The cashier was rude that took so long for an order and our food was cold and mixed up the wrong milkshake
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries
Jonathan “SDSISCO” Figueroa
This place needs help ASAP!A story about a cashier.Absolute worst customer service ever!Went through their drive tonight greeted with "Can I take your order" I say Yes Hi can I get a #1 medium with onion rings and a diet coke, please. Then I hear "What else! I say 2 chicken sandwiches with Swiss cheese and tomato, please. Again what else? I say that's it. I hear a pull to the window. Mind you I almost forgot I sat a the speaker for a good 3 minutes before anyone greeted me. So I pull up to the window to wait another good minute before anyone takes my money. When the window opens all I hear is $18.60 I hand over $20.00 she gives me my change and says any condiments I say can I just get some ranch, please. She throws some ranch in the bag says here you go and slams the window. OK. So I pull off. When I got home I realized they didn't add the tomatoes to my chicken sandwiches. I was upset after that disrespectful encounter. So I decided to head back and get them swapped. I pull up to the speaker window and again no greeting for like a minute and again "Can I take your order " I start to explain, hi I was just here and ordered 2 chicken sandwiches when she cuts me off and says pull up to the window. That's when I decided to just get my money back. So I get to the window and here goes the Jeopardy music again meanwhile I'm looking at the recipe and find out her name is Karla. The window opens and she says so what happened? I said are you Karla she said yes, I say ok I was just here and ordered the 2 chicken sandwiches with Swiss cheese and tomato, but forgot the tomatoes. She said ok give me the chicken sandwiches and that's when I cut her off and said no I'm giving you everything back and I want my money back she said but! Ok and proceeds to start the return on the register. She pulls the money out and says HERE YOU GO! With no recipe I said can I have a recipe for the return pls she said no there's no recipe for that I say noo I think you have to give me a recipe, I might be wrong but I did think that. She says I can give this recipe the original recipe of the order. I say ok, and leave. Not one time did I get a greet hello, a Hi, an I'm sorry. Nothing just absolute power over me. What ever happened to the customer is always right, to the " Hi! Welcome Jack in The Box, Can I take Your order? And thank you have a good night something! I get that this place has sales and for the most part, it's pretty busy but you should still at least act like you like your job little by little you do this to enough people and it can hurt any restaurant. It's sad unbelievable and unfortunate at the same time this place is right down the block from my house.So yes this place needs help! ASAP!! Or at least KARLA does.
Atmosphere: 1
Food: 3
Service: 1
Franzelle Cetto Valenzuela
You can meet all kinds of people inside the restaurant. They could improve the service at the counter and the cleanliness in the bathrooms.
Atmosphere: 3
Food: 5
Service: 4
LUIS AVALOS
The portions are very small, I was not full with what I bought
Atmosphere: 4
Food: 4
Service: 4
Anone Rusiness
its a good place to eat & chill the bathrooms are usually well tended though you do get customers that are absolute SLOBS but thats not the worker's fault. Overall I recommendVegetarian options: Great salads but ordering Julian Chicken is not emphasized to avoid the $2 extra chargeParking: Safe & plenty of spaces
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco, Chicken Sandwich
Roger C
This is the worst Jack in the Box I've ever visited longest line to order food I've ever had to wait in one guy working register UNBELIEVABLE! Waited Long time for my food 15 minutes and then saw my food getting cold! on holding station ask the cashier hello my food ready and he gave me bad attitude HORRIBLE MANAGEMENT TERRIBLE SERVICE NEVER COMING BACK THERE AGAIN I'D RATHER BE HUNGRY THEN GO THERE WORST STORE IN SAN DIEGO COUNTY
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Supreme Croissant
Alicia Mendoza
Good morning..the attention of the cashier who neither introduced himself nor good morning says a robust dark-skinned Latin Mr. is very rude, the truth is a bad experience and the manager with a very curt attitude I am indifferent, the truth is that they do not know the meaning of customer service, the restaurant, not to mention, very neglected ??
Atmosphere: 2
Food: 4
Service: 2
Edgar Moreno
Very dirty from the entrance with the smell of urine, the bathrooms just as dirty, and inside on the tables the same.
Atmosphere: 1
Food: 3
Service: 2
Elizabeth Sanchez
Fast and fresh and hot food never had a problem with my ordersParking: It's in a shopping center so there's pleanty of parkingKid-friendliness: Very kids friendlyWheelchair accessibility: 4 parking spaces
The food is as warm as if it had just been made, the parking lot is spacious, and the service is very friendly. I think I will visit this place a lot now.Parking: Plenty of parking spaces around the store
Atmosphere: 5
Food: 5
Service: 5
Ramona Jimenez
They gave me very cold food, I tried a potato and it was cold but I was late and I went to pick up the girl and they told me that they can't do anything and I left because I was waiting for a long time and they didn't pay attention to me
Camel Camello
I bought food here for some
Atmosphere: 4
Food: 4
Service: 4
Darkbone
Fast drive thru, gets pretty packed at random times throughout the day, but the quality and speed has always been thereParking: No problems getting parkingWheelchair accessibility: Easy to get into
02/26/23 @3:33 am. We were waiting for the drive thru for about 15 min for someone to assist us. We even went to the window to see if there was anyone to give out the order. Come to find out that there was no one inside, not in the cashier, in that kitchen or cleaning tables. It was like they all decided to sleep or not work. If the establishment is supposed to be 24/7 first you need to have employees that actually are there to work.
Helpful friendly staff
Atmosphere: 5
Food: 5
Service: 5
The cashier was rude that took so long for an order and our food was cold and mixed up the wrong milkshake
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries
This place needs help ASAP!A story about a cashier.Absolute worst customer service ever!Went through their drive tonight greeted with "Can I take your order" I say Yes Hi can I get a #1 medium with onion rings and a diet coke, please. Then I hear "What else! I say 2 chicken sandwiches with Swiss cheese and tomato, please. Again what else? I say that's it. I hear a pull to the window. Mind you I almost forgot I sat a the speaker for a good 3 minutes before anyone greeted me. So I pull up to the window to wait another good minute before anyone takes my money. When the window opens all I hear is $18.60 I hand over $20.00 she gives me my change and says any condiments I say can I just get some ranch, please. She throws some ranch in the bag says here you go and slams the window. OK. So I pull off. When I got home I realized they didn't add the tomatoes to my chicken sandwiches. I was upset after that disrespectful encounter. So I decided to head back and get them swapped. I pull up to the speaker window and again no greeting for like a minute and again "Can I take your order " I start to explain, hi I was just here and ordered 2 chicken sandwiches when she cuts me off and says pull up to the window. That's when I decided to just get my money back. So I get to the window and here goes the Jeopardy music again meanwhile I'm looking at the recipe and find out her name is Karla. The window opens and she says so what happened? I said are you Karla she said yes, I say ok I was just here and ordered the 2 chicken sandwiches with Swiss cheese and tomato, but forgot the tomatoes. She said ok give me the chicken sandwiches and that's when I cut her off and said no I'm giving you everything back and I want my money back she said but! Ok and proceeds to start the return on the register. She pulls the money out and says HERE YOU GO! With no recipe I said can I have a recipe for the return pls she said no there's no recipe for that I say noo I think you have to give me a recipe, I might be wrong but I did think that. She says I can give this recipe the original recipe of the order. I say ok, and leave. Not one time did I get a greet hello, a Hi, an I'm sorry. Nothing just absolute power over me. What ever happened to the customer is always right, to the " Hi! Welcome Jack in The Box, Can I take Your order? And thank you have a good night something! I get that this place has sales and for the most part, it's pretty busy but you should still at least act like you like your job little by little you do this to enough people and it can hurt any restaurant. It's sad unbelievable and unfortunate at the same time this place is right down the block from my house.So yes this place needs help! ASAP!! Or at least KARLA does.
Atmosphere: 1
Food: 3
Service: 1
You can meet all kinds of people inside the restaurant. They could improve the service at the counter and the cleanliness in the bathrooms.
Atmosphere: 3
Food: 5
Service: 4
The portions are very small, I was not full with what I bought
Atmosphere: 4
Food: 4
Service: 4
its a good place to eat & chill the bathrooms are usually well tended though you do get customers that are absolute SLOBS but thats not the worker's fault. Overall I recommendVegetarian options: Great salads but ordering Julian Chicken is not emphasized to avoid the $2 extra chargeParking: Safe & plenty of spaces
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco, Chicken Sandwich
This is the worst Jack in the Box I've ever visited longest line to order food I've ever had to wait in one guy working register UNBELIEVABLE! Waited Long time for my food 15 minutes and then saw my food getting cold! on holding station ask the cashier hello my food ready and he gave me bad attitude HORRIBLE MANAGEMENT TERRIBLE SERVICE NEVER COMING BACK THERE AGAIN I'D RATHER BE HUNGRY THEN GO THERE WORST STORE IN SAN DIEGO COUNTY
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Supreme Croissant
Good morning..the attention of the cashier who neither introduced himself nor good morning says a robust dark-skinned Latin Mr. is very rude, the truth is a bad experience and the manager with a very curt attitude I am indifferent, the truth is that they do not know the meaning of customer service, the restaurant, not to mention, very neglected ??
Atmosphere: 2
Food: 4
Service: 2
Very dirty from the entrance with the smell of urine, the bathrooms just as dirty, and inside on the tables the same.
Atmosphere: 1
Food: 3
Service: 2
Fast and fresh and hot food never had a problem with my ordersParking: It's in a shopping center so there's pleanty of parkingKid-friendliness: Very kids friendlyWheelchair accessibility: 4 parking spaces
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jack's Spicy Chicken, Fries, Seasoned Curly Fries, Curly Fries, Bacon Double Sourdough Patty Melt, Burger, Taco, Chicken Sandwich
Restaurantji Recommends
The food is as warm as if it had just been made, the parking lot is spacious, and the service is very friendly. I think I will visit this place a lot now.Parking: Plenty of parking spaces around the store
Atmosphere: 5
Food: 5
Service: 5
They gave me very cold food, I tried a potato and it was cold but I was late and I went to pick up the girl and they told me that they can't do anything and I left because I was waiting for a long time and they didn't pay attention to me
I bought food here for some
Atmosphere: 4
Food: 4
Service: 4
Fast drive thru, gets pretty packed at random times throughout the day, but the quality and speed has always been thereParking: No problems getting parkingWheelchair accessibility: Easy to get into
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Soda Machine, Jack's Spicy Chicken, Supreme Croissant, Fries, Seasoned Curly Fries, Curly Fries, Burger, Egg Rolls, Tiny Tacos, Chicken Sandwich, Large Fries
02/26/23 @3:33 am. We were waiting for the drive thru for about 15 min for someone to assist us. We even went to the window to see if there was anyone to give out the order. Come to find out that there was no one inside, not in the cashier, in that kitchen or cleaning tables. It was like they all decided to sleep or not work. If the establishment is supposed to be 24/7 first you need to have employees that actually are there to work.
Atmosphere: 1
Service: 1