i order 1 rice, 2 vegetables, the rice was hard as rock, maybe over heated in the micro, imposible to eat. vegetables was great.
Atmosphere: 4
Food: 1
Service: 5
Valeria Merel
Worst Jack ever. Order was super wrong missing items. My freaken meatlovers burrito was missing everything literally only had egg. Paid for 2 burgers only got one. They fer sure pocketing the money cus I only got 3 of my 5 items... trash never again.
Atmosphere: 1
Food: 1
Service: 1
valeria oliva
They mess up orders and it hasn’t been the first I’ve had other locations mess up my order
Atmosphere: 4
Food: 5
Service: 3
chris downs
Worst service ever. It took almost 30 minutes to get my order and when I did it was not even my order
Atmosphere: 1
Food: 1
Service: 1
Jasmine Perry
They can’t understand had to repeat myself more than once for them to understand then took forever with my order only ordered 7 jalapeño poppers and took 10minutes..I was on a 30min lunch so kinda frustrated
Service: 1
Connie Page
Not happy with the burnt tacos.
Atmosphere: 1
Food: 1
Service: 1
Jose Ayala
Exactly what it should be
Atmosphere: 5
Food: 5
Service: 5
Cristian
To whom it may concern,
The SOP for the drive through is ridiculous. How is it that you will hold a car at the end of the drive through while the cars behind them already received their food and are being asked to “Drive in reverse to exit.” This is very unsafe. Does the manager not know that driving in reverse in ANY drive though can cause an accident? What kind of business are you running? I was there today 10/20/24 @13:40pm and you can review the video for evidence that your employee “Fatima” had asked me go exit this way. I understand you do not have the capacity to hold that many vehicles on your lot but this is totally unsafe. Please review and update your SOPs.
Atmosphere: 1
Food: 3
Service: 1
april vinson
Very good breakfast sandwich ?
Blanca Diaz
The only thing I don't like is that they put the devil in the meals.
This its the 4 time a order at this store and they send me the order wrong or cold !! this time was my order wrong very disappointment….. i order through doordash and this is the store closest to my house that’s why I have to order here… if you can’t really make it right why you have the option for delivery I don’t get it the worst of the worst seriously i have to wait another 30 min just for 1 combo ( to the store manager or even better Distric manager please follow up with this please im seriously i got the 4 pictures of the food they give me in case you want proofs its trash they doing very bad I don’t know if they need new team members honestly because is very frustrating that they continue to do it wrong I don’t like to make complaints but i take my time cause they keep doing it wrong) ? do you really eat this????
Atmosphere: 1
Food: 1
Service: 1
France Bridrijo
Courteous servers, fast and efficient cooks, and hot and fresh food. Couldn't ask for more of the folks running this place, well done.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger
Jessica Miranda Garcia
This its the 4 time a order at this store and they send me the order wrong or cold !! this time was my order wrong very disappointment….. i order through doordash and this is the store closest to my house that’s why I have to order here… if you can’t really make it right why you have the option for delivery I don’t get it the worst of the worst seriously i have to wait another 30 min just for 1 combo ( to the store manager or even better Distric manager please follow up with this please im seriously i got the 4 pictures of the food they give me in case you want proofs its trash they doing very bad I don’t know if they need new team members honestly because is very frustrating that they continue to do it wrong I don’t like to make complaints but i take my time cause they keep doing it wrong) ? do you really eat this????
Atmosphere: 1
Food: 1
Service: 1
Candelaria Perez
A lady taking my order was very rude. Jose came to the rescue and helped out the rude lady. Thank you Jose big thank you for your patience.
Jason D
I was promptly greeted by Night Manager Brian through the drive-thru speaker. He was friendly and professional. I was a little indecisive. I really needed a chocolate shake but also wanted an oreo shake. He said he'd make it any way I wanted. I pulled up and he handed me this (see picture). His friendliness and patience were very much appreciated. It turned my stressful day around. Thank you!
i order 1 rice, 2 vegetables, the rice was hard as rock, maybe over heated in the micro, imposible to eat. vegetables was great.
Atmosphere: 4
Food: 1
Service: 5
Worst Jack ever. Order was super wrong missing items. My freaken meatlovers burrito was missing everything literally only had egg. Paid for 2 burgers only got one. They fer sure pocketing the money cus I only got 3 of my 5 items... trash never again.
Atmosphere: 1
Food: 1
Service: 1
They mess up orders and it hasn’t been the first I’ve had other locations mess up my order
Atmosphere: 4
Food: 5
Service: 3
Worst service ever. It took almost 30 minutes to get my order and when I did it was not even my order
Atmosphere: 1
Food: 1
Service: 1
They can’t understand had to repeat myself more than once for them to understand then took forever with my order only ordered 7 jalapeño poppers and took 10minutes..I was on a 30min lunch so kinda frustrated
Service: 1
Not happy with the burnt tacos.
Atmosphere: 1
Food: 1
Service: 1
Exactly what it should be
Atmosphere: 5
Food: 5
Service: 5
To whom it may concern,
The SOP for the drive through is ridiculous. How is it that you will hold a car at the end of the drive through while the cars behind them already received their food and are being asked to “Drive in reverse to exit.” This is very unsafe. Does the manager not know that driving in reverse in ANY drive though can cause an accident? What kind of business are you running? I was there today 10/20/24 @13:40pm and you can review the video for evidence that your employee “Fatima” had asked me go exit this way. I understand you do not have the capacity to hold that many vehicles on your lot but this is totally unsafe. Please review and update your SOPs.
Atmosphere: 1
Food: 3
Service: 1
Very good breakfast sandwich ?
The only thing I don't like is that they put the devil in the meals.
Restaurantji Recommends
This its the 4 time a order at this store and they send me the order wrong or cold !! this time was my order wrong very disappointment….. i order through doordash and this is the store closest to my house that’s why I have to order here… if you can’t really make it right why you have the option for delivery I don’t get it the worst of the worst seriously i have to wait another 30 min just for 1 combo
( to the store manager or even better Distric manager please follow up with this please im seriously i got the 4 pictures of the food they give me in case you want proofs its trash they doing very bad I don’t know if they need new team members honestly because is very frustrating that they continue to do it wrong I don’t like to make complaints but i take my time cause they keep doing it wrong) ? do you really eat this????
Atmosphere: 1
Food: 1
Service: 1
Courteous servers, fast and efficient cooks, and hot and fresh food. Couldn't ask for more of the folks running this place, well done.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger
This its the 4 time a order at this store and they send me the order wrong or cold !! this time was my order wrong very disappointment….. i order through doordash and this is the store closest to my house that’s why I have to order here… if you can’t really make it right why you have the option for delivery I don’t get it the worst of the worst seriously i have to wait another 30 min just for 1 combo
( to the store manager or even better Distric manager please follow up with this please im seriously i got the 4 pictures of the food they give me in case you want proofs its trash they doing very bad I don’t know if they need new team members honestly because is very frustrating that they continue to do it wrong I don’t like to make complaints but i take my time cause they keep doing it wrong) ? do you really eat this????
Atmosphere: 1
Food: 1
Service: 1
A lady taking my order was very rude. Jose came to the rescue and helped out the rude lady. Thank you Jose big thank you for your patience.
I was promptly greeted by Night Manager Brian through the drive-thru speaker. He was friendly and professional. I was a little indecisive. I really needed a chocolate shake but also wanted an oreo shake. He said he'd make it any way I wanted. I pulled up and he handed me this (see picture). His friendliness and patience were very much appreciated. It turned my stressful day around. Thank you!
Atmosphere: 5
Food: 5
Service: 5
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