don't worry I already called corporate on you guys And anybody that wants food from there, be sure to ask questions and call first, make them work before you wate your time. Thank you for reading
Atmosphere: 2
Food: 2
Service: 1
I ordered plenty of food, I had to bring some home, couldn't eat it all, but I'm not complaining I love left overs. I'm ready to go back and order more food. People friendly, food is served quick and hot. Soda fountain is open, all you can drink. Lots of seating room.
Parking: Parking is open to all who wish to park in order to enjoy their meal.
Wheelchair accessibility: Wheel chairs are welcome and there's handicap parking near the entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Grande Avocado Chicken Bowl, Chicken Taco Al Carbon, Taco Salad
Restaurantji Recommends
Vegetarian options: You can accommodate your meal into vegetarian, and still enjoy Your meal
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Guacamole, Chips, Double Chicken Tostada Salad
The food is very good but there is a girl serving at the drive thru at night who leaves me with a lot to think about, she serves me 3 times she just throws the food at you and immediately turns around, she doesn't hear anything on the horn and she answers back. reluctantly. If you ask her for something else at the window she makes faces at you and she is not even polite.
Food: 4
Service: 1
I went through drive thru ordered a Double Chicken Salad, Avocado Chipotle Burrito, Small Mac& Cheese, when the employee said $32 on through the speaker, I thought he meant $22, as I got to the window he repeated $32 for my 3 items. I simply asked him the price of the Mac & Cheese, then asked him to remove it. Then a young lady, walks over, and says over his shoulder, "the prices were up there" and walked away, then I handed the male employee my $2 off coupon, once he handed me my food, I immediately noticed the chicken on my salad was darker brown, and looked stailed, which didn't look appealing as I order his salad regularly at another El Pollo. I then ask the male to Void the transaction and take their food back. Then the female lady walks over and tells me that because I used a coupon, she couldn't refund me my entire purchase amount, which baffled me...so I eventually had to tell her I wanted my full refund. Eventually she did after waiting a few minutes. This whole experience was not a good feeling at all.
Atmosphere: 1
Service: 1
Food was okay, I've had better tasting pollo loco. Service was horrible, lady forgot to give me red sauce after I asked her for it twice and my drink was flat. I didn't dine in, I went through drive-thru So I can't comment on the atmosphere inside.
Food: 4
Service: 1
Recommended dishes: Chicken Taco Al Carbon
Bad customer service every time I try to eat here. Food is never ready on time and the staff are not nice about it.
Atmosphere: 1
Food: 3
Service: 1
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