We love Burger Lounge!And found this one in Hillcrest on our way to Old Town.My husband and I and our kids walked up,and the big guy upfront at the cash register with blonde hair immediately glared at us.Not even cracked a smile or said hi, can I take your order—nothing. Just the worst attitude ever like he was pissed at us…The vibes from him were really indifferent, and really unfriendly.We placed over an $80 order and a tip.He just walked off. No thank you or smile.But when the next customer walked up by himself—the cashier guy acted super friendly and quickly connected with him. Laughing, cussing, and chatting it up.We were confused at what was happening… We felt like the most passive aggressive service ever… And had to eat in front of the guy..Meanwhile the food was great!And the girl that brought us the food—should be your front cashier person. She was thoughtful, kind, and very sweet.Get that blonde guy off the cash register.I have never left a bad review…But that dude was over the top indifferent and rude to my family—my kids said that.
Atmosphere: 1
Food: 5
Service: 5
Charlene P
Great good! Excellent Service (Thank you Patrick for looking up my allergies and being so helpful!). I will definitely return.
Atmosphere: 4
Food: 5
Service: 5
eva perdomo
Divine burgers
Jerry Evans
Nice and exceptional service when I ate there
Atmosphere: 5
Food: 5
Service: 5
Saulo R.
Ordered takeout and received raw, mushy and soggy fries FYI. Not worth the price. Whoever is in charge of frying stuff there clearly isn't doing the job. P.S.: if you are looking for better fries, Luna Grill's literally across street has a crispier and properly cooked fries, a thousand times better and cheaper. You are welcome :)
Riley B.
I love burger lounge. It's clean food. I've lived in hillcrest for 3 years now and I'm always so impressed with the customer service here. Every employee is so nice and happy to help, they must have a manager who treats them right!
Tamtheterrinator
We had a wonderful time at the Burger Lounge. ? All the food we ordered was delicious. My Burger was excellent and juicy... satisfying and my stomach was not big enough.. lolOnion rings and fries were on point.. crispy and juicy.? I know.. unbelievable. but it's true.The staff was friendly and happy. They really seemed to be happy working there.I know.. unusual. but it's true.Washed it all down with a nice dry red wine.This is the "Ryans Bros" of the Burger world. Yeah....???❤️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings and Fries
love game
Max and the team at this location are so helpful and kind!!! Thank you for your service! Adams ave is horrible with Victoria so I had to switch locations bc I enjoy the grass fed burgers, thank you!
James Rante
Absolutely awesome dining in or out. Service is always top notch and cashiers/servers are soooooo attentive, helpful, kind, generous, friendly. We decided to have dinner in the store one night vs. ordering take out and were blown away with everything. At the end of our meal, the cashier (who also happened to be the only one out there, was also prepping all the to-go orders, helping pickup order customers, taking orders in store, serving all the diners in store, and basically keeping the front of house running) stopped by our table with a box of cupcakes and offered us dessert on the house. It was just so surprising and sweet. I’ve always found Burger Lounge food to be good but now having dined IN, overall it has bumped up everything to “Great!”Vegetarian options: They have a wonderful turkey burger and turkey burger salad. As well as a few fish and chicken sandwich options with breaded or grilled prep options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings and Fries, The Husky
Better off spending money at Jack in the box or in and out. Tastes like they don't bother cleaning their grill.Long wait and expensive for what you get.
Atmosphere: 1
Food: 1
Service: 1
Moiyapei Kekayaya
Everything is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lounge Burger and Fries, Fresh-Cut French Fries, Husky
Reginald R.
We've been coming to this location the last couple of months and the staff here has been unbelievably nice each time. They have been friendly and helped in small ways that make our outing very relaxing and more enjoyable. So far the food has been top notch and pretty much perfect each time. I've been enjoying Burger Lounge at various locations in SD for over 10 years and this is the first time I've written a review because they really have been consistent and kind, and the quality has been solid. For those of you managing a peanut allergy, we have a severe allergy in our family and as of this review they are peanut safe! Thank you to the staff. We really appreciate the service and for helping us have some nice nights out! Happy New Year!
Andrew G.
Burger lounge is good though this isn't my favorite location. Parking is rough and there are only a few seats. It is super pricey for a take out burger place but it is good.
Nathan Guido
Not all bad but the customer service from one of the males was not okay, however the girl in the front does an excellent job always cleaning and asking if anyone needed anything. One star for the dude who was always on his phone.
Better than most
Atmosphere: 5
Food: 5
Service: 5
We love Burger Lounge!And found this one in Hillcrest on our way to Old Town.My husband and I and our kids walked up,and the big guy upfront at the cash register with blonde hair immediately glared at us.Not even cracked a smile or said hi, can I take your order—nothing. Just the worst attitude ever like he was pissed at us…The vibes from him were really indifferent, and really unfriendly.We placed over an $80 order and a tip.He just walked off. No thank you or smile.But when the next customer walked up by himself—the cashier guy acted super friendly and quickly connected with him. Laughing, cussing, and chatting it up.We were confused at what was happening… We felt like the most passive aggressive service ever… And had to eat in front of the guy..Meanwhile the food was great!And the girl that brought us the food—should be your front cashier person. She was thoughtful, kind, and very sweet.Get that blonde guy off the cash register.I have never left a bad review…But that dude was over the top indifferent and rude to my family—my kids said that.
Atmosphere: 1
Food: 5
Service: 5
Great good! Excellent Service (Thank you Patrick for looking up my allergies and being so helpful!). I will definitely return.
Atmosphere: 4
Food: 5
Service: 5
Divine burgers
Nice and exceptional service when I ate there
Atmosphere: 5
Food: 5
Service: 5
Ordered takeout and received raw, mushy and soggy fries FYI. Not worth the price. Whoever is in charge of frying stuff there clearly isn't doing the job. P.S.: if you are looking for better fries, Luna Grill's literally across street has a crispier and properly cooked fries, a thousand times better and cheaper. You are welcome :)
I love burger lounge. It's clean food. I've lived in hillcrest for 3 years now and I'm always so impressed with the customer service here. Every employee is so nice and happy to help, they must have a manager who treats them right!
We had a wonderful time at the Burger Lounge. ? All the food we ordered was delicious. My Burger was excellent and juicy... satisfying and my stomach was not big enough.. lolOnion rings and fries were on point.. crispy and juicy.? I know.. unbelievable. but it's true.The staff was friendly and happy. They really seemed to be happy working there.I know.. unusual. but it's true.Washed it all down with a nice dry red wine.This is the "Ryans Bros" of the Burger world. Yeah....???❤️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings and Fries
Max and the team at this location are so helpful and kind!!! Thank you for your service! Adams ave is horrible with Victoria so I had to switch locations bc I enjoy the grass fed burgers, thank you!
Absolutely awesome dining in or out. Service is always top notch and cashiers/servers are soooooo attentive, helpful, kind, generous, friendly. We decided to have dinner in the store one night vs. ordering take out and were blown away with everything. At the end of our meal, the cashier (who also happened to be the only one out there, was also prepping all the to-go orders, helping pickup order customers, taking orders in store, serving all the diners in store, and basically keeping the front of house running) stopped by our table with a box of cupcakes and offered us dessert on the house. It was just so surprising and sweet. I’ve always found Burger Lounge food to be good but now having dined IN, overall it has bumped up everything to “Great!”Vegetarian options: They have a wonderful turkey burger and turkey burger salad. As well as a few fish and chicken sandwich options with breaded or grilled prep options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings and Fries, The Husky
Restaurantji Recommends
Better off spending money at Jack in the box or in and out. Tastes like they don't bother cleaning their grill.Long wait and expensive for what you get.
Atmosphere: 1
Food: 1
Service: 1
Everything is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lounge Burger and Fries, Fresh-Cut French Fries, Husky
We've been coming to this location the last couple of months and the staff here has been unbelievably nice each time. They have been friendly and helped in small ways that make our outing very relaxing and more enjoyable. So far the food has been top notch and pretty much perfect each time. I've been enjoying Burger Lounge at various locations in SD for over 10 years and this is the first time I've written a review because they really have been consistent and kind, and the quality has been solid. For those of you managing a peanut allergy, we have a severe allergy in our family and as of this review they are peanut safe! Thank you to the staff. We really appreciate the service and for helping us have some nice nights out! Happy New Year!
Burger lounge is good though this isn't my favorite location. Parking is rough and there are only a few seats. It is super pricey for a take out burger place but it is good.
Not all bad but the customer service from one of the males was not okay, however the girl in the front does an excellent job always cleaning and asking if anyone needed anything. One star for the dude who was always on his phone.
Atmosphere: 2
Food: 5
Service: 1