Came over here first time here no customer service no hi welcome no nothing. People employees on there phone touch phone then food not washing their hands. Sad im never coming here again. First and last time to bad no one was available to help me with my refund.
Atmosphere: 1
Food: 1
Service: 1
Jay Beee
Seeing all the similar reviews says a lot. They aren’t friendly nor greet you, you will stand there for an hour trying to order if you go in. It looks like they are lazy and only want to handle drive thru orders. Take your business elsewhere, management sucks
Atmosphere: 1
Food: 1
Service: 1
Cesar Vega
This place sucks ..... ALWAYS understaffed , customer service Sucks.... nothing fast about this fast food.
Atmosphere: 1
Food: 5
Service: 1
Mikael Ta
Bad service
Jazmin M
Old lady with grey hair is RUDE with an attitude for NO reason. Horrible.
Service: 1
Fatima Castillon
The food was probably the worst food ive had at a wendys. There were hairs on my fries, not one, not two, but mutliple white hairs. The bacon was stringy and super chewy as if it was undercooked. The baconater overall was tasteless and didnt enjoy anything about it.
Atmosphere: 1
Food: 1
Service: 1
Rocio Valdovinos
The service is very bad and very dirty, I never go there again.
Atmosphere: 1
Food: 1
Service: 1
Tiffani Simpson
They got 1 star because I had to give something. This location is HORRIBLE! They are slow & rude and they are always messing up on your order. They NEVER! answer the phone so it's hard to address any issues once you've left. I gave the food itself 2 stars because they're a hit and miss. When it's fresh ( rare) then it is good.
Atmosphere: 1
Food: 2
Service: 1
Fernando Arias
Excellent service and food
Dnut World
Went to Wendy’s in the daytime the other day and my order was made perfectly. I came back last night and the order was horrible. Looks like dayshift is better than Night Shift
After my daughter’s football game at Cajon High School, we stopped by this Wendy’s hoping for a quick bite. We arrived at **8:53 PM**, and from the moment we walked in, we weren’t greeted or acknowledged.
I asked to substitute a baked potato for fries, and the attendant **Amelia** told me to use the kiosk. I explained that the kiosk doesn’t allow substitutions, but she insisted I try anyway. After seeing for herself that it couldn’t be done, she reluctantly said she could take the order at the counter.
When we approached the counter, she told me and my daughter, **“You’re gonna have to wait,”** and deliberately made us wait—seemingly because we didn’t want to use the kiosk. It felt unnecessarily rude and dismissive.
At **9:00 PM**, she **locked the door without notifying us**, and we only realized it when we tried to leave. She didn’t acknowledge it until she saw us struggling to unlock the door.
This kind of treatment was disappointing and unprofessional. I hope management takes this seriously and provides better training in customer service and basic courtesy. We were just trying to enjoy a post-game meal, and instead left feeling disrespected.
Atmosphere: 1
Service: 1
Cianna Barboza
Amelia and Alexandra were extremely rude and inconsiderate for any customers they had, especially when we were the only customers in the building. Completely ignored us and got irritated when we asked for help when ordering. No sense of professionalism and severe lack of communication skills and any customer service training. So disappointed in the poor attitude and lack of basic manners. On top of that, we waited over 10 minutes to receive any kind of help due to their ignorance and that we didn’t want to order at the kiosk because it couldn’t accommodate our order. This behavior is inappropriate, unacceptable, and inexcusable. We will not be returning back here.
Atmosphere: 1
Food: 1
Service: 1
Tena Casey
I ordered $44 worth of food my order is completely messed up can't get no one on the phone to get my order fixed and I'm on the other side of this town. This is complete crap
Food: 1
Service: 1
SIDESHOW LOS RUDOS
Great burgers quick to get your food
Atmosphere: 4
Food: 5
Service: 4
Ryan Stotz
Went in at lunch time approximately three customers were present, so obviously it wasn't busy ordered a simple hamburger Karma ketchup and mustard only screwed up not once, but twice. And the manager looks like she hates life entirely rude did not even apologize for the mistakes. However Marie was polite.
Came over here first time here no customer service no hi welcome no nothing. People employees on there phone touch phone then food not washing their hands. Sad im never coming here again. First and last time to bad no one was available to help me with my refund.
Atmosphere: 1
Food: 1
Service: 1
Seeing all the similar reviews says a lot. They aren’t friendly nor greet you, you will stand there for an hour trying to order if you go in. It looks like they are lazy and only want to handle drive thru orders. Take your business elsewhere, management sucks
Atmosphere: 1
Food: 1
Service: 1
This place sucks ..... ALWAYS understaffed , customer service Sucks.... nothing fast about this fast food.
Atmosphere: 1
Food: 5
Service: 1
Bad service
Old lady with grey hair is RUDE with an attitude for NO reason. Horrible.
Service: 1
The food was probably the worst food ive had at a wendys. There were hairs on my fries, not one, not two, but mutliple white hairs. The bacon was stringy and super chewy as if it was undercooked. The baconater overall was tasteless and didnt enjoy anything about it.
Atmosphere: 1
Food: 1
Service: 1
The service is very bad and very dirty, I never go there again.
Atmosphere: 1
Food: 1
Service: 1
They got 1 star because I had to give something. This location is HORRIBLE! They are slow & rude and they are always messing up on your order. They NEVER! answer the phone so it's hard to address any issues once you've left. I gave the food itself 2 stars because they're a hit and miss. When it's fresh ( rare) then it is good.
Atmosphere: 1
Food: 2
Service: 1
Excellent service and food
Went to Wendy’s in the daytime the other day and my order was made perfectly. I came back last night and the order was horrible. Looks like dayshift is better than Night Shift
Food: 1
Restaurantji Recommends
After my daughter’s football game at Cajon High School, we stopped by this Wendy’s hoping for a quick bite. We arrived at **8:53 PM**, and from the moment we walked in, we weren’t greeted or acknowledged.
I asked to substitute a baked potato for fries, and the attendant **Amelia** told me to use the kiosk. I explained that the kiosk doesn’t allow substitutions, but she insisted I try anyway. After seeing for herself that it couldn’t be done, she reluctantly said she could take the order at the counter.
When we approached the counter, she told me and my daughter, **“You’re gonna have to wait,”** and deliberately made us wait—seemingly because we didn’t want to use the kiosk. It felt unnecessarily rude and dismissive.
At **9:00 PM**, she **locked the door without notifying us**, and we only realized it when we tried to leave. She didn’t acknowledge it until she saw us struggling to unlock the door.
This kind of treatment was disappointing and unprofessional. I hope management takes this seriously and provides better training in customer service and basic courtesy. We were just trying to enjoy a post-game meal, and instead left feeling disrespected.
Atmosphere: 1
Service: 1
Amelia and Alexandra were extremely rude and inconsiderate for any customers they had, especially when we were the only customers in the building. Completely ignored us and got irritated when we asked for help when ordering. No sense of professionalism and severe lack of communication skills and any customer service training. So disappointed in the poor attitude and lack of basic manners. On top of that, we waited over 10 minutes to receive any kind of help due to their ignorance and that we didn’t want to order at the kiosk because it couldn’t accommodate our order. This behavior is inappropriate, unacceptable, and inexcusable. We will not be returning back here.
Atmosphere: 1
Food: 1
Service: 1
I ordered $44 worth of food my order is completely messed up can't get no one on the phone to get my order fixed and I'm on the other side of this town. This is complete crap
Food: 1
Service: 1
Great burgers quick to get your food
Atmosphere: 4
Food: 5
Service: 4
Went in at lunch time approximately three customers were present, so obviously it wasn't busy ordered a simple hamburger Karma ketchup and mustard only screwed up not once, but twice. And the manager looks like she hates life entirely rude did not even apologize for the mistakes. However Marie was polite.
Atmosphere: 1
Food: 1
Service: 2
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