Pulled up to the drive through to order a waffle cone and a banana royale, initially the voice in the box was polite and helpful. Then the voice changed and so did the attitude. WOW, I requested to speak to the polite and kind original employee only to be told no and what come do I want, the flat bottom one or the pointed one. I told her I didn’t want to spend any of my money there, I pulled up to the window to find out the name of the rude person, she was the shift lead and her name was Martha. Please promote the original young lady, she had much more customer service
Atmosphere: 1
Food: 1
Service: 1
Sharae Woolfork
Good food but workers have terrible attitudes. And bad service.
Great selection.....Rocky Road especially....and very clean place.
j Anastasia
We order same things every week. 2 Hand packed 24oz of ice cream. Today was at least the 3rd time they delivered our packed order not packed at all and and short.:( very disappointing and unable to call no one answers phone number. Apparently no supervisor?
Maureen O Flaherty
Every time I've bought ANYTHING from this location it's absolutely terrible & takes FOREVER. The employees are awful.. lazy.. or absent! You have to be incompetent to screw up 3 lousy scoops of ice cream!!! And if I call to complain, the recordings in spanish!! This Rosecrans location just SUCKS!!!!
Jacob Northrup
I came at 7:30 and they had closed already even though it says 8pm close.
Jeannette Mendoza
They close at 8 I came at 7:40 and they had their doors locked clearly trying to keep people out. You get paid to work. So unprofessional.
Mindy LeGrande
Great customer service and selection. Super cute spider donuts. The manager was helpful and friendly. Tasty treats! Recommend!!!
Mylinda LeGrande
Great customer service and selection. Super cute spider donuts. The manager was helpful and friendly. Tasty treats! Recommend!!!
Poor experience ordering through doordash. Unprofessional and didn’t deliver.
Susan Stegmeier
Dunkin' donuts and Baskin-Robbins in one place what's not to like?
EFFEBO ABEL
We got our favorite drink from this franchise, the delicious baseball nut shake.
Shayna Davis
I have 4 children and decided it’s easier to get them ice cream through a drive thru rather than walk into cold stone after a long day. The young woman who took our order was extremely nice and helpful. The problem was 3 out of 4 children’s ice cream had HAIR in it. That is unacceptable and quite frankly, disgusting. I don’t know how 3 hairs can get into 3 different scoops of ice cream, but I will certainly not go back and prefer going to cold stone rather than experience this health code violation again.
Pulled up to the drive through to order a waffle cone and a banana royale, initially the voice in the box was polite and helpful. Then the voice changed and so did the attitude. WOW, I requested to speak to the polite and kind original employee only to be told no and what come do I want, the flat bottom one or the pointed one. I told her I didn’t want to spend any of my money there, I pulled up to the window to find out the name of the rude person, she was the shift lead and her name was Martha. Please promote the original young lady, she had much more customer service
Atmosphere: 1
Food: 1
Service: 1
Good food but workers have terrible attitudes. And bad service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chocolate Chip Cookie Dough Sundae
Great selection.....Rocky Road especially....and very clean place.
We order same things every week. 2 Hand packed 24oz of ice cream. Today was at least the 3rd time they delivered our packed order not packed at all and and short.:( very disappointing and unable to call no one answers phone number. Apparently no supervisor?
Every time I've bought ANYTHING from this location it's absolutely terrible & takes FOREVER. The employees are awful.. lazy.. or absent! You have to be incompetent to screw up 3 lousy scoops of ice cream!!! And if I call to complain, the recordings in spanish!! This Rosecrans location just SUCKS!!!!
I came at 7:30 and they had closed already even though it says 8pm close.
They close at 8 I came at 7:40 and they had their doors locked clearly trying to keep people out. You get paid to work. So unprofessional.
Great customer service and selection. Super cute spider donuts. The manager was helpful and friendly. Tasty treats! Recommend!!!
Great customer service and selection. Super cute spider donuts. The manager was helpful and friendly. Tasty treats! Recommend!!!
Cashier was very patient with my granddaughter
Restaurantji Recommends
Always a good day for ice cream
Poor experience ordering through doordash. Unprofessional and didn’t deliver.
Dunkin' donuts and Baskin-Robbins in one place what's not to like?
We got our favorite drink from this franchise, the delicious baseball nut shake.
I have 4 children and decided it’s easier to get them ice cream through a drive thru rather than walk into cold stone after a long day. The young woman who took our order was extremely nice and helpful. The problem was 3 out of 4 children’s ice cream had HAIR in it. That is unacceptable and quite frankly, disgusting. I don’t know how 3 hairs can get into 3 different scoops of ice cream, but I will certainly not go back and prefer going to cold stone rather than experience this health code violation again.
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