I have to say I'm slightly disappointed with the ladies working around 7:30 a.m. when a gentleman asked to use the restroom and he was told he couldn't because he had to be a customer. I've been going to this Starbucks for a long time and I've also seen this gentleman once or twice before while I'm here. Anyway, he was denied use of the restroom just because he didn't make a purchase today, as they told him he couldn't use the bathroom. The gentleman left and walked away. After he left, the three ladies looked at each other and had a smirk on their faces, like they accomplished something. It's really a bad look. I hope Starbucks reads this; it definitely left a bad taste in my mouth.
Atmosphere: 1
Food: 2
Service: 1
Elena Galeano
Very kind and caring, I wish the service was this everywhere .
Atmosphere: 5
Food: 5
Service: 5
Joseph Hourani
I can't believe they refused to let me use their bathroom im a cancer patient a member with Starbucks for years I just couldn't have coffee this afternoon because of my treatment...unacceptable
Service: 1
Sam Cranford
Everybody's super grouchy here this morning.
Rich Burt
Just grateful that this location is open earlier than other stores. Great for catching an early morning SFO flight.
Atmosphere: 5
Service: 5
Jessica Gustafson
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Ray Alan
I really thought Starbucks toasts the sandwich, but instead I got soggy grossness of something that was in the microwave. Disgusting and it made me sick thinking of eating microwave food all day. I'll never order food heated at Starbucks again. Service was okay but inside it's really kind of gross. I ended up getting back on the train and going down to Burlingame where it's nicer and warmer.
Atmosphere: 3
Food: 1
Service: 5
Alex Kantrowitz
Probably the best Starbucks I’ve ever been to. Best staff, nice seating, big windows, strong coffee, and bright natural light. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
GT_ Rips
Caleb, Zoey and Sam gave me a great experience and were friendly with helping me pick out which coffee I’d like as it’s been a while since I purchased Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Albert Sudario
Im not sure did not read your order or just they not care cuz its not mine
I am not happy about this new policy Starbucks has in place! I've seen customers walk in, claim a table, plug in Their laptops and either use Their mobile app or approach the counter. Not every customer walks in automatically knowing what they want to drink to begin with. Unfortunately, that was not the case yesterday. I barely had a chance to log on to the wi-fi, or even speak to my mother about any starbucks item, before being approached. I am not new to this location, but very new to this new policy. If you approach me about ordering a drink, atleast mention what you don't have available for purchase. I always order my drinks 'breve' but when I went to order, I than get told by the same guy I had to order a different drink or order a different milk substitue? Than why hound me? If I ordered from my Starbucks app and you didn't have 'breve' would the employee have waited for me to come in and discuss or just put a milk substitue of Their choice without my acknowledgement? Which makes sense as I've ordered a few times and can tell they don't follow app intsructions or the customizations of the orders, but They l'll have an attitude and charge for them!
J R
No greeting, hello, we’ll be right with you, nothing. Had to wait for just a simple cup of coffee while everyone just kept walking by it. Horrible service.
Atmosphere: 2
Service: 1
Scott Otte
The best Starbucks in San Bruno.
Atmosphere: 3
Food: 4
Service: 5
C C Dalgleish
Waited 5 mins to be served and left. Seemingly inattentive staff, who were like hamsters in a wheel.
I have to say I'm slightly disappointed with the ladies working around 7:30 a.m. when a gentleman asked to use the restroom and he was told he couldn't because he had to be a customer. I've been going to this Starbucks for a long time and I've also seen this gentleman once or twice before while I'm here. Anyway, he was denied use of the restroom just because he didn't make a purchase today, as they told him he couldn't use the bathroom. The gentleman left and walked away. After he left, the three ladies looked at each other and had a smirk on their faces, like they accomplished something. It's really a bad look. I hope Starbucks reads this; it definitely left a bad taste in my mouth.
Atmosphere: 1
Food: 2
Service: 1
Very kind and caring, I wish the service was this everywhere .
Atmosphere: 5
Food: 5
Service: 5
I can't believe they refused to let me use their bathroom im a cancer patient a member with Starbucks for years I just couldn't have coffee this afternoon because of my treatment...unacceptable
Service: 1
Everybody's super grouchy here this morning.
Just grateful that this location is open earlier than other stores. Great for catching an early morning SFO flight.
Atmosphere: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
I really thought Starbucks toasts the sandwich, but instead I got soggy grossness of something that was in the microwave. Disgusting and it made me sick thinking of eating microwave food all day. I'll never order food heated at Starbucks again. Service was okay but inside it's really kind of gross. I ended up getting back on the train and going down to Burlingame where it's nicer and warmer.
Atmosphere: 3
Food: 1
Service: 5
Probably the best Starbucks I’ve ever been to. Best staff, nice seating, big windows, strong coffee, and bright natural light. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Caleb, Zoey and Sam gave me a great experience and were friendly with helping me pick out which coffee I’d like as it’s been a while since I purchased Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Im not sure did not read your order or just they not care cuz its not mine
Its very simple i want it
Atmosphere: 1
Service: 1
Restaurantji Recommends
I am not happy about this new policy Starbucks has in place! I've seen customers walk in, claim a table, plug in Their laptops and either use Their mobile app or approach the counter. Not every customer walks in automatically knowing what they want to drink to begin with. Unfortunately, that was not the case yesterday. I barely had a chance to log on to the wi-fi, or even speak to my mother about any starbucks item, before being approached. I am not new to this location, but very new to this new policy. If you approach me about ordering a drink, atleast mention what you don't have available for purchase. I always order my drinks 'breve' but when I went to order, I than get told by the same guy I had to order a different drink or order a different milk substitue? Than why hound me? If I ordered from my Starbucks app and you didn't have 'breve' would the employee have waited for me to come in and discuss or just put a milk substitue of Their choice without my acknowledgement? Which makes sense as I've ordered a few times and can tell they don't follow app intsructions or the customizations of the orders, but They l'll have an attitude and charge for them!
No greeting, hello, we’ll be right with you, nothing. Had to wait for just a simple cup of coffee while everyone just kept walking by it. Horrible service.
Atmosphere: 2
Service: 1
The best Starbucks in San Bruno.
Atmosphere: 3
Food: 4
Service: 5
Waited 5 mins to be served and left. Seemingly inattentive staff, who were like hamsters in a wheel.
They Forgot my hot sauce fir my egg bites,
Atmosphere: 1
Food: 1
Service: 1
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