“I had a great experience at Baskin Robbins! The service was fast, the staff was friendly, and the ice cream was fresh and delicious. The store was clean and well-organized. Definitely coming back for another scoop!
Sandy Salinas
Love it
Ma. Candida Yvonne Posadas
So this is your brownie sundae? Ordered last thursday. Just bcs ur alone and ur partner already leave doesnt mean u’r gonna be lazy. I cant comprehend how dumb he is
J James
Terrible. Terrible service. Terrible communication with regard to ordering online. Terrible service inside as well.
Dion S. Jr
A lot of negative reviews here, but when I went, FYI with no knowledge of other people’s experience, for me, it was pretty decent. The flavor I had, icing on the cake, was amazing. Line was decently long, wasn’t too bad. It was around night time, just as the sun hid behind the horizon. Not too sure why people had a bad experience, I guess me and my mom were fortunate.
Laarni Thornton
Baskin-Robbins is always consistent with a great selection of delicious ice cream flavors and creative new flavors. The staff is excellent👍
kealoha wong
Sunday afternoon about 3:30 there is a couple in the front a single person in front of me and then me. Three people on staff All three people are helping the first group. When the next person gets in line all three people take his order because he has a few scoops of different kinds. Then it gets to me by this time the line is about nine people deep . I asked the worker is it customary for three of you to help one customer at a time it would make more sense if the three of you helped three different customers. She said that's the way we do things here. When I asked for the manager's name she said due to privacy clause we cannot give you that information I said who is the owner then of this franchise again I cannot give you that information. This is one of the worst ran stores I've been to I will never go to this place again workers are inefficient and under trained perhaps. I don't know if different stores have different size scoops but I have received the smallest $6 scoop in any Baskin-Robbins at this location if there's another one anywhere near you that you can go to to avoid this location I would suggest that
Lori G
It's Sunday at 425pm. There is only 1 employee working and 12 people in line. The only employee is moving fast but doesn't have gloves or a hair net on. Ok, hair net, whatever, BUT gloves, those are standard when working in food service. That is gross. I didn't get any ice cream bc of that, but the people I'm with did. The cost was what you would expect for Baskin Robins. No complaints on the ice cream. They enjoyed it. Would we come back. They probably would. Me? No bc of hygiene.
Vegetarian options: They have dairy-free options
Parking: Handicap parking in front of store
Kid-friendliness: Absolutely kid friendly!
Wheelchair accessibility: Yes, handicap parking and business door is wide enough for wheelchair.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hot Fudge
Ivan V
They never answer the phone , and they allowed online orders when they were closed.
Atmosphere: 1
Food: 1
Service: 1
Raymond Gonzalez
Understaffed and Overwhelmed
"Stopped by 31 Flavors for a quick ice cream fix, but ended up waiting in line for way too long. With only one employee working busting her a$$ and no one to help her, Yaisel the one employee working this night on a Friday should receive a big raise but knowing the owners they are probably to cheap to give her one! This 31 Flavors is clearly understaffed and overwhelmed. The ice cream was good, but the poor service and long wait made it not worth the hassle." I will be contacting 31 Flavors corporate office for franchise support so they know the issue.
I used the app to order a customized cake. While I received email confirmation the app reads “Item not available“ so I called the store to confirm my order. Let’s just say it is day two whole days and a lot of calls, no one has answered the phone. If I had the time I would have visited the shop to confirm as well.
Service: 1
Jose Galindo
Ice cream tasted sour, two family members disliked the two different flavors tried to return the ice cream and the girl was quite matter of factly, I don't care. I informed her of my concerns and she pulled out the whole container to make a statement in regards to expiration date in front of other customers. Payed more for another flavor. No customer service, communication rude and I will stop buying ice cream at baskin robbins. Try Handel's their Ice Cream is more creamier, natural tasting, and exquisitely awesome tasting.
Atmosphere: 1
Food: 1
Service: 1
Brenda Lopez
The manager and the employees are so unprofessional.
Service: 1
Eduardo del Rio
Expensive but decent tasting ice cream... Very poor customer service. We were overcharged for our ice cream and the manager had a very poor reaction to our issue by blaming one of their employees yet not even apologizing for the mistake .
Atmosphere: 2
Food: 5
Service: 1
MARIBEL JIMENEZ
I was really disappointed during my recent visit to Baskin Robbins. I noticed that I had been overcharged, but when I returned to address the issue, the owner's response was underwhelming—no apology was offered. Furthermore, the customer service was appalling; the owner displayed a terrible attitude. To top it off, they charge an unreasonable $.99 for just 4 M&Ms. I won't be returning and advise everyone to watch their bill closely here.———-I was really disappointed during my last visit to Baskin Robbins. I realized I had been overcharged, but when I returned to resolve the issue, the owner's response left a lot to be desired—she didn't even apologize. Additionally, the customer service was terrible; The owner showed a terrible attitude. To top it all off, they charge $.99 for just 4 M&Ms. I will not return and I advise everyone to check their account carefully.
“I had a great experience at Baskin Robbins! The service was fast, the staff was friendly, and the ice cream was fresh and delicious. The store was clean and well-organized. Definitely coming back for another scoop!
Love it
So this is your brownie sundae? Ordered last thursday. Just bcs ur alone and ur partner already leave doesnt mean u’r gonna be lazy. I cant comprehend how dumb he is
Terrible. Terrible service. Terrible communication with regard to ordering online. Terrible service inside as well.
A lot of negative reviews here, but when I went, FYI with no knowledge of other people’s experience, for me, it was pretty decent. The flavor I had, icing on the cake, was amazing. Line was decently long, wasn’t too bad. It was around night time, just as the sun hid behind the horizon. Not too sure why people had a bad experience, I guess me and my mom were fortunate.
Baskin-Robbins is always consistent with a great selection of delicious ice cream flavors and creative new flavors. The staff is excellent👍
Sunday afternoon about 3:30 there is a couple in the front a single person in front of me and then me. Three people on staff All three people are helping the first group. When the next person gets in line all three people take his order because he has a few scoops of different kinds. Then it gets to me by this time the line is about nine people deep . I asked the worker is it customary for three of you to help one customer at a time it would make more sense if the three of you helped three different customers. She said that's the way we do things here. When I asked for the manager's name she said due to privacy clause we cannot give you that information I said who is the owner then of this franchise again I cannot give you that information. This is one of the worst ran stores I've been to I will never go to this place again workers are inefficient and under trained perhaps. I don't know if different stores have different size scoops but I have received the smallest $6 scoop in any Baskin-Robbins at this location if there's another one anywhere near you that you can go to to avoid this location I would suggest that
It's Sunday at 425pm. There is only 1 employee working and 12 people in line. The only employee is moving fast but doesn't have gloves or a hair net on. Ok, hair net, whatever, BUT gloves, those are standard when working in food service. That is gross.
I didn't get any ice cream bc of that, but the people I'm with did. The cost was what you would expect for Baskin Robins. No complaints on the ice cream. They enjoyed it. Would we come back. They probably would. Me? No bc of hygiene.
Vegetarian options: They have dairy-free options
Parking: Handicap parking in front of store
Kid-friendliness: Absolutely kid friendly!
Wheelchair accessibility: Yes, handicap parking and business door is wide enough for wheelchair.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hot Fudge
They never answer the phone , and they allowed online orders when they were closed.
Atmosphere: 1
Food: 1
Service: 1
Understaffed and Overwhelmed
"Stopped by 31 Flavors for a quick ice cream fix, but ended up waiting in line for way too long. With only one employee working busting her a$$ and no one to help her, Yaisel the one employee working this night on a Friday should receive a big raise but knowing the owners they are probably to cheap to give her one! This 31 Flavors is clearly understaffed and overwhelmed. The ice cream was good, but the poor service and long wait made it not worth the hassle."
I will be contacting 31 Flavors corporate office for franchise support so they know the issue.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I used the app to order a customized cake. While I received email confirmation the app reads “Item not available“ so I called the store to confirm my order. Let’s just say it is day two whole days and a lot of calls, no one has answered the phone. If I had the time I would have visited the shop to confirm as well.
Service: 1
Ice cream tasted sour, two family members disliked the two different flavors tried to return the ice cream and the girl was quite matter of factly, I don't care. I informed her of my concerns and she pulled out the whole container to make a statement in regards to expiration date in front of other customers. Payed more for another flavor. No customer service, communication rude and I will stop buying ice cream at baskin robbins. Try Handel's their Ice Cream is more creamier, natural tasting, and exquisitely awesome tasting.
Atmosphere: 1
Food: 1
Service: 1
The manager and the employees are so unprofessional.
Service: 1
Expensive but decent tasting ice cream... Very poor customer service. We were overcharged for our ice cream and the manager had a very poor reaction to our issue by blaming one of their employees yet not even apologizing for the mistake .
Atmosphere: 2
Food: 5
Service: 1
I was really disappointed during my recent visit to Baskin Robbins. I noticed that I had been overcharged, but when I returned to address the issue, the owner's response was underwhelming—no apology was offered. Furthermore, the customer service was appalling; the owner displayed a terrible attitude. To top it off, they charge an unreasonable $.99 for just 4 M&Ms. I won't be returning and advise everyone to watch their bill closely here.———-I was really disappointed during my last visit to Baskin Robbins. I realized I had been overcharged, but when I returned to resolve the issue, the owner's response left a lot to be desired—she didn't even apologize. Additionally, the customer service was terrible; The owner showed a terrible attitude. To top it all off, they charge $.99 for just 4 M&Ms. I will not return and I advise everyone to check their account carefully.
Atmosphere: 1
Service: 1
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