Worse experience ever Shrimp was undercooked Went back to get food remade and it taste soapy shrimp is burnt Place was extremely smokey
Joy De Lara
This location at Carmel Mtn has always been so clean and orderly. Most of the time we visit this location has been great customer service experience but not this time. Gladys was the cashier. We got there pretty early so I cannot say she’s been working when she assisted us. We felt so rushed when there’s no one behind us. She made us feel like we are inconveniencing her. Other than that we love the food and other staff’s attitude.
Atmosphere: 5
Food: 5
Service: 1
Dalia Lara
Drove through last night after intense tennis only to get home with a chicken avocado burrito missing rice and beans inside of it. I know this is a chain but now I guess I have to check my burritos before I drive off. Very disappointing and I needed the carbs from the rice after tennis which is why I went there.
alyssa m
great and fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostada Salad
Eddie S
One Lady in Counter not respect with
Atmosphere: 3
Food: 3
Service: 1
David Straight
Good chicken
Atmosphere: 3
Food: 5
Service: 5
Maria T Ledesma
The food was not fresh tasted old.
Food: 1
Robert Prodigalidad
Kudos to the staff and thanks to the manager for special treatment ? ?
I need to update my review of Pollo Loco. Previously, I was very dissatisfied with the dark meat chicken that they used in all of their pollo bowls, so I left a negative review.I was informed that I could order the bowls with all white meat chicken for an additional dollar. My family ordered our bowls this way, and we loved them!I apologize for my previous review - we love Pollo Loco again!
Food: 5
Service: 5
Salomon Facundo
I came here again because I'm a crazy chicken customer and I ordered a salad with some chips, but when we were eating the chips we were already halfway through and my hair grew so long that it made me very disgusted ?
I love the new double chicken bowls. So much chicken in there.
isabel levitt
They close at 10 not 11 as advertised
David Ellison
Tried new Fit chicken bowl that replaces bean and rice with salad. Very good and probably healthier but I'll probably go with beans next time. Food was ready quickly and was a good sized portion.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Avocado Burrito
Da P
I don’t like to give bad reviews but I have to be honest and I am sad doing this. I love El Pollo Loco but this incident made me not to come back on this location. Rude and bad customer service. The orders I made online are incomplete. 1/28/24 Didn’t even apologize for order not ready yet.
Atmosphere: 1
Food: 2
Service: 1
Brenda P
I don’t like to give bad reviews but I have to be honest and I am sad doing this. I love El Pollo Loco but this incident made me not to come back on this location. Rude and bad customer service. The orders I made online are incomplete. 1/28/24 Didn’t even apologize for order not ready yet.
Worse experience ever
Shrimp was undercooked
Went back to get food remade and it taste soapy shrimp is burnt
Place was extremely smokey
This location at Carmel Mtn has always been so clean and orderly. Most of the time we visit this location has been great customer service experience but not this time. Gladys was the cashier. We got there pretty early so I cannot say she’s been working when she assisted us. We felt so rushed when there’s no one behind us. She made us feel like we are inconveniencing her. Other than that we love the food and other staff’s attitude.
Atmosphere: 5
Food: 5
Service: 1
Drove through last night after intense tennis only to get home with a chicken avocado burrito missing rice and beans inside of it. I know this is a chain but now I guess I have to check my burritos before I drive off. Very disappointing and I needed the carbs from the rice after tennis which is why I went there.
great and fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostada Salad
One Lady in Counter not respect with
Atmosphere: 3
Food: 3
Service: 1
Good chicken
Atmosphere: 3
Food: 5
Service: 5
The food was not fresh tasted old.
Food: 1
Kudos to the staff and thanks to the manager for special treatment ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Grilled Chicken, Taco Complete Family Combo, 2 Chicken Bowl
I need to update my review of Pollo Loco. Previously, I was very dissatisfied with the dark meat chicken that they used in all of their pollo bowls, so I left a negative review.I was informed that I could order the bowls with all white meat chicken for an additional dollar. My family ordered our bowls this way, and we loved them!I apologize for my previous review - we love Pollo Loco again!
Food: 5
Service: 5
I came here again because I'm a crazy chicken customer and I ordered a salad with some chips, but when we were eating the chips we were already halfway through and my hair grew so long that it made me very disgusted ?
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
I love the new double chicken bowls. So much chicken in there.
They close at 10 not 11 as advertised
Tried new Fit chicken bowl that replaces bean and rice with salad. Very good and probably healthier but I'll probably go with beans next time. Food was ready quickly and was a good sized portion.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Avocado Burrito
I don’t like to give bad reviews but I have to be honest and I am sad doing this. I love El Pollo Loco but this incident made me not to come back on this location. Rude and bad customer service. The orders I made online are incomplete. 1/28/24 Didn’t even apologize for order not ready yet.
Atmosphere: 1
Food: 2
Service: 1
I don’t like to give bad reviews but I have to be honest and I am sad doing this. I love El Pollo Loco but this incident made me not to come back on this location. Rude and bad customer service. The orders I made online are incomplete. 1/28/24 Didn’t even apologize for order not ready yet.
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