This lady in the video. Likes to roll her eyes every time I come in using my EBT card. And giving me attitude. I order the same thing all the time three thighs chicken meal. I'm a paying customer and a regular customer at this location why do I have to be treated this way is it because I'm using EBT? I spoke to the manager but the manager did not do anything about the situation. They just told me that I was no longer welcome at the location. I don't know why. I don't recommend anybody going to this location because all the staff members and employees here are very rude and not welcoming. Especially if you are using EBT.
Atmosphere: 3
Food: 4
Service: 1
Tevita Moce
Very clean restaurant .. (most importantly their restroom was clean when I visited).
Atmosphere: 5
Food: 5
Service: 5
Julio Andrio
This is my third time here and they always treat me well, especially Itzel, who helped me with my order and made sure it was correct. The place was very clean and she was always kind to me. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Jay Wickman
Always good food at most reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Mark McWilliams
Check your order before leaving.
This is the 2nd time I ordered a double chicken grande bowl, and I didn't have any extra chicken.
Food: 5
Service: 2
Vicente Estrella
The food was Great, the staff always says Hello and Welcome as you walk in, what can I say, but a Great place to have lunch. Thanks El Pollo Loco of Sports Arena/Midway
Atmosphere: 5
Food: 5
Service: 5
Manuel Perez
Real bad experience Nobody helps All screens A lot of people
Atmosphere: 1
Food: 1
Service: 1
Nadya raines
I come here pretty often & it’s the best customer service I’ve ever received at any fast food restaurant, and I mean every time! They do not slack. As soon as your foot crosses the doorway they’re yelling welcomes. lol. They’re always in a great mood, super helpful and kind. Oh and the food is great and pretty fast. Always hot too!
For a while, I have gone through the drive thru, but they wear these blue gloves when handling food and the ice and cash.
I got a bug that lasted about a day and was painful.
Yeah, you're not supposed to wear those gloves due to transfer risk.
So, I am using Jack N' the Box now, because I know they don't use those gloves.
You can't wear gloves all day. You have to take them off, then wash your hands, especially if you're handling cash or if you went to the bathroom.
So, I'm going to stay away from here for some time until that behaviour changes.
One of the worst ones.
Especially when comparing friendliness of staff: The men are okay but the women are always difficult here and combative.
I don't enjoy coming here.
Unfortunately, not a lot of healthy choice options out there, so I guess I'll have to suck it up.
They remove the tea before 9pm and the place is messy because they close half of the dining area.
So I just end up eating in my car. 🤷♀️
KNBSD
I just like the freshness of the fast food. When they get it right, they really get it right!
bruce dahle
I'm really pleased with the changes the new manager , Jorge Gonzales, has made at this El Pollo Loco. The customer service and friendliness has much improved with the replacement of some staff. It makes for a much more enjoyable dinning experience.
Yeimmy Gutierrez
It's good 👍
Richard Walsh
Had the double chopped salad with chicken and cilantro lime dressing, it was delicious!
This lady in the video. Likes to roll her eyes every time I come in using my EBT card. And giving me attitude. I order the same thing all the time three thighs chicken meal. I'm a paying customer and a regular customer at this location why do I have to be treated this way is it because I'm using EBT? I spoke to the manager but the manager did not do anything about the situation. They just told me that I was no longer welcome at the location. I don't know why. I don't recommend anybody going to this location because all the staff members and employees here are very rude and not welcoming. Especially if you are using EBT.
Atmosphere: 3
Food: 4
Service: 1
Very clean restaurant .. (most importantly their restroom was clean when I visited).
Atmosphere: 5
Food: 5
Service: 5
This is my third time here and they always treat me well, especially Itzel, who helped me with my order and made sure it was correct. The place was very clean and she was always kind to me. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Always good food at most reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Check your order before leaving.
This is the 2nd time I ordered a double chicken grande bowl, and I didn't have any extra chicken.
Food: 5
Service: 2
The food was Great, the staff always says Hello and Welcome as you walk in, what can I say, but a Great place to have lunch. Thanks El Pollo Loco of Sports Arena/Midway
Atmosphere: 5
Food: 5
Service: 5
Real bad experience
Nobody helps
All screens
A lot of people
Atmosphere: 1
Food: 1
Service: 1
I come here pretty often & it’s the best customer service I’ve ever received at any fast food restaurant, and I mean every time! They do not slack. As soon as your foot crosses the doorway they’re yelling welcomes. lol. They’re always in a great mood, super helpful and kind. Oh and the food is great and pretty fast. Always hot too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Bowl, Chicken Burrito, Half Chicken Meal, Double Chicken Bowl
Awful and place a mess
Atmosphere: 2
Food: 1
Service: 1
Best chicken ever
Restaurantji Recommends
I got sick.
For a while, I have gone through the drive thru, but they wear these blue gloves when handling food and the ice and cash.
I got a bug that lasted about a day and was painful.
Yeah, you're not supposed to wear those gloves due to transfer risk.
So, I am using Jack N' the Box now, because I know they don't use those gloves.
You can't wear gloves all day. You have to take them off, then wash your hands, especially if you're handling cash or if you went to the bathroom.
So, I'm going to stay away from here for some time until that behaviour changes.
One of the worst ones.
Especially when comparing friendliness of staff: The men are okay but the women are always difficult here and combative.
I don't enjoy coming here.
Unfortunately, not a lot of healthy choice options out there, so I guess I'll have to suck it up.
They remove the tea before 9pm and the place is messy because they close half of the dining area.
So I just end up eating in my car. 🤷♀️
I just like the freshness of the fast food. When they get it right, they really get it right!
I'm really pleased with the changes the new manager , Jorge Gonzales, has made at this El Pollo Loco. The customer service and friendliness has much improved with the replacement of some staff. It makes for a much more enjoyable dinning experience.
It's good 👍
Had the double chopped salad with chicken and cilantro lime dressing, it was delicious!
Atmosphere: 4
Food: 4
Service: 4
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