85C Bakery Cafe - Balboa Mesa

Wait time for a drink felt like forever. I had to wait for > 25min to get mine. I came here at 2:40pm

Service: 1

This place could definitely benefit from a second cashier, but they always have one person working the register and a huge line/wait. Other than that, everything is great.

Atmosphere: 5

Food: 5

Service: 5

One of my favorite places to visit!! The premium milk bread is the best.

Atmosphere: 5

Food: 5

Service: 5

Awesome bakery items that are not too sweet. Must try their mango roll cake and milk pudding bread.

Atmosphere: 5

Food: 5

Service: 5

Everything used to be very tasty before. Maybe couple items were not my favorite but tastes differ. Though when I got tea first time from your bakery, it was a little shok for me. Never in my life I had such sweet tea. It did not even taste like tea at all but like sugar. Mix warm water with a lot of sugar and try - and you will know what I am talking about. No, I was not warned that it would have so much sugar in it. But my problem now is not me but I worry about other people who like it. You need to stop putting so much sugar in tea as it is bad for their health. Even if they like it, you should not serve so much sugar in tea. Also cheese with ham bake was very salty. Please start caring about people's health even if they do not care. Thank you.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pastries, Bakery

Crappy service and online ordering. Ordered stuff online only to find they were out of 75% of the order after I got there. No offer for compensation for my waste of time. Hopefully their business stays good so they can treat their customers poorly

Atmosphere: 3

Food: 3

Service: 1

I enjoyed the pastries large selection made fresh

Atmosphere: 4

Food: 4

Service: 5

Delicious ?

Atmosphere: 5

Food: 5

Service: 5

If you know, you know and if you don't, you shold go. Make your tastebuds to the happy dance.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Fruit Tart, Chocolate Croissant, Bakery, Pastries

Great service. Love everything we got. The drinks are awesome as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Bean Bread, Cheese Bread, Bakery, 85°C Coffee Bread, Pastries, Black Forest Cake

Dear 85° Bakery Management,

I hope this message finds you well. I am writing to share my recent experience at your Balboa Shopping Center location, which was unfortunately quite disappointing.

During my visit today (September 2, 2024), I ordered a smoothie and several pastry items (order: 02944). Unfortunately, I noticed that the male barista who started making my smoothie left it unfinished on the counter while he went to the kitchen for an extended period. After several minutes, he returned but completely forgot about my order.

Meanwhile, the female barista continued to process new orders and made drinks for customers who had ordered after me. When the female barista called out for customers to collect their drinks, I politely brought my situation to her attention, pointing out that my smoothie was sitting there and that I had been waiting for quite some time. To my surprise, she responded that she would finish it but then proceeded to work on new orders instead.

After a few more minutes, she finally completed my smoothie and handed it to me, wishing me a "have a nice day." Regrettably, the smoothie was melted and warm by that point, and I was disappointed that she did not offer to make a fresh one. The overall service from both baristas was lacking, and I believe they should be held accountable for the level of care and attention given to customers. I have always enjoyed your products, but this experience has left me frustrated.

I hope you will address this issue to ensure that others do not have a similar experience in the future. Thank you for taking the time to consider my feedback.

Atmosphere: 1

Food: 1

Service: 1

Few cashiers.

Atmosphere: 3

Food: 4

Service: 2

The pastries are delicious and the prices are good

Atmosphere: 4

Food: 4

Service: 4

Service has always been good, polite and friendly if not a little disinterested/exhausted but they're working in the service industry so I don't blame them.

Unfortunately their womens bathroom has been clogged/disgusting everytime I've been in.

Atmosphere: 3

Food: 5

Service: 4

I usually go there for bread and birthday cakes, today I decided to try their zebra oolong milk tea for the first time, and it was amazing.