I just had a terrible experience here. I love Carl's JR, so I will purchase it again, but NEVER at this location again. The lady at the drive thru did not listen, didn't let us order everything we wanted. Claimed the APP wasn't working, which made no sense, I handed her my phone so that she could scan the code. I ordered fries aside from the combo I asked for and I got our burgers, fries and a drink all separate(NOT in a combo price) and didn't get the extra fries. She also gave me an attitude when I tried explaining my order because it seemed there was confusion, and she just said "OK, I GOT IT." Clearly, she didn't get it. Worst customer service I have ever received at a Carl's JR. My drink was also half ice.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Western Bacon Cheeseburger
WT
Has the customer use carls own pos system to process order, is a joke that this is that state of fast food
Jolene Bohn
I ordered a sandwich without sauce and wanted to ask them to change it before order was done... Instead the lady didn't talk to me said "I'm getting your order man or mam" when I told her I wanted it with out mayonnaise she said thats how I ordered it!! So I didn't even eat it my husband who also hates mayonnaise ate it for me.. Burger was dry! Not made with love that's for sure! Didn't know they take food stamps for fast food that's pretty cool of Carl's Jr! I walked along way to get that food the hill view is beautiful 😍 thoe!
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Western Bacon Cheeseburger
Millie Touch
I had a great experience with Rodie. It was quick and easy. Rode was super sweet and friendly.
Atmosphere: 5
Food: 5
Service: 5
Donna Michalek
NEVER get the order right. My husband's food was in the bag, not mine. Gave them so many chances. Will never go back to this store!!!
Atmosphere: 1
Food: 1
Service: 1
kakuranbo moore
Thank you Rody for going above and beyond for one of my customers.
Thank you for also resolving this problem, the customer and I appreciate you for going above and beyond for Uber and the customer.
I highly recommend this Carl’s Jr because staff and management are honest and kind.
Atmosphere: 5
Food: 5
Service: 5
laura s
Had the veggie zucchini burger as a wrap was tasty with too much sauce. service is a bit slow
Vegetarian options: Veggie burger made with zucchini not on menu
Atmosphere: 5
Food: 3
Service: 4
Aleydis Diaz
The new guacamole burger is so good! It has a spicy kick to it.
Kid-friendliness: Big restaurant, just don't let your kids be running as it's not a playground.
Atmosphere: 5
Food: 5
Service: 5
Alexander Nelson
These guys are on point. Always. They work hard and are great. The food is good every single time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, French Toast Dips, Single Western Bacon Cheeseburger
Elizabeth Sean
Super clean restaurant and staff is super nice. I eat here a lot and the food is always hot and yummy.
Love the manager rode … she is amazing… love her hospitality and customer service…
Vegetarian options: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hand-Breaded Chicken Biscuit Combo, Single Western Bacon Cheeseburger
Guadalupe Ortiz
There was only 1 table occupied, the taste was average, no wonder there were no people.
Atmosphere: 3
Food: 2
Service: 3
Shani Brown
Awesome team helped out when the Carl's app placed me at the wrong location. They're always nice, helpful (and clean) at this location
Atmosphere: 5
Food: 5
Service: 5
CaliBango
Not the best. Lunch food burger, stake fries, lacks salt. Soda is mostly water, no syrup! Wouldn’t go again. Service is good though.
Atmosphere: 2
Food: 2
Service: 4
Eric Goicoechea
I just picked up lunch and was helped by Nicole at this location. She was very kind and pleasant when helping me. The rest of the staff had incredible hospitality as well. Thank you Team!
I just had a terrible experience here. I love Carl's JR, so I will purchase it again, but NEVER at this location again. The lady at the drive thru did not listen, didn't let us order everything we wanted. Claimed the APP wasn't working, which made no sense, I handed her my phone so that she could scan the code. I ordered fries aside from the combo I asked for and I got our burgers, fries and a drink all separate(NOT in a combo price) and didn't get the extra fries. She also gave me an attitude when I tried explaining my order because it seemed there was confusion, and she just said "OK, I GOT IT." Clearly, she didn't get it. Worst customer service I have ever received at a Carl's JR. My drink was also half ice.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Western Bacon Cheeseburger
Has the customer use carls own pos system to process order, is a joke that this is that state of fast food
I ordered a sandwich without sauce and wanted to ask them to change it before order was done... Instead the lady didn't talk to me said "I'm getting your order man or mam" when I told her I wanted it with out mayonnaise she said thats how I ordered it!! So I didn't even eat it my husband who also hates mayonnaise ate it for me.. Burger was dry! Not made with love that's for sure! Didn't know they take food stamps for fast food that's pretty cool of Carl's Jr! I walked along way to get that food the hill view is beautiful 😍 thoe!
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Western Bacon Cheeseburger
I had a great experience with Rodie. It was quick and easy. Rode was super sweet and friendly.
Atmosphere: 5
Food: 5
Service: 5
NEVER get the order right. My husband's food was in the bag, not mine. Gave them so many chances. Will never go back to this store!!!
Atmosphere: 1
Food: 1
Service: 1
Thank you Rody for going above and beyond for one of my customers.
Thank you for also resolving this problem, the customer and I appreciate you for going above and beyond for Uber and the customer.
I highly recommend this Carl’s Jr because staff and management are honest and kind.
Atmosphere: 5
Food: 5
Service: 5
Had the veggie zucchini burger as a wrap was tasty with too much sauce. service is a bit slow
Vegetarian options: Veggie burger made with zucchini not on menu
Atmosphere: 5
Food: 3
Service: 4
The new guacamole burger is so good! It has a spicy kick to it.
Kid-friendliness: Big restaurant, just don't let your kids be running as it's not a playground.
Atmosphere: 5
Food: 5
Service: 5
These guys are on point. Always. They work hard and are great. The food is good every single time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, French Toast Dips, Single Western Bacon Cheeseburger
Super clean restaurant and staff is super nice. I eat here a lot and the food is always hot and yummy.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love the manager rode … she is amazing… love her hospitality and customer service…
Vegetarian options: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hand-Breaded Chicken Biscuit Combo, Single Western Bacon Cheeseburger
There was only 1 table occupied, the taste was average, no wonder there were no people.
Atmosphere: 3
Food: 2
Service: 3
Awesome team helped out when the Carl's app placed me at the wrong location. They're always nice, helpful (and clean) at this location
Atmosphere: 5
Food: 5
Service: 5
Not the best. Lunch food burger, stake fries, lacks salt. Soda is mostly water, no syrup! Wouldn’t go again. Service is good though.
Atmosphere: 2
Food: 2
Service: 4
I just picked up lunch and was helped by Nicole at this location. She was very kind and pleasant when helping me. The rest of the staff had incredible hospitality as well. Thank you Team!
Food: 5
Service: 5
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