Starbucks
Towne Center, 1212 El Camino Real, San Bruno
(650) 872-0348
Recent Reviews
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I usually love Starbucks, but this particular location has some issues with service. I ordered just two items, and unfortunately, both were prepared incorrectly—even though the café wasn’t busy at the time. Hoping this was just an off day, but it was definitely disappointing
Atmosphere: 1
Food: 5
Service: 1
How can a COFFEE SHOP not have a bathrooms or chairs?
Atmosphere: 1
Food: 2
Service: 3
Ridiculously slow, 10 mins plus for an americano.
Atmosphere: 2
Food: 3
Service: 1
Rude staff and no tables or chairs to sit.
Atmosphere: 1
Food: 1
Service: 1
Starbucks in this area has been tanking for awhile. Drinks have been mediocre at best, def don’t follow the request that are being paid for, kids hot chocolate shouldn’t be steaming hot. I can honestly probably make my drink better than they do. And when you tell them your drink is incorrect they give the worst attitude, not my fault you can’t do your job correctly.
Atmosphere: 1
Food: 1
Service: 1
I'm a chai tea person, and for years I have been getting the same Hot Chai Tea from Starbucks. Recently I got my tea and got really sick, a bad stomachache. I didn't eat anything else, and the second time, I tried the chai and got sick again. I went to get Chai tea from another coffee place, and no problem, so my conclusion is that the Chai from Starbucks is of bad quality..
Atmosphere: 4
Food: 1
Service: 5
I visited Starbucks this morning and ordered a sandwich and coffee through their mobile app. When I arrived to pick it up, my coffee was ready, but I was left waiting for my sandwich. I noticed that customers who had ordered after me were getting their sandwiches, while mine was still missing.
I approached one of the employees to check on my order, and she spoke to a woman in a grey shirt who seemed to be in charge of heating the sandwiches. I thought the woman in grey shit would help, but she completely ignored my order, leaving me waiting even longer. After a significant delay, the employee finally went back to heat my sandwich. To my surprise, the woman in the grey shirt even tried to put the to-go bag on the head of the employee! It became clear that the woman in grey shirt was avoiding helping me, which was incredibly frustrating. The entire situation was poorly managed and unprofessional.
To make matters worse, the woman in the grey shirt was incompetent and unprofessional. While heating sandwiches, she was talking loudly without wearing a mask, which felt both unhygienic and inappropriate in a food service environment.
In the past, my experiences at this Starbucks have been positive, with friendly and helpful service. Unfortunately, it seems like the woman in the grey t-shirt needs more training in customer service and hygiene standards. This visit was a major disappointment, and I left feeling frustrated.
Service: 1
There is no place to sit
Atmosphere: 1
Service: 1
No where to sit inside. It might as well be a drive through. It's not an ACTUAL coffee shop where I can sit down and work. Which is what I expect from Starbucks, the only thing
Atmosphere: 1
Not good stop for travelers or parents with young kids / babies, no restroom & changing table.
Restaurantji Recommends
The service was very bad, the employees made a face and threw things away.
No tables or chairs to sit down and do work.
Atmosphere: 1
Order was incomplete
Service was just ok!
No restrooms available
Atmosphere: 3
Food: 3
Service: 3
Don't bother bringing your cups here. They couldn't even rinse a cup that I was purchasing.
Food: 1
Service: 1
I believe they renovated roughly a year ago and the layout of the Starbucks changed. It looks amazing but they removed a crucial aspect of why I loved this Starbucks and that is the removal of the bathrooms. Any on-the-road workers, travelers and blue collar people should avoid this Starbucks if they’re hoping to have access to bathrooms. ?
Atmosphere: 1
Food: 5
Service: 1
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