Made a mobile order got it home and it all went down hill from there! Chicken looked animic, hardly a spec of good char anywhere. Spiced strangely. The taste was off, salty and bitter! The one piece of crispy skin i did kind of find tasted spoiled, as did their fresh salsa. The chicken was also extremely greasy! The drink that came with my combo was flat and just sugar flavored water with dr pepper flavoring. The whole thing went into the trash! I will never visit this store again! I have been there only a couple of times through out the years and this store seems to always be slightly off. Today broke the camel's back! It was disgusting! Good bye el pollo loco in mission valley!! Might i add, the receipt requested a survey. The survey i.d. # was not on the receipt, so i couldnt do it online. I called in and the phone tree didnt work & i couldnt get past 'press "1" for English.' Maybe all EPLs are going down hill.
Atmosphere: 2
Food: 1
Service: 4
Mayra Ruiz
Service was fast and easy Grasias I ordered a quesadilla chicken avocado it was good all the workers were very nice felt welcomed will definitely come again ?
Atmosphere: 5
Food: 5
Service: 5
Robert Howarth
As someone who has been one of El Pollo Locos most loyal customers I’ve been going to El Pollo Loco since 1990 averaging at least 100 to 150 visits a year I must say this restaurant is by far the worst experience I’ve ever had at a El Pollo Loco. You literally have to beg to get a napkin at this restaurant. They close the drink taps with no access to the public and block the view of the actual food preparation so they can reduce the amount of chicken they put on their salads and other items.
When I asked for some pepper condiments, they asked how many do you want one or two? The employees at this location have obviously been trained to essentially strangle every single thing out of this restaurant.
All I can say to the management and ownership of this particular location is you need to change your business model or you will ultimately fail.
I will never go back to this location. an absolutely horrible customer experience.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Korn
We went for lunch and it was busy. We waited before someone acknowledged us and when she did, she said the chicken wasn’t ready. We placed our order and waited. We wanted to sit outside because we had the dog. There were no umbrellas and no shade! We waited about 1/2 hour for our food. It was not a pleasant experience.
Parking: Right next to In and Out so parking was busy
Atmosphere: 3
Food: 4
Service: 4
Cam Hill
Always fresh, always delicious and worth the price.
Atmosphere: 5
Food: 5
Service: 5
José Ps
The chicken was too dry, the place had a bad smell, the bathrooms were completely dirty.
Atmosphere: 1
Food: 1
Service: 4
Joe Berge
Ordered a family meal on the El Pollo App. Used a discount on the app. Order was ready to go when I arrived. They reviewed my order with me and threw in an extra gravy for the mashed potatoes.
Parking: Free parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pinto Beans, Black Beans, Churro
Michael Spellman
This El Pollo Loco gives the chain a bad name. I am always telling people El Pollo Loco has some good burritos. I also love their Double Chicken Bowl and the Avocado Salsa is fire. Unfortunately, at this location the Double Chicken bowl comes with about a pint of bean water. And if you spring for the combo you get a side of stale chips and maybe a couple of avocado salsa containers that are about 1/3 full. Better upsize that drink too cause no free refills! I've also come in shortly after 8pm to be told I can't dine in, even though they are supposedly open until 9pm.
This location makes me feel like it's still 2021 and we're in the midst of the pandemic.
I would not write off El Pollo Loco because they have good food, and some nice locations. This location however, is just not inviting whatsoever.
Atmosphere: 1
Food: 3
Service: 2
mo ochoa
Beans were not fresh seems like they have been out for a long time chicken small and hard flower tortillas very hard not soft. Worst pollo loco.
Atmosphere: 2
Food: 1
Service: 4
JasMiller_ Funpage
Great food! Feed the flame ?!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Original Pollo Bowl, 10 Piece Fire Grilled Chicken with Beans and Salad, Double Chicken Tostada Salad
Recommended dishes: Chicken Teriyaki, 10 Piece Fire Grilled Chicken with Beans and Salad
francisco villa
Closes at 9pm and the grille is getting cleaned out at 8:30
Service: 1
Aldo Hernandez
Great service! Clean and friendly location!
Atmosphere: 5
Food: 5
Service: 5
Павел П
It’s terrible when you ask where the toilet is, they tell you you haven’t ordered food yet, and in general what kind of service is this and a place where in order to go to the toilet you need to do something, this is basic hygiene. I don’t recommend such an establishment, because if a person can’t go to the toilet, it’s not clear what else they can do...
Made a mobile order got it home and it all went down hill from there! Chicken looked animic, hardly a spec of good char anywhere. Spiced strangely. The taste was off, salty and bitter! The one piece of crispy skin i did kind of find tasted spoiled, as did their fresh salsa. The chicken was also extremely greasy! The drink that came with my combo was flat and just sugar flavored water with dr pepper flavoring. The whole thing went into the trash! I will never visit this store again! I have been there only a couple of times through out the years and this store seems to always be slightly off. Today broke the camel's back! It was disgusting! Good bye el pollo loco in mission valley!! Might i add, the receipt requested a survey. The survey i.d. # was not on the receipt, so i couldnt do it online. I called in and the phone tree didnt work & i couldnt get past 'press "1" for English.' Maybe all EPLs are going down hill.
Atmosphere: 2
Food: 1
Service: 4
Service was fast and easy Grasias I ordered a quesadilla chicken avocado it was good all the workers were very nice felt welcomed will definitely come again ?
Atmosphere: 5
Food: 5
Service: 5
As someone who has been one of El Pollo Locos most loyal customers I’ve been going to El Pollo Loco since 1990 averaging at least 100 to 150 visits a year I must say this restaurant is by far the worst experience I’ve ever had at a El Pollo Loco. You literally have to beg to get a napkin at this restaurant. They close the drink taps with no access to the public and block the view of the actual food preparation so they can reduce the amount of chicken they put on their salads and other items.
When I asked for some pepper condiments, they asked how many do you want one or two? The employees at this location have obviously been trained to essentially strangle every single thing out of this restaurant.
All I can say to the management and ownership of this particular location is you need to change your business model or you will ultimately fail.
I will never go back to this location. an absolutely horrible customer experience.
Atmosphere: 1
Food: 1
Service: 1
We went for lunch and it was busy. We waited before someone acknowledged us and when she did, she said the chicken wasn’t ready. We placed our order and waited. We wanted to sit outside because we had the dog. There were no umbrellas and no shade! We waited about 1/2 hour for our food. It was not a pleasant experience.
Parking: Right next to In and Out so parking was busy
Atmosphere: 3
Food: 4
Service: 4
Always fresh, always delicious and worth the price.
Atmosphere: 5
Food: 5
Service: 5
The chicken was too dry, the place had a bad smell, the bathrooms were completely dirty.
Atmosphere: 1
Food: 1
Service: 4
Ordered a family meal on the El Pollo App. Used a discount on the app. Order was ready to go when I arrived. They reviewed my order with me and threw in an extra gravy for the mashed potatoes.
Parking: Free parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pinto Beans, Black Beans, Churro
This El Pollo Loco gives the chain a bad name. I am always telling people El Pollo Loco has some good burritos. I also love their Double Chicken Bowl and the Avocado Salsa is fire. Unfortunately, at this location the Double Chicken bowl comes with about a pint of bean water. And if you spring for the combo you get a side of stale chips and maybe a couple of avocado salsa containers that are about 1/3 full. Better upsize that drink too cause no free refills! I've also come in shortly after 8pm to be told I can't dine in, even though they are supposedly open until 9pm.
This location makes me feel like it's still 2021 and we're in the midst of the pandemic.
I would not write off El Pollo Loco because they have good food, and some nice locations. This location however, is just not inviting whatsoever.
Atmosphere: 1
Food: 3
Service: 2
Beans were not fresh seems like they have been out for a long time chicken small and hard flower tortillas very hard not soft. Worst pollo loco.
Atmosphere: 2
Food: 1
Service: 4
Great food! Feed the flame ?!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Original Pollo Bowl, 10 Piece Fire Grilled Chicken with Beans and Salad, Double Chicken Tostada Salad
Restaurantji Recommends
Great food! Feed the flame 🔥!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki, 10 Piece Fire Grilled Chicken with Beans and Salad
Closes at 9pm and the grille is getting cleaned out at 8:30
Service: 1
Great service! Clean and friendly location!
Atmosphere: 5
Food: 5
Service: 5
It’s terrible when you ask where the toilet is, they tell you you haven’t ordered food yet, and in general what kind of service is this and a place where in order to go to the toilet you need to do something, this is basic hygiene. I don’t recommend such an establishment, because if a person can’t go to the toilet, it’s not clear what else they can do...
Service: 1
I wish the tables were cleaner and not so
Atmosphere: 3
Food: 5
Service: 4
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