Not greeted or told to use the kiosk to order. Employee stingy with the salsa and out of salsa roja. Had to ask for more salsa even though I entered the amount of salsa wanted in my order.
Atmosphere: 1
Food: 3
Service: 1
John Delgadillo
It was OK not the greatest
Atmosphere: 4
Food: 3
Service: 4
Carriesharing
I walked in and a gentleman smiled and nodded as he worked and a young woman greeted me. I hope I get her name right… “Anjelica “ I’m have a short term memory moment as the restraunt is close so I walked a few blocks to it I remember her name had J where you would expect a G. She made my evening ! She was kind and helpful. Willing to help me. I appreciated her attitude. She work well with all the customers that came in while I was there. I would say she went above and beyond to make everyone’s experience a good one. It was a very pleasant atmosphere the food was eye appealing and fresh. My chicken greens were crisp and tasty a good assortment of veggies. I ordered a half of chicken with Mac & cheese and coleslaw my friend devoured. Thank you for the good experience and food!
Definitely would recommend the El Pollo Loco at 1535 Palm Ave San Diego, Ca 92154. 16th and Palm in Eggar Highlands. <-south-bay Chk 8320 6:46pm (9999912)
Atmosphere: 5
Food: 5
Service: 5
Rabdy Stanley
Terrible they always mess up my food the manager Monica needs to be fired ! She refuses to give me any service after she is the one that messed up my food yelled at me through the window of the drive thru told me she will not fix my food and not to come back but this is not fair this location is made for residents of imperial Beach and there family's but apparently the manager of Monica told me that she owns the place and not to come back so I gave this El Pollo loco location 0 stars because they always mess up my food and manager says she owns the place and not to come back I hope the corporation of Pollo loco then she turns customers away
Cheryl Bowman
I ordered through doordash they forgot to put my flan dessert in the order I gave five stars for the service because Arturo the manager offered to bring it to my house and add one more for my inconvenience. That was very kind of him and because of that I gave them a review. The chicken I gave 4 Stars it wasn't fresh and they were small pieces for a 8-piece family meal. Arturo deserves a raise because he went up and Beyond to make sure that we were satisfied for not receiving our dessert that we paid for. Fast food is very hard work and demanding.
Food: 4
Service: 5
Hector Mendez
Very friendly employees Specially evenings Very good service at drive thrue Very good service at dine in Every employee very nice and friendly very helpful
Atmosphere: 5
Food: 5
Service: 5
SANDY BARAJAS
WALK IN OR DRIVE TRU , STEPHANIE AND LABOOBOO AND ALL TEAM ALWAYS SMILING AND THE DINER ALWAYS SPOTLESS EVERYTHING PERFECT ✨💖✨🥰🥰🥰🥰🥰
Atmosphere: 5
Food: 5
Service: 5
Susie
By far the best Pollo Loco location I've been to. The staff is very friendly and quick. The food is always delicious and freshly made. I will keep coming back again and again.
Atmosphere: 5
Food: 5
Service: 5
Yesica Gutierrez
I came in the restaurant after driving for 2 hours. To receive the best service and best food. I travel a lot and have visit many restaurants. But service here has been one of a kind. Manager Leonor was very helpful while I placed my order. Thanks to the cook haven’t had chicken this good sense I left home.
Amazing service,one of the best Pollo Loco’s in San Diego very modern and well cleaned establishment. I love the customer service here! New to go spot!!
Atmosphere: 5
Food: 5
Service: 5
Dave Mendoza
let me use the restroom without purchasing
J Jesus Caldera
Joanna and Azael, as well the cocinero exceeds my expectations. I' ll defeintely return for another great delicious meal. Best regards, J. Jesus.
Atmosphere: 5
Food: 5
Service: 5
Diane Banfield
The restaurant looks great inside — I really like the remodel. It's clean, modern, and inviting. The food was ok, for the price.
What really bothered me, though, was the service. I was shocked that the cashier didn’t speak English and couldn’t help me at all. In the United States, that’s unacceptable. Customers shouldn’t have to wait or be redirected just to speak English. It left me frustrated and questioning the hiring practices. Are they that desperate for employees?
This is a great place in terms of food and atmosphere, but they seriously need to address the language barrier. Hire English or bilingusl for what ypu pay them. English-speaking service should be standard.
Atmosphere: 5
Food: 5
Service: 1
Maria Lopez
Placed an order for a Mixed 8 pc meal. When I got home I realized they had given me a leg and thigh meal. Drove back to get the correct order. I requested that the chicken be made well done because the chicken didn’t appear to cooked correctly. I received chicken that wasn’t cooked all the way through, it was pink and bloody. It had been a long time since I had been to this location, I stopped coming here because of this reason. I usually go to the store on Palomar and they never disappoint. Do better, follow through on your customers requests or at least cook the chicken thoroughly for goodness sake it’s CHICKEN not beef!!!
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
Not greeted or told to use the kiosk to order. Employee stingy with the salsa and out of salsa roja. Had to ask for more salsa even though I entered the amount of salsa wanted in my order.
Atmosphere: 1
Food: 3
Service: 1
It was OK not the greatest
Atmosphere: 4
Food: 3
Service: 4
I walked in and a gentleman smiled and nodded as he worked and a young woman greeted me. I hope I get her name right… “Anjelica “ I’m have a short term memory moment as the restraunt is close so I walked a few blocks to it I remember her name had J where you would expect a G. She made my evening ! She was kind and helpful. Willing to help me. I appreciated her attitude. She work well with all the customers that came in while I was there. I would say she went above and beyond to make everyone’s experience a good one. It was a very pleasant atmosphere the food was eye appealing and fresh. My chicken greens were crisp and tasty a good assortment of veggies. I ordered a half of chicken with Mac & cheese and coleslaw my friend devoured. Thank you for the good experience and food!
Definitely would recommend the El Pollo Loco at 1535 Palm Ave San Diego, Ca 92154. 16th and Palm in Eggar Highlands. <-south-bay Chk 8320 6:46pm (9999912)
Atmosphere: 5
Food: 5
Service: 5
Terrible they always mess up my food the manager Monica needs to be fired ! She refuses to give me any service after she is the one that messed up my food yelled at me through the window of the drive thru told me she will not fix my food and not to come back but this is not fair this location is made for residents of imperial Beach and there family's but apparently the manager of Monica told me that she owns the place and not to come back so I gave this El Pollo loco location 0 stars because they always mess up my food and manager says she owns the place and not to come back I hope the corporation of Pollo loco then she turns customers away
I ordered through doordash they forgot to put my flan dessert in the order I gave five stars for the service because Arturo the manager offered to bring it to my house and add one more for my inconvenience. That was very kind of him and because of that I gave them a review. The chicken I gave 4 Stars it wasn't fresh and they were small pieces for a 8-piece family meal. Arturo deserves a raise because he went up and Beyond to make sure that we were satisfied for not receiving our dessert that we paid for. Fast food is very hard work and demanding.
Food: 4
Service: 5
Very friendly employees
Specially evenings
Very good service at drive thrue
Very good service at dine in
Every employee very nice and friendly very helpful
Atmosphere: 5
Food: 5
Service: 5
WALK IN OR DRIVE TRU , STEPHANIE AND LABOOBOO AND ALL TEAM ALWAYS SMILING AND THE DINER ALWAYS SPOTLESS
EVERYTHING PERFECT ✨💖✨🥰🥰🥰🥰🥰
Atmosphere: 5
Food: 5
Service: 5
By far the best Pollo Loco location I've been to. The staff is very friendly and quick. The food is always delicious and freshly made. I will keep coming back again and again.
Atmosphere: 5
Food: 5
Service: 5
I came in the restaurant after driving for 2 hours.
To receive the best service and best food.
I travel a lot and have visit many restaurants.
But service here has been one of a kind.
Manager Leonor was very helpful while I placed my order. Thanks to the cook haven’t had chicken this good sense I left home.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing service,one of the best Pollo Loco’s in San Diego very modern and well cleaned establishment. I love the customer service here!
New to go spot!!
Atmosphere: 5
Food: 5
Service: 5
let me use the restroom without purchasing
Joanna and Azael, as well the cocinero exceeds my expectations. I' ll defeintely return for another great delicious meal. Best regards, J. Jesus.
Atmosphere: 5
Food: 5
Service: 5
The restaurant looks great inside — I really like the remodel. It's clean, modern, and inviting. The food was ok, for the price.
What really bothered me, though, was the service. I was shocked that the cashier didn’t speak English and couldn’t help me at all. In the United States, that’s unacceptable. Customers shouldn’t have to wait or be redirected just to speak English. It left me frustrated and questioning the hiring practices. Are they that desperate for employees?
This is a great place in terms of food and atmosphere, but they seriously need to address the language barrier. Hire English or bilingusl for what ypu pay them. English-speaking service should be standard.
Atmosphere: 5
Food: 5
Service: 1
Placed an order for a Mixed 8 pc meal. When I got home I realized they had given me a leg and thigh meal. Drove back to get the correct order. I requested that the chicken be made well done because the chicken didn’t appear to cooked correctly. I received chicken that wasn’t cooked all the way through, it was pink and bloody. It had been a long time since I had been to this location, I stopped coming here because of this reason. I usually go to the store on Palomar and they never disappoint. Do better, follow through on your customers requests or at least cook the chicken thoroughly for goodness sake it’s CHICKEN not beef!!!
Loading...