Subway
1588 W Base Line St #104, San Bernardino
(909) 888-4777
Recent Reviews
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On July 20, 2025 I went to this restaurant with my husband it was around 6:30 pm. When the employee Sam started making my sandwich she was not making it how I asked I asked another employee to make my sandwich and she got mad, as I was talking to the employee making my sandwich Sam came from the back very aggressively asking me what the f word I was saying. I informed her I was not talking to her and that I was talking about my sandwich she kept being aggressive towards me to the point where the employee making my sandwich had to tell her to go to the back so she could finish helping us. On July 30, 2025 I went to the restaurant again with my daughters and my grandson that is 4 years old, we were there for around 15 minutes before our sandwiches were started we got 4 sandwiches in total and they were all made by 1 employee. When we arrived we ended up parking next to Sam, Sam was on a break in her vehicle with her windows rolled up and on her phone. We exited my vehicle and proceeded to enter the restaurant. It was busy so we had to wait to be served. As we were waiting Sam came back in from her break. Around 5-10 minutes after she came in the other employee started making our sandwiches. After our sandwiches were made the other employee proceeded to ring me up so I could pay. Another person came from the back (that I assumed was a manager) aggressively telling the employee that was ringing me up not to serve me and my family. We were confused about who she was talking about including the employee that was ringing me up so she asked who she was talking about and she pointed at me. She then proceeded to say she was calling the police and security saying that harassing an employee was unacceptable. My daughter asked her who she was talking about and who did we harass when Sam started laughing and saying us. Sam then started arguing with my daughter using the f word and the n word and the b word towards my daughter I then made my kids go get in the car I finished paying and that’s when I saw the lady that I thought was the manager taking photos of my family and myself as well as my vehicle. I have coming to this Subway since it opened and I have never had a problem until this young lady Sam started working their. Her customer service is very bad and her language that she chooses to use is even worse. I am disabled and I travel out of my way 25 -30 minutes jus to go to this Subway because the customer service and the food is so high quality until now.
Atmosphere: 5
Food: 5
Service: 1
Very clean
Very fast
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Great service. Great people, nice & helpful
Atmosphere: 5
Food: 5
Service: 5
Waited in line for more than 25 minutes when there was only one person in front of me. They take online orders as a priority and take a very long time.
Atmosphere: 1
Food: 2
Service: 1
My sandwiches are never toasted when I order online, and they barely put anything in the sandwich, this time it was mostly jalapeños, wilted spinach and bread. Took most the jalapeños out. Ate two foot longs wasn't even close to being full. It was completely covered in black pepper way too much pepper. Jersey Mike's is a million times better.
They did not accept the national coupons, bunmer.bummer. I ordered a meatball sub.
Atmosphere: 4
Food: 4
Service: 4
Always clean and fast . Which is great
Food: 4
Service: 4
Was waiting on the helper #438 With a Customer in front of me wich is fine i waited like 10 minutes wich is fine ..then another girl comes out and get a ticket that just poped out for online service ..and she start making sandwiches for her order without saying anything like wait a second we will be with you in a moment nothing. Well i wait for the guy helper and i told him i didnt know that i i order online my sandwich would be priority. And then the girs said to him its ok like to prevent him from.speaking , well he did my sandwiched chicken nacho cheese i said i wanted tosted and he just put it for 15 seconds with all the cold food didnt melt or even warm the food. . Well i open it and look very bad just like bomit from the cold chicken and cheese... i trash it . Waist of money.. you need to train your employees better..
Served by 438 ,/ 12 ,15 ,2024 , /1:06 52pm
Check the camaras and if im wrong i will apology to them. . But for now i wont go back soon
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Atmosphere: 1
Food: 1
Service: 1
It’s always nice to get subway. I really like the chicken teriyaki with all the veggies. The employees are very professional in taking g my order! See you next time !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Chip
Terrible service. The person in the photo wanted me to get upset because I told him that they should give better service and stop talking. I asked for the name of his manager and he refused. I took a photo of him. He went crazy, closed the door and tried to hit me until another person came out from behind and told him to open the door.
and I was able to get out
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Reps did not acknowledge I was in the store they kept working like I wasn't there and after I said something they wanted to say we'll be right with you 12:54 10/21/2024
Atmosphere: 1
Food: 4
Service: 1
Best Subway in the area! The staff pays attention to what you want on your sandwich and it turns out perfectly every time. The store is super clean and the staff is friendly ?
Atmosphere: 5
Food: 5
Service: 5
Bathrooms been closed for a year due to no lights in bathroom .
Atmosphere: 2
Food: 3
Service: 1
Pretty good and close by. Not too pricey amd many
Atmosphere: 4
Food: 5
Service: 4
Tuna Sandwich to go ?
Atmosphere: 5
Food: 5
Service: 5
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