Waited almost 30 mins in drive thru , just for them to say all their lunch items are not available . So didn’t even get what I wanted and it just sucked .
Julio Del Toro
There's no power outlets, and the restroom is "not available".If you have a cafeteria, you need to have an available restroom.
Atmosphere: 1
Food: 5
Service: 3
No_Elzee
It's like they don't want walk-ins. It took 30 mins to get my iced coffee. But, i did see at least 30 cars get their drinks from the drive-thru. I was there first! Should i drive my car to Starbucks??? In all fairness, employees are still very friendly.
Atmosphere: 4
Food: 4
Service: 1
brittany coleman
This is the closest location to my home and I try to minimize how frequent I visit this location due to their chaotic environment, the rushed service, and the amount of times they get the order WRONG. Additionally, the lines are always backed up.Today, I paid for a customization only to learn the customization I paid for was not added to the order. I called the store and spoke to Sonia. I let her know this happens whenever I do visit the location and I was told it’s MY responsibility to make sure the drink is made correctly and check before I leave. This location normally handles transactions with little interaction and rushed service discouraging additional request. However, they will make time to ask for tips. Sonia, not only placed the accountability on me, she hung up in my face when I asked for a manager forcing me to drive back the location to obtain the information. Of course after asking for her manager in person her demeanor changed. It was a waste of time and resources to drive back just because she initially didn’t have the time to make the situation right. I strongly recommend people to not work in customer service if they are going to provide low quality service then hold their customers accountable for their mistakes. I won’t be going back.
Atmosphere: 1
Food: 2
Service: 1
Mason
I come to this location all the time. All of the employees here are very friendly, hard-working, and professional. It gets super busy because it's near a freeway exit and a college, but they're still very fast making orders correctly.
Atmosphere: 5
Food: 5
Service: 5
Rick Gray
Love their coffee BUT, a little expensive.. they SHOULD do a $2.00 sale
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mocha Cookie Crumbles FRAP, Komodo Dragon Blend, Guatemala Casi Cielo, Iced Caramel Macchiato, Spindrift Grapefruit Sparkling Water
Kim Wo-Henry
Busy place, staff always seem rushed. Greeting customers that come inside is very minimal, if at all. The place is well kept and clean. Additionally my drinks and food item were fresh and made very much to my liking.
Atmosphere: 5
Food: 5
Service: 4
Johanna Q
These employees are such hard workers. I came in during a rush and was expecting a long wait, but they got me in and out asap! I was met with amazing cashier service and friendly attitudes all around.
I had gone through drive thru last night and when I got to window I was greeted nicely by isie and had an issue with my Starbucks app she straightened it all out quickly and sent me on my nights way happy.
Atmosphere: 5
Food: 5
Service: 5
Faith Anderson
Mocha had no mocha. Warm, not hot. My mocha was a 200 degree HOT. DIDN'T DO IT.
Wouldn’t let my 3 year old daughter use the restroom without purchasing something before using the restroom, unbelievable! We were going there for coffee , had to leave to find another restroom because my daughter couldn’t hold it any longer , I understand the employees HATE their minimum wage, dead end jobs , but that’s cruel to do that to a child ,,, would never recommend this Starbucks especially to anyone with childrenKid-friendliness: NOT KID FRIENDLY
Atmosphere: 1
Service: 1
patty aldrete
7 people behind the counter not one of them tried to take my order. I had to ask for help. Then they seemed offended by me asking for help. I was the only customer in there. But they are really good at not making eye contact. And my order was wrong.
Atmosphere: 1
Food: 3
Service: 1
D S J M Stratton
Always great service. Usually fast service unless super busy- to be expected though. Always courteous.
Atmosphere: 5
Food: 5
Service: 5
Ani Elle
Cindy is absolutely the best! Happy Holidays ⭐️⭐️⭐️⭐️⭐️
Waited almost 30 mins in drive thru , just for them to say all their lunch items are not available . So didn’t even get what I wanted and it just sucked .
There's no power outlets, and the restroom is "not available".If you have a cafeteria, you need to have an available restroom.
Atmosphere: 1
Food: 5
Service: 3
It's like they don't want walk-ins. It took 30 mins to get my iced coffee. But, i did see at least 30 cars get their drinks from the drive-thru. I was there first! Should i drive my car to Starbucks??? In all fairness, employees are still very friendly.
Atmosphere: 4
Food: 4
Service: 1
This is the closest location to my home and I try to minimize how frequent I visit this location due to their chaotic environment, the rushed service, and the amount of times they get the order WRONG. Additionally, the lines are always backed up.Today, I paid for a customization only to learn the customization I paid for was not added to the order. I called the store and spoke to Sonia. I let her know this happens whenever I do visit the location and I was told it’s MY responsibility to make sure the drink is made correctly and check before I leave. This location normally handles transactions with little interaction and rushed service discouraging additional request. However, they will make time to ask for tips. Sonia, not only placed the accountability on me, she hung up in my face when I asked for a manager forcing me to drive back the location to obtain the information. Of course after asking for her manager in person her demeanor changed. It was a waste of time and resources to drive back just because she initially didn’t have the time to make the situation right. I strongly recommend people to not work in customer service if they are going to provide low quality service then hold their customers accountable for their mistakes. I won’t be going back.
Atmosphere: 1
Food: 2
Service: 1
I come to this location all the time. All of the employees here are very friendly, hard-working, and professional. It gets super busy because it's near a freeway exit and a college, but they're still very fast making orders correctly.
Atmosphere: 5
Food: 5
Service: 5
Love their coffee BUT, a little expensive.. they SHOULD do a $2.00 sale
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mocha Cookie Crumbles FRAP, Komodo Dragon Blend, Guatemala Casi Cielo, Iced Caramel Macchiato, Spindrift Grapefruit Sparkling Water
Busy place, staff always seem rushed. Greeting customers that come inside is very minimal, if at all. The place is well kept and clean. Additionally my drinks and food item were fresh and made very much to my liking.
Atmosphere: 5
Food: 5
Service: 4
These employees are such hard workers. I came in during a rush and was expecting a long wait, but they got me in and out asap! I was met with amazing cashier service and friendly attitudes all around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish, Iced Caramel Macchiato
I had gone through drive thru last night and when I got to window I was greeted nicely by isie and had an issue with my Starbucks app she straightened it all out quickly and sent me on my nights way happy.
Atmosphere: 5
Food: 5
Service: 5
Mocha had no mocha. Warm, not hot. My mocha was a 200 degree HOT. DIDN'T DO IT.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
the lines way too long and they're waytoo
Atmosphere: 4
Food: 4
Service: 3
Wouldn’t let my 3 year old daughter use the restroom without purchasing something before using the restroom, unbelievable! We were going there for coffee , had to leave to find another restroom because my daughter couldn’t hold it any longer , I understand the employees HATE their minimum wage, dead end jobs , but that’s cruel to do that to a child ,,, would never recommend this Starbucks especially to anyone with childrenKid-friendliness: NOT KID FRIENDLY
Atmosphere: 1
Service: 1
7 people behind the counter not one of them tried to take my order. I had to ask for help. Then they seemed offended by me asking for help. I was the only customer in there. But they are really good at not making eye contact. And my order was wrong.
Atmosphere: 1
Food: 3
Service: 1
Always great service. Usually fast service unless super busy- to be expected though. Always courteous.
Atmosphere: 5
Food: 5
Service: 5
Cindy is absolutely the best! Happy Holidays ⭐️⭐️⭐️⭐️⭐️
Service: 5