The food was Great, the staff always says Hello and Welcome as you walk in, what can I say, but a Great place to have lunch. Thanks El Pollo Loco of Sports Arena/Midway
Atmosphere: 5
Food: 5
Service: 5
Manuel Perez
Real bad experience Nobody helps All screens A lot of people
Atmosphere: 1
Food: 1
Service: 1
Nadya raines
I come here pretty often & it’s the best customer service I’ve ever received at any fast food restaurant, and I mean every time! They do not slack. As soon as your foot crosses the doorway they’re yelling welcomes. lol. They’re always in a great mood, super helpful and kind. Oh and the food is great and pretty fast. Always hot too!
For a while, I have gone through the drive thru, but they wear these blue gloves when handling food and the ice and cash.
I got a bug that lasted about a day and was painful.
Yeah, you're not supposed to wear those gloves due to transfer risk.
So, I am using Jack N' the Box now, because I know they don't use those gloves.
You can't wear gloves all day. You have to take them off, then wash your hands, especially if you're handling cash or if you went to the bathroom.
So, I'm going to stay away from here for some time until that behaviour changes.
One of the worst ones.
Especially when comparing friendliness of staff: The men are okay but the women are always difficult here and combative.
I don't enjoy coming here.
Unfortunately, not a lot of healthy choice options out there, so I guess I'll have to suck it up.
They remove the tea before 9pm and the place is messy because they close half of the dining area.
So I just end up eating in my car. 🤷♀️
KNBSD
I just like the freshness of the fast food. When they get it right, they really get it right!
bruce dahle
I'm really pleased with the changes the new manager , Jorge Gonzales, has made at this El Pollo Loco. The customer service and friendliness has much improved with the replacement of some staff. It makes for a much more enjoyable dinning experience.
Yeimmy Gutierrez
It's good 👍
Richard Walsh
Had the double chopped salad with chicken and cilantro lime dressing, it was delicious!
One of my first places to eat when I visit California. Disappointed as chicken was bland and dry this time. Like always the staff were delightful though.
From out of town. First time at this place. Went late, only 1 person at counter. Upon entering, was not greeted with a "hello, we will be with you in a moment.' So, we were just standing there waiting for about 10 or so minutes before we were addressed and I didn't like that. Finally, when our order was taken, it was done quickly, so there was that.
Food: 8pc chicken, 2 lg sides and 4-6 tortillas. I added a small coleslaw. Chicken was good, but needed seasonings. We also got rice and mac n cheese. The rice and coleslaw were tasteless and the mac n cheese was OK. Overall, I would not go again if I was in the area. Also, a bit pricey, but it's Cali...
Atmosphere: 3
Food: 2
Service: 3
Jodie Wallgren
I had a street corn chicken salad. It was so yummy, the chicken had great flavor, along with the salsa on the salad
There's not much pollo in their dishes and they got my order wrong. I asked for a chicken cheese guacamole burrito and got the chipotle one. Taste was good so I ate it without complaining, but the burrito itself was more rice and beans with just a sprinkle of chicken and a quarter avocado in one big chunk at the bottom of the burrito. For 13 bucks I would expect the main ingredient to be chicken, but no. Husband got the 4pc chicken with small side dishes. The chicken pieces are very small too. Service was amicable and atmosphere is nice, but I would not recommend.
The food was Great, the staff always says Hello and Welcome as you walk in, what can I say, but a Great place to have lunch. Thanks El Pollo Loco of Sports Arena/Midway
Atmosphere: 5
Food: 5
Service: 5
Real bad experience
Nobody helps
All screens
A lot of people
Atmosphere: 1
Food: 1
Service: 1
I come here pretty often & it’s the best customer service I’ve ever received at any fast food restaurant, and I mean every time! They do not slack. As soon as your foot crosses the doorway they’re yelling welcomes. lol. They’re always in a great mood, super helpful and kind. Oh and the food is great and pretty fast. Always hot too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Bowl, Chicken Burrito, Half Chicken Meal, Double Chicken Bowl
Awful and place a mess
Atmosphere: 2
Food: 1
Service: 1
Best chicken ever
I got sick.
For a while, I have gone through the drive thru, but they wear these blue gloves when handling food and the ice and cash.
I got a bug that lasted about a day and was painful.
Yeah, you're not supposed to wear those gloves due to transfer risk.
So, I am using Jack N' the Box now, because I know they don't use those gloves.
You can't wear gloves all day. You have to take them off, then wash your hands, especially if you're handling cash or if you went to the bathroom.
So, I'm going to stay away from here for some time until that behaviour changes.
One of the worst ones.
Especially when comparing friendliness of staff: The men are okay but the women are always difficult here and combative.
I don't enjoy coming here.
Unfortunately, not a lot of healthy choice options out there, so I guess I'll have to suck it up.
They remove the tea before 9pm and the place is messy because they close half of the dining area.
So I just end up eating in my car. 🤷♀️
I just like the freshness of the fast food. When they get it right, they really get it right!
I'm really pleased with the changes the new manager , Jorge Gonzales, has made at this El Pollo Loco. The customer service and friendliness has much improved with the replacement of some staff. It makes for a much more enjoyable dinning experience.
It's good 👍
Had the double chopped salad with chicken and cilantro lime dressing, it was delicious!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
One of my first places to eat when I visit California. Disappointed as chicken was bland and dry this time. Like always the staff were delightful though.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Half Chicken Meal, 2 Piece Chicken Meal, Pollo Bowl, Soft Taco, Burrito
From out of town. First time at this place. Went late, only 1 person at counter. Upon entering, was not greeted with a "hello, we will be with you in a moment.' So, we were just standing there waiting for about 10 or so minutes before we were addressed and I didn't like that. Finally, when our order was taken, it was done quickly, so there was that.
Food: 8pc chicken, 2 lg sides and 4-6 tortillas. I added a small coleslaw. Chicken was good, but needed seasonings. We also got rice and mac n cheese. The rice and coleslaw were tasteless and the mac n cheese was OK. Overall, I would not go again if I was in the area.
Also, a bit pricey, but it's Cali...
Atmosphere: 3
Food: 2
Service: 3
I had a street corn chicken salad. It was so yummy, the chicken had great flavor, along with the salsa on the salad
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Double Chicken Salad, Chicken Avocado Burrito, Avocado Salsa Hot, Chicken Burrito
Good chicken good drinks good customer service!
Atmosphere: 5
Food: 5
Service: 5
There's not much pollo in their dishes and they got my order wrong. I asked for a chicken cheese guacamole burrito and got the chipotle one. Taste was good so I ate it without complaining, but the burrito itself was more rice and beans with just a sprinkle of chicken and a quarter avocado in one big chunk at the bottom of the burrito. For 13 bucks I would expect the main ingredient to be chicken, but no.
Husband got the 4pc chicken with small side dishes. The chicken pieces are very small too.
Service was amicable and atmosphere is nice, but I would not recommend.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Half Chicken Meal, Burrito
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