The price has gone up and the food size has gone down
Atmosphere: 5
Food: 3
Service: 5
Lluvia Ruiz
The ladies at the front were super nice and help me right away.
Atmosphere: 5
Food: 5
Service: 5
Carl Jetson
I recently visited this El Pollo Loco location and had a wonderful experience. The food was fresh, flavorful, and perfectly prepared and delivered. The atmosphere felt bright and welcoming, highly thanks to Lucy. Her friendly attitude made my visit quick and easy, which I really appreciated since I was in a rush. It’s also clear that the restaurant takes cleanliness seriously. The tables, chairs, and restrooms were all well-maintained and spotless. I definitely recommend checking out this location!
Atmosphere: 5
Food: 5
Service: 5
Alfonso Juarez
We visited Pollo Loco near Camino De La Reina again. The last time we ordered the 16 piece family meal we asked for thighs and drumsticks and received backs and wings. We complained to customer service and were given a $25 reward to use in our next visit. We went to order again about three weeks later and tried to use a coupon and the reward and were told we could not use both. I tried to explain to the manager that I was told I could use the reward with any offer. The manager insisted that I had to make a choice and so I was forced to use the coupon. I ordered the chicken with 2 sides of Mac and cheese and corn. When I got home I saw that the sides were mash potatoes and corn. Disappointed! Another thing is that parking is very scarce and I had to walk quite a distance to get to the Pollo Loco.
Atmosphere: 4
Food: 4
Service: 4
Lorena Hernandez
Pollo loco is the most delicious chicken 🐔
Samantha B
Went through the drive thru and after getting my bag I was going to check it to see if I got everything and the drive thru attendee(quy hong H) asked if there was a problem and I said no im just going to check my bag and he told me to pull out and do it so he could help the next person. I barely had it in my hands and was about to open it. If i had been missing anything or they had got my special order wrong he would have me go all around the building and come back through. It was very rude and I won't be coming back. My food was cold too. The frys were saggy too. Very disappointed. And I spent $15 dollars for that.
Atmosphere: 1
Food: 1
Service: 1
Eddie Campain
No salsa bar and drink dispenser has to be done by employees.
Atmosphere: 4
Food: 3
Service: 5
Benito
El Pollo Loco always great andthis place serves consistent high-quality food with a smile and great service
Atmosphere: 5
Food: 5
Service: 5
Erik Cotton
Great food as always
Atmosphere: 5
Food: 5
Service: 5
Leslie Parada
Kudos to the manager and especially the cook (Jonathan) because he really knows how to get the chicken right- always juicy and never over cooked- years ago I stopped coming to this location but for the past year I could definitely tell the difference with the service and the way the chicken was grilled , I love Pollo Loco and have it like twice a week-Yummy, delicious, clean and decent prices -
So sad, after years of me and my boyfriend consistently loving and buying your delicious bowls 2-5 days a week you first got super cheap and changed your white meat to dark meat or a mix, with mostly dark meat on our bowls. But, you had a chicken breast substitution upgrade, fine. Now, you have done away with chicken breast upgrade. You have lost my business forever!!!!!
Food: 1
Service: 5
Robert Reyes
Food was great. I confused the lady taking the order by not reading the description of the item verbatim as it was displayed. She seemed rushed but still helped correct my order.
Atmosphere: 4
Food: 5
Service: 3
kacey willers
Ordered the street corn chicken bowl and it was drenched in bean sauce which made it a soup. There were no pieces of chicken, it was all shredded. Not close to as pictured or what I have received from other locations. Tasted off too.
Atmosphere: 5
Food: 1
Service: 3
Josue De La Sancha
I asked for all legs on my meal. It turned out that today i couldn’t, not sure why not today. Both team members were not wearing a name tag to mention both of them for making this a 1 star.
Atmosphere: 1
Food: 2
Service: 1
C'est Moi
Made a mobile order got it home and it all went down hill from there! Chicken looked animic, hardly a spec of good char anywhere. Spiced strangely. The taste was off, salty and bitter! The one piece of crispy skin i did kind of find tasted spoiled, as did their fresh salsa. The chicken was also extremely greasy! The drink that came with my combo was flat and just sugar flavored water with dr pepper flavoring. The whole thing went into the trash! I will never visit this store again! I have been there only a couple of times through out the years and this store seems to always be slightly off. Today broke the camel's back! It was disgusting! Good bye el pollo loco in mission valley!! Might i add, the receipt requested a survey. The survey i.d. # was not on the receipt, so i couldnt do it online. I called in and the phone tree didnt work & i couldnt get past 'press "1" for English.' Maybe all EPLs are going down hill.
The price has gone up and the food size has gone down
Atmosphere: 5
Food: 3
Service: 5
The ladies at the front were super nice and help me right away.
Atmosphere: 5
Food: 5
Service: 5
I recently visited this El Pollo Loco location and had a wonderful experience. The food was fresh, flavorful, and perfectly prepared and delivered. The atmosphere felt bright and welcoming, highly thanks to Lucy. Her friendly attitude made my visit quick and easy, which I really appreciated since I was in a rush. It’s also clear that the restaurant takes cleanliness seriously. The tables, chairs, and restrooms were all well-maintained and spotless. I definitely recommend checking out this location!
Atmosphere: 5
Food: 5
Service: 5
We visited Pollo Loco near Camino De La Reina again. The last time we ordered the 16 piece family meal we asked for thighs and drumsticks and received backs and wings. We complained to customer service and were given a $25 reward to use in our next visit. We went to order again about three weeks later and tried to use a coupon and the reward and were told we could not use both. I tried to explain to the manager that I was told I could use the reward with any offer. The manager insisted that I had to make a choice and so I was forced to use the coupon. I ordered the chicken with 2 sides of Mac and cheese and corn. When I got home I saw that the sides were mash potatoes and corn. Disappointed! Another thing is that parking is very scarce and I had to walk quite a distance to get to the Pollo Loco.
Atmosphere: 4
Food: 4
Service: 4
Pollo loco is the most delicious chicken 🐔
Went through the drive thru and after getting my bag I was going to check it to see if I got everything and the drive thru attendee(quy hong H) asked if there was a problem and I said no im just going to check my bag and he told me to pull out and do it so he could help the next person. I barely had it in my hands and was about to open it. If i had been missing anything or they had got my special order wrong he would have me go all around the building and come back through. It was very rude and I won't be coming back. My food was cold too. The frys were saggy too. Very disappointed. And I spent $15 dollars for that.
Atmosphere: 1
Food: 1
Service: 1
No salsa bar and drink dispenser has to be done by employees.
Atmosphere: 4
Food: 3
Service: 5
El Pollo Loco always great andthis place serves consistent high-quality food with a smile and great service
Atmosphere: 5
Food: 5
Service: 5
Great food as always
Atmosphere: 5
Food: 5
Service: 5
Kudos to the manager and especially the cook (Jonathan) because he really knows how to get the chicken right- always juicy and never over cooked- years ago I stopped coming to this location but for the past year I could definitely tell the difference with the service and the way the chicken was grilled , I love Pollo Loco and have it like twice a week-Yummy, delicious, clean and decent prices -
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So sad, after years of me and my boyfriend consistently loving and buying your delicious bowls 2-5 days a week you first got super cheap and changed your white meat to dark meat or a mix, with mostly dark meat on our bowls. But, you had a chicken breast substitution upgrade, fine. Now, you have done away with chicken breast upgrade. You have lost my business forever!!!!!
Food: 1
Service: 5
Food was great.
I confused the lady taking the order by not reading the description of the item verbatim as it was displayed. She seemed rushed but still helped correct my order.
Atmosphere: 4
Food: 5
Service: 3
Ordered the street corn chicken bowl and it was drenched in bean sauce which made it a soup. There were no pieces of chicken, it was all shredded. Not close to as pictured or what I have received from other locations. Tasted off too.
Atmosphere: 5
Food: 1
Service: 3
I asked for all legs on my meal. It turned out that today i couldn’t, not sure why not today. Both team members were not wearing a name tag to mention both of them for making this a 1 star.
Atmosphere: 1
Food: 2
Service: 1
Made a mobile order got it home and it all went down hill from there! Chicken looked animic, hardly a spec of good char anywhere. Spiced strangely. The taste was off, salty and bitter! The one piece of crispy skin i did kind of find tasted spoiled, as did their fresh salsa. The chicken was also extremely greasy! The drink that came with my combo was flat and just sugar flavored water with dr pepper flavoring. The whole thing went into the trash! I will never visit this store again! I have been there only a couple of times through out the years and this store seems to always be slightly off. Today broke the camel's back! It was disgusting! Good bye el pollo loco in mission valley!! Might i add, the receipt requested a survey. The survey i.d. # was not on the receipt, so i couldnt do it online. I called in and the phone tree didnt work & i couldnt get past 'press "1" for English.' Maybe all EPLs are going down hill.
Atmosphere: 2
Food: 1
Service: 4
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