Came in at 12:35, they only had 1 cashier during lunch time so the line was to the door. Each time she took an order she would go do something so it took about 20 minutes to order and then it took another 25 minutes to get my food to go.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Bread Bowl Soup & Salad Combo
Jim Snodgrass
Terrible experience ordering clam chowder . I haven’t tasted it yet since I’m still sitting here waiting for it to arrive .. it’s been over 20 minutes since I walked in .. manager didn’t care at all when I complained about the Kiosk and the credit card reader … definitely needs a lot of improvement. I go to Panera bread normally and will continue since the ordering process is streamlined, the kiosk is simple to use and I never have a hassle using a credit card.
Atmosphere: 2
Food: 2
Service: 2
Abdullah Yalimol
great tastes and friendly people
Atmosphere: 5
Food: 5
Service: 5
Catalina Mckenzie
My husband and I love coming here cause everyone is always attentive, quick, friendly and never had a bad experience here. Tonight I just wanted to give a shout-out to Jacob! Who made our experience even more enjoyable! So thank you for having great customer service at your establishment 🤍
Definitely be coming back for more delicious food 😋
Parking: There were plenty of handicap spaces for us, and ample regular parking in the lot as well
Kid-friendliness: Bluey coloring pages and crayons were available at the counter!
Wheelchair accessibility: We were hesitant to bring our wheelchair into the dining room since the user is ambulatory, but there was plenty of room if we had.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Nicole Laco
Great fresh food
Atmosphere: 5
Food: 5
Service: 5
Ryan Bray
We visit this location often. The food is always perfect and the staff is friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups, Sandwich
Joe Loureiro
This HAS to be the stupidest thing I have ever seen anyone do at a restaurant. My mother drove over to the Balboa location to order a turkey sandwich. Simplest order in the world, right? One would think. When my mother arrived home, I discovered that the server had merely twisted one end of the wrapper, left the other end wide open, and dumped it into the bag. Result: turkey sandwich fixings swimming all over the bag and on top of the chips and the napkins. What on earth was going through this person's mind? And why did the line supervisor feel it was appropriate to treat a turkey sandwich like a falafel? To add insult to injury, the bread was dry as a bone and the tomatoes were missing in action. A totally waste of time, effort, money, and food.
Food: 1
Service: 1
Sueki L
My pickup experience was great! I had ordered ahead of time through the app, and my order was ready for me when I arrived. The sourdough bread was delicious, just like I expected. The salted caramel pretzel bar and oatmeal raisin cookie were okay, but the raspberry almond shortbread was my favorite!
It was ok. Very busy location. Holiday pickup wasn't well identified.
Atmosphere: 3
Food: 4
Service: 3
Clark Husted
This is the best sourdough in town hands down. So fresh and flavorful, nothing else comes close. The menu items are so tasty with simple and fresh ingredients making it a comfort food hall of fame inductee. Winter is the best for their food, but don't discount the summer menu. You really cannot go wrong. Ideal: butternut squash soup in a sourdough bowl. Tomato soup with a grilled cheese on sourdough. Any salad Pizza-not the par for their course IMHO. The deserts are oth. Peanut butter / jelly bar is a classic spin. The lemon bar would be my fav, and the oatmeal raisin is the best of its kind. You really can't disappoint when choosing this spot.
My god this place is amazing. The food was some of the best I've ever had. So fresh and flavorful. The bread just melts in your mouth. And damn the milkshake!!! Their seasonal sticky bun Shake.... I will NEVER find a flavor i love more ever again. It beats them all. Amd ive never loved a cookie more. I need more. Plus the people were amazing. So friendly and seemed like they actually liked working there. Not the fake customer service persona. Just amazing beautiful people. Thank you so much for making that a great experience. You have 2 new customers for life.
Atmosphere: 5
Food: 5
Service: 5
boom
Horrible customer service they just leave you waiting to walk around the store instead of checking up on you and asking you about your order. I had to approach them after an hour of waiting for ONE tiny bread bowl just to get told my order was cancelled and i had to reorder it and wait for another long period of time.
Atmosphere: 1
Food: 1
Service: 1
Carlos Hernandez
If you're craving clam chowder soup in a sourdough bread bowl. This is the place.
Came in at 12:35, they only had 1 cashier during lunch time so the line was to the door. Each time she took an order she would go do something so it took about 20 minutes to order and then it took another 25 minutes to get my food to go.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Bread Bowl Soup & Salad Combo
Terrible experience ordering clam chowder . I haven’t tasted it yet since I’m still sitting here waiting for it to arrive .. it’s been over 20 minutes since I walked in .. manager didn’t care at all when I complained about the Kiosk and the credit card reader … definitely needs a lot of improvement. I go to Panera bread normally and will continue since the ordering process is streamlined, the kiosk is simple to use and I never have a hassle using a credit card.
Atmosphere: 2
Food: 2
Service: 2
great tastes and friendly people
Atmosphere: 5
Food: 5
Service: 5
My husband and I love coming here cause everyone is always attentive, quick, friendly and never had a bad experience here. Tonight I just wanted to give a shout-out to Jacob! Who made our experience even more enjoyable!
So thank you for having great customer service at your establishment 🤍
Definitely be coming back for more delicious food 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bread Bowl Soup & Salad Combo, Soups
It depends on your taste. Service is a bit time-consuming, the environment is not bad, not great either.
Atmosphere: 4
Food: 4
Service: 3
Went above & beyond when an item we selected at the touch screen was out of stock.
Generous portions, timely service, and absolutely exceeded our expectations. Thank you!
Parking: There were plenty of handicap spaces for us, and ample regular parking in the lot as well
Kid-friendliness: Bluey coloring pages and crayons were available at the counter!
Wheelchair accessibility: We were hesitant to bring our wheelchair into the dining room since the user is ambulatory, but there was plenty of room if we had.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Great fresh food
Atmosphere: 5
Food: 5
Service: 5
We visit this location often. The food is always perfect and the staff is friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups, Sandwich
This HAS to be the stupidest thing I have ever seen anyone do at a restaurant. My mother drove over to the Balboa location to order a turkey sandwich. Simplest order in the world, right? One would think. When my mother arrived home, I discovered that the server had merely twisted one end of the wrapper, left the other end wide open, and dumped it into the bag. Result: turkey sandwich fixings swimming all over the bag and on top of the chips and the napkins. What on earth was going through this person's mind? And why did the line supervisor feel it was appropriate to treat a turkey sandwich like a falafel? To add insult to injury, the bread was dry as a bone and the tomatoes were missing in action. A totally waste of time, effort, money, and food.
Food: 1
Service: 1
My pickup experience was great! I had ordered ahead of time through the app, and my order was ready for me when I arrived. The sourdough bread was delicious, just like I expected. The salted caramel pretzel bar and oatmeal raisin cookie were okay, but the raspberry almond shortbread was my favorite!
Vegetarian options: Quite a few options
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
It was ok. Very busy location. Holiday pickup wasn't well identified.
Atmosphere: 3
Food: 4
Service: 3
This is the best sourdough in town hands down. So fresh and flavorful, nothing else comes close. The menu items are so tasty with simple and fresh ingredients making it a comfort food hall of fame inductee. Winter is the best for their food, but don't discount the summer menu. You really cannot go wrong.
Ideal: butternut squash soup in a sourdough bowl.
Tomato soup with a grilled cheese on sourdough.
Any salad
Pizza-not the par for their course IMHO.
The deserts are oth. Peanut butter / jelly bar is a classic spin. The lemon bar would be my fav, and the oatmeal raisin is the best of its kind.
You really can't disappoint when choosing this spot.
Kid-friendliness: Good -if well behaved.
Wheelchair accessibility: Sure
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Soups, Sandwich, Grilled Cheese
My god this place is amazing. The food was some of the best I've ever had. So fresh and flavorful. The bread just melts in your mouth. And damn the milkshake!!! Their seasonal sticky bun Shake.... I will NEVER find a flavor i love more ever again. It beats them all. Amd ive never loved a cookie more. I need more. Plus the people were amazing. So friendly and seemed like they actually liked working there. Not the fake customer service persona. Just amazing beautiful people. Thank you so much for making that a great experience. You have 2 new customers for life.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service they just leave you waiting to walk around the store instead of checking up on you and asking you about your order. I had to approach them after an hour of waiting for ONE tiny bread bowl just to get told my order was cancelled and i had to reorder it and wait for another long period of time.
Atmosphere: 1
Food: 1
Service: 1
If you're craving clam chowder soup in a sourdough bread bowl. This is the place.
Atmosphere: 5
Food: 5
Service: 5
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