Store is under new management and is waaaaay better! You gotta get the banana split
Bryce Boyer
Had a wonderful experience at this Baskin-Robbins location! The staff was incredibly friendly and helpful throughout my visit. They were patient while I decided on flavors and even offered samples to help me choose. When I had questions about ingredients due to dietary restrictions, they took the time to check everything thoroughly. The service was quick despite being busy, and the employees maintained positive attitudes the entire time. The ice cream was delicious as always, but the outstanding customer service really made this visit memorable. Highly recommend this location!
Jessica Watts
My daughter on her 13th birthday was excited to get a few free things from various food places, NOT this ice cream shop, not even a free scoop! Owner said she had to have the app downloaded but how many of our kids have food apps downloaded?? None of ours… the parents do because we have the money!! I asked so what if a kid doesn’t have a phone, and she was so surprised I asked this… like not all kids have phones, let alone food apps downloaded. Couldn’t even make a 13yr old happy on her birthday who had her birth certificate to prove it with a free scoop, disappointed on the customer service to say the least.
Sedona Dawn
The girl behind the counter was so sweet and friendly. I had the peanut butter and chocolate and it was delightful! Ice cream is always a good idea. I'll be back eventually.
J Pitcock
The person working today didn't know how to put ice cream into a cone. She put the scoop on the top only...empty cone. So of course it fell off onto the ground as soon as my kid took a bite.
Manu Bharti
Had a wonderful experience. Ordered a cake for Bride to he. It turned out perfect. Thank you.
Mason Baldwin
The staff was very nice and went out of their way to accommodate my kids’ request. The ice cream selection is wide and everything I’ve tried there is delicious!
Atmosphere: 5
Food: 5
Service: 5
Bryan Martinez
I haven’t been to an ice cream shop in forever and after coming here, I can’t believe it took me so long! Will be going back with my wife and daughter much more often! This location is under new management and it was a great experience. Was expecting to pay much more but at the end of the day, prices seem reasonable for ice cream in 2025! Would recommend and excited to come back.
Atmosphere: 5
Food: 5
Service: 5
Jesus Martinez
People you have to come to this place it’s great ice cream I love service is great place is clean and they have it all
Went for the $1.70 scoop special that Baskin Robbins has on every month with a 31. At the register it was rung up as the regular price. When I asked about the 31st of the month special I was told they aren't doing that for awhile because of covid. However, they still had the sign on the front door advertising the $1.70/scoop deal. Employee was not willing to honor the advertised price. Very disappointing customer service. Update: after being told 2 weeks ago they would be honoring the $1.70/scoop deal on March 31st.. there was a sign on the door upon arrival. The entire store was empty ? Bad business! We won't be back Update 07/31/2021: So went again today because we still have a gift card balance. Sign on door and by the cash register reads 31% off on the 31st. We got charged full price, when we questioned it we where told by the employee's that their boss said they were not to give the discount unless the customer requests it before they ring it up on the cash register. After other patrons inside overheard what was going on and started protesting along with us...only then did we get a refund for the discount we were owed! Very shady business practices... shameful!
S. Stephens
Did not receive part of order. Tried calling but mailbox is full so no way to call them. This has happened before and grubhub will refund the missing item but that means I will have to order again and pay all the added costs. This is closest location but time to change to Balboa location . Poor management at Clairemont Drive so my advice is avoid them if you can.
Food: 5
Service: 1
Penny S.
How hard is it to mess up ice cream???Oreo cold brew, love potion and old fashioned butter pecan. I got regular oreo, love potion and a frost bite pecan. I picked the wrong BR thats for sure!!! My question is can the kids read the orders?
Atmosphere: 2
Food: 2
Service: 2
Beau Brancheau
It not open on time?
Atmosphere: 1
Food: 1
Service: 1
Deborah Richardson
Unfortunately, this is understaffed they never ever answer their phone. It always takes forever and their servers are completely rude.
Underrated location!
Amazing costumer service!!
Store is under new management and is waaaaay better! You gotta get the banana split
Had a wonderful experience at this Baskin-Robbins location! The staff was incredibly friendly and helpful throughout my visit. They were patient while I decided on flavors and even offered samples to help me choose. When I had questions about ingredients due to dietary restrictions, they took the time to check everything thoroughly. The service was quick despite being busy, and the employees maintained positive attitudes the entire time. The ice cream was delicious as always, but the outstanding customer service really made this visit memorable. Highly recommend this location!
My daughter on her 13th birthday was excited to get a few free things from various food places, NOT this ice cream shop, not even a free scoop! Owner said she had to have the app downloaded but how many of our kids have food apps downloaded?? None of ours… the parents do because we have the money!! I asked so what if a kid doesn’t have a phone, and she was so surprised I asked this… like not all kids have phones, let alone food apps downloaded. Couldn’t even make a 13yr old happy on her birthday who had her birth certificate to prove it with a free scoop, disappointed on the customer service to say the least.
The girl behind the counter was so sweet and friendly. I had the peanut butter and chocolate and it was delightful! Ice cream is always a good idea. I'll be back eventually.
The person working today didn't know how to put ice cream into a cone. She put the scoop on the top only...empty cone. So of course it fell off onto the ground as soon as my kid took a bite.
Had a wonderful experience. Ordered a cake for Bride to he. It turned out perfect. Thank you.
The staff was very nice and went out of their way to accommodate my kids’ request. The ice cream selection is wide and everything I’ve tried there is delicious!
Atmosphere: 5
Food: 5
Service: 5
I haven’t been to an ice cream shop in forever and after coming here, I can’t believe it took me so long! Will be going back with my wife and daughter much more often! This location is under new management and it was a great experience. Was expecting to pay much more but at the end of the day, prices seem reasonable for ice cream in 2025! Would recommend and excited to come back.
Atmosphere: 5
Food: 5
Service: 5
People you have to come to this place it’s great ice cream I love service is great place is clean and they have it all
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went for the $1.70 scoop special that Baskin Robbins has on every month with a 31. At the register it was rung up as the regular price. When I asked about the 31st of the month special I was told they aren't doing that for awhile because of covid. However, they still had the sign on the front door advertising the $1.70/scoop deal. Employee was not willing to honor the advertised price. Very disappointing customer service.
Update: after being told 2 weeks ago they would be honoring the $1.70/scoop deal on March 31st.. there was a sign on the door upon arrival. The entire store was empty ?
Bad business! We won't be back
Update 07/31/2021: So went again today because we still have a gift card balance. Sign on door and by the cash register reads 31% off on the 31st. We got charged full price, when we questioned it we where told by the employee's that their boss said they were not to give the discount unless the customer requests it before they ring it up on the cash register. After other patrons inside overheard what was going on and started protesting along with us...only then did we get a refund for the discount we were owed! Very shady business practices... shameful!
Did not receive part of order. Tried calling but mailbox is full so no way to call them. This has happened before and grubhub will refund the missing item but that means I will have to order again and pay all the added costs. This is closest location but time to change to Balboa location . Poor management at Clairemont Drive so my advice is avoid them if you can.
Food: 5
Service: 1
How hard is it to mess up ice cream???Oreo cold brew, love potion and old fashioned butter pecan. I got regular oreo, love potion and a frost bite pecan. I picked the wrong BR thats for sure!!! My question is can the kids read the orders?
Atmosphere: 2
Food: 2
Service: 2
It not open on time?
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, this is understaffed they never ever answer their phone. It always takes forever and their servers are completely rude.
Food: 1
Service: 1
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