Boto Sushi

Extremely disappointing service ruined what should have been a simple lunch.

I had to ask FIVE times to speak to a manager, Sean, because he refused to walk a few steps from his station, even though he was not busy. I was repeatedly told it was “not his policy” to talk to customers. That alone was wild.

When he finally came over, I explained I have a crab allergy and asked if the crab sushi in my bento box could be replaced. He flat out refused to work with me and told me to order something else off the menu instead. The problem is that bento boxes are basically the only lunch options. There was zero effort to accommodate a legitimate allergy.

The manager was rude, dismissive, and completely unprofessional. No empathy. No flexibility. No basic customer service skills.

The frustrating part is that the food here is actually very good. But this experience reminded me exactly why I stopped coming to this location months ago. The service consistently sucks, and it starts with stubborn, unfriendly management that clearly does not belong in the service industry.

Good food is not enough when management has a bad attitude and ruins the entire experience every single time. I will not be back.

Atmosphere: 1

Food: 3

Service: 1

I ordered take out from here. Uber eats
This is hands down the worst food I've had. I ordered the Bulogi fries and it looked NOTHING like the picture online. Its was a mess in a Styrofoam container. Hardly any fries or meat. No flavor, and cold. Put it this way....McDonald's would have been a huge upgrade. Smh....👎🏽

Food: 1

Service: 1

I tried @botosushicarmelmountain for the first time, and it did not disappoint.
Everything I ordered was delicious—from the sushi to the chicken teriyaki and the fries to the gyoza.
The staff were incredibly friendly, and the cozy atmosphere and interior made the experience even better.
They have everyday %50 of the menu deal on their amazing delicious sushi rolls, you definitely need to try that 😋😋

Atmosphere: 5

Food: 5

Service: 5

Take advantage of their 50% off!!

Atmosphere: 5

Food: 5

Service: 5

I usually go to Boto Sushi and it never disappoints! The service is always great — especially from Daniel and Steven — but honestly everyone there is consistently friendly and attentive. The food is always fresh and the quality never misses.
My top 3 rolls that I always recommend are the Lost at Sea, Spicy Albacore, and the Dragon Roll. And with their 50% off rolls, it makes everything super affordable. Definitely one of my go-to sushi spots! 🍣✨

Atmosphere: 5

Food: 5

Service: 5

Great Food

Atmosphere: 5

Food: 5

Service: 5

Great place for lunch even for a veg'n. MASSIVE menu (not for me but large selection nonetheless). Service was attentive, food was delicious. I'll definitely come here for lunch again.

Atmosphere: 5

Food: 5

Service: 5

BEST sushi

Atmosphere: 5

Food: 5

Service: 5

Fresh food, nice service. Casual place.

Atmosphere: 3

Food: 5

Service: 5

Sushi & Rolls are 50% off now! The perfect chance to try them and a great spot to hang out with family and friends

Atmosphere: 5

Food: 5

Service: 5

Pricey but very good

Atmosphere: 5

Food: 5

Service: 5

We’ve been coming here often and usually enjoy the food, but lately we’ve noticed the service has slowed down. Today we placed a to-go order for 5 salmon skin hand rolls . We paid $34 and this time they were surprisingly small. When I asked about it, I was told that they had reduced the size. This was disappointing, as the quality and value no longer matched what we’ve come to expect. We will not come back.

Perfectttttttttttt!

Atmosphere: 5

Food: 5

Service: 5

Sushi tastes good, especially crispy rice. And shrimp dumplings are great. Staff is very friendly and quick.

Atmosphere: 5

Food: 5

Service: 4

Absolutely love indulging ourselves at every available chance.

Atmosphere: 5

Food: 5

Service: 5