El Portal Fresh Mexican Grill

Free reasons why I've been eating here for the last 8 years:

1). This eaterie consistently has carne asada that is moist, seasoned and not chewey.
2). Grilled chicken enchiladas
3). A side bag of fresh and crisp tortilla chips is served with each order, not just a meal

I ate the food too fast to take a picture, :(

Food: 5

Service: 5

Good food I enjoyed it but sometimes it's pretty eh

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Potato Tacos

Walked in on Sunday 08/25/24 the at 7:30pm
The cashier told me and my family that we can only order to go and there was only one table out side therefore no where to sit because there were customers there which they said he said the same thing to them. It’s obviously they were more in hurry to close the restaurant than receive business. We felt uncomfortable so we left.
The crazy thing is it’s been years since I’ve given this place another try and the one time I do this happens.

This establishment appears to be void of any patrons throughout the day, there’s barely any seating inside, and conditions aren’t the cleanest. A veggie burrito with a small fountain soda to-go runs will cost you $15. Sadly, there are simply too many better shops in the area for anyone to settle for El Portal.

Atmosphere: 2

Food: 3

Service: 4

very greasy bean and cheese burrito stale chips and very tap water

Food: 4

Service: 4

I completely understand why this restaurant is empty. THE FOOD SUCKS. The least you can do is check the quality of your proteins. Rancid carne asada? Shrimp that is fishier than the ocean? Save your money and time and find a new spot.

This used to be a good restaurant that we've been patronizing for years. Now the food is so inconsistent that we will not go any longer. Ordering a Machaca burrito will get you either all egg and no meat or mostly meat but not a blend of both or much in the way of cheese, peppers or anything else. Huevos Rancheros is a scant resemblance of what it used to be. The eggs are hard instead of over easy and the smallest eggs you've ever seen. They no longer have a salsa bar even though Covid has been a past memory for quite some time. If you want more than two salsa containers, they begrudgingly provide it making you feel as though you're not entitled. Prices are much higher and I don't mind paying a higher price but the quality needs to be equal to the price. If this restaurant wants to survive the post Covid era they need to get back to the value and service that they once had.

Atmosphere: 2

Food: 2

Service: 2

I used to come here a lot, but then my orders kept getting messed up. After a few years. My friend and I in order super nachos, a salad, and a fish burrito. They didn’t give us a chip so we had to ask for them even though they come with the meal, the super nachos that my friend bought were but she ate them anyway.The biggest problem was the fish burrito as it was not only cold, but the fish was dark and old when we called, everyone pretended not to speak English, and then we came in they practically threw the receipt back. My mom said they wouldn’t replace it. They wouldn’t give us the money back and would only thing replace was the fish burrito . They had a massive attitude, a very bad attitude and this is the last time we’re coming. I told him that I was going to give them a bad review.

Atmosphere: 3

Food: 1

Service: 1

Sweet corn cake is amazing! There was confusion about being charged, and my cheese wasn't melted in my enchiladas but tasty

Atmosphere: 4

Food: 4

Service: 4

This place has legit the best Cali burrito that I've had. Tacos are amazing too. The employees are friendly and the service is fast. It surprises me that there aren't more customers when I go there cuz it's good quality stuff although the inside isn't that great. It's an awesome place for take out or a quick

Atmosphere: 2

Food: 5

Service: 5

Well, the place was freezing! Probably the coldest indoor place I have ever eaten. Absolutely NO heat and in the winter!My “fish” taco had a rubbery piece of fish that was flat, the size of a graham cracker, no kidding! I asked for a side of beans to compensate for the lack of fish in the taco. The employee seemed surprised but complied with my request. I didn’t even finish the taco. Then an employee came out in the dining area to eat on his break and was listening to something on his phone so loudly that we had to ask him to turn it down.I would give an overall ZERO if possible.

Atmosphere: 1

Food: 1

Service: 3

The corn tastes like CORNBREAD ?????. The service was great ✊???.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Carne Asada Plate

Asked for a classico burrito with light beans and rice and more carne asada if possible. Got a burrito with very little carne asada and lots of rice and beans. I asked if they could redo it as I really didn't want a rice and bean burrito, and I will pay the difference of the carne asada burrito which was like $2 and they said I had to pay $12 more for a brand new burrito and they wouldn't redo my burrito. I've never ever had such poor customer service. Never going back here.

Atmosphere: 1

Food: 1

Service: 1

The service is great ✊? the food is dope especially that CORN it tastes like CORNBREAD ?????.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Carne Asada Plate

Good price, good food, great salsa, friendly

Atmosphere: 5

Food: 5

Service: 5