I placed an order and called immediately afterward to cancel due to it being the wrong location. I was on hold for about ten minutes before someone answered. When I explained that I wanted to cancel, I was placed on hold again.
When what I assume was the manager answered, I repeated that I’d like to cancel my order. Before even asking for my name or order details, she said, “It’s too late — your order is ready.” I explained that I called right after placing my order and that my confirmation email stated I could cancel. She told me she would need to contact the district office to request a refund, which could take 5–7 days. I said that was fine and that I just wanted the refund.
She then repeated that I needed to pick up my order and she hung up on me.
I called again to confirm my refund request, and another host answered. She was polite. I’m not sure why the previous manager reacted the way she did, it shouldn’t be this difficult to request a simple refund. Based off other reviews, I presume I will not be getting my refund back. Sounds like the company is committing fraud. If you pay for a service and don't receive it, that's fraud and I am sure the employee's are enjoying the food too.
Cindy R.
Great food.
Food: 5
Isaac Sandoval
Amazing staff, would recommend to everyone
Lizet Rodriguez
Worst WINGSTOP IVE EVER GONE TOO BY MISTAKE !!!”
Atmosphere: 1
Food: 1
Service: 1
Steven Kinder
It was a quick pick-up. We were greeted immediately, place looked clean, receive our order quickly. Order was correct and portions were actually better than expected.
Atmosphere: 5
Food: 5
Service: 5
bella Villalobos
Got my order wrong and charged me 40$.
Atmosphere: 2
Food: 3
Service: 1
caroline ruvalcaba
I placed my order at 5:09pm to be scheduled for 6pm. I got there on the dot only to be told at 6:12pm that my order was still being made. At 6:31 my order was ready but the employee that was so called helping was too busy to hand me my order due to a long call on the phone. I left at 6:39pm. The employee did not have a name tag and did not provide a name on my bag but a letter J for “flavor expert” very smart on their part to not get called out. Bad service and ugly attitudes from employees. Not worth it, never coming back to this dirty, slow, location that doesn’t even care for your food. Overall my food was give correctly but cold for just a long wait and for it to be given late. Do better.
Atmosphere: 1
Food: 1
Service: 1
Jesus Ramos
It’s a hit or miss that they will have your order correct I would strongly suggest that you double check your order before leaving happen to me when I Oder the deal 20 for 20 wings with three different flavors and only got two flavors correct and one was a mystery. I don’t know what it was
Atmosphere: 3
Food: 5
Service: 3
Erye Guzman
They need to fire the manager food cold and missing items
Marie Dale
I never written a review but ordered DoorDash from here, a 10 piece wing combo, the fries were left over fries and cold and I only received 7, which had not been the right flavors I picked. I work In fast food so I was not expecting this, may not order here again I believe It needs Improvement and better work ethic to make sure all orders are complete and not halfway done, I was grateful to get a refund. Thank you for reading this.
I always have a good experience with them. I have no issues and no problems with my order they are always on point. Keep up the good work y’all.
Atmosphere: 5
Food: 5
Service: 5
Cooso
The worst wings I’ve ever had. They were completely dry, overcooked, and honestly inedible. I couldn’t even finish them. Very disappointing — I wouldn’t recommend this place if you’re craving good wings.
Atmosphere: 1
Food: 1
Service: 1
Jelice Brannon
Man yall forgot to give me my ranch , im sick 😢😢
Kaay T
A whole hour for 20 wings is ridiculous
Atmosphere: 1
Food: 1
Service: 1
Belinda Salinas
Order 30 wings. Have the wings we're even properly cooked . Had to put them in the air fryer. Will never order from this Wingstop again.
I placed an order and called immediately afterward to cancel due to it being the wrong location. I was on hold for about ten minutes before someone answered. When I explained that I wanted to cancel, I was placed on hold again.
When what I assume was the manager answered, I repeated that I’d like to cancel my order. Before even asking for my name or order details, she said, “It’s too late — your order is ready.” I explained that I called right after placing my order and that my confirmation email stated I could cancel. She told me she would need to contact the district office to request a refund, which could take 5–7 days. I said that was fine and that I just wanted the refund.
She then repeated that I needed to pick up my order and she hung up on me.
I called again to confirm my refund request, and another host answered. She was polite. I’m not sure why the previous manager reacted the way she did, it shouldn’t be this difficult to request a simple refund. Based off other reviews, I presume I will not be getting my refund back. Sounds like the company is committing fraud. If you pay for a service and don't receive it, that's fraud and I am sure the employee's are enjoying the food too.
Great food.
Food: 5
Amazing staff, would recommend to everyone
Worst WINGSTOP IVE EVER GONE TOO BY MISTAKE !!!”
Atmosphere: 1
Food: 1
Service: 1
It was a quick pick-up. We were greeted immediately, place looked clean, receive our order quickly. Order was correct and portions were actually better than expected.
Atmosphere: 5
Food: 5
Service: 5
Got my order wrong and charged me 40$.
Atmosphere: 2
Food: 3
Service: 1
I placed my order at 5:09pm to be scheduled for 6pm. I got there on the dot only to be told at 6:12pm that my order was still being made. At 6:31 my order was ready but the employee that was so called helping was too busy to hand me my order due to a long call on the phone. I left at 6:39pm. The employee did not have a name tag and did not provide a name on my bag but a letter J for “flavor expert” very smart on their part to not get called out. Bad service and ugly attitudes from employees. Not worth it, never coming back to this dirty, slow, location that doesn’t even care for your food. Overall my food was give correctly but cold for just a long wait and for it to be given late. Do better.
Atmosphere: 1
Food: 1
Service: 1
It’s a hit or miss that they will have your order correct I would strongly suggest that you double check your order before leaving happen to me when I Oder the deal 20 for 20 wings with three different flavors and only got two flavors correct and one was a mystery. I don’t know what it was
Atmosphere: 3
Food: 5
Service: 3
They need to fire the manager food cold and missing items
I never written a review but ordered DoorDash from here, a 10 piece wing combo, the fries were left over fries and cold and I only received 7, which had not been the right flavors I picked. I work In fast food so I was not expecting this, may not order here again I believe It needs Improvement and better work ethic to make sure all orders are complete and not halfway done, I was grateful to get a refund. Thank you for reading this.
Restaurantji Recommends
I always have a good experience with them. I have no issues and no problems with my order they are always on point. Keep up the good work y’all.
Atmosphere: 5
Food: 5
Service: 5
The worst wings I’ve ever had.
They were completely dry, overcooked, and honestly inedible. I couldn’t even finish them. Very disappointing — I wouldn’t recommend this place if you’re craving good wings.
Atmosphere: 1
Food: 1
Service: 1
Man yall forgot to give me my ranch , im sick 😢😢
A whole hour for 20 wings is ridiculous
Atmosphere: 1
Food: 1
Service: 1
Order 30 wings. Have the wings we're even properly cooked . Had to put them in the air fryer. Will never order from this Wingstop again.
Food: 1
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