Jersey Mike’s Subs

Firstly, I want to clarify that Jersey mikes sins are ALWAYS DELICIOUS. So, this rating is just for the location. They don’t do special requests like substituting a meat for another. That’s just unfair. I like my cap meat. But, they were not willing to help and that just seems so petty. The one on college Avenue has my back! They always make my sub just like I like it.

I had an absolutely fantastic experience at Jersey Mike's today, and I have to shout out the incredible team for their top-notch customer service! It was right around closing time—I rolled in a bit late, feeling a little guilty about it—but the staff didn't miss a beat. Instead of rushing me out the door, they greeted me with genuine smiles and took the time to chat about my order, recommend their specials, and even share a quick story about why they love making subs here.

That kind of warmth and attentiveness? It's the gold standard of customer service—friendly, efficient, and totally unhurried, even when the clock's ticking.
And let's talk about that sandwich: I went with the #13 Original Italian, piled high with premium meats, provolone, and all the fixings on that fresh-baked bread. It was a flavor explosion—crisp veggies, tangy oil and vinegar, and just the right kick of spice. Hands down one of the best subs I've had in ages; it hit the spot perfectly and left me craving my next visit already.
Thanks to the whole crew for going above and beyond—you turned a late-night craving into a highlight of my day. Jersey Mike's, keep doing what you do; we'll be back soon! 🌟🥪

Atmosphere: 5

Food: 5

Service: 5

They don't label the sandwiches.

The old lady working here is so rude. She got my order wrong, which is okay, it happens. I had to drive all the way back and explained the issue and she got really defensive and told me to fix the issue myself. Kinda sad because the service here used to be really good

Employees are rude as hell. I wasn’t greeted and when I ASKED to place my order I was scoffed at and was met with a snotty behavior. I came at 7pm on a Sunday. Horrible customer service. As a manager in customer service this was not a good experience at all. Bad bad bad. Pick a different location or do DoorDash so you don’t have to deal with these miscible people that hate their lives.

Atmosphere: 1

Food: 1

Service: 1

Very employees. Had number 56 and was very good.

Atmosphere: 5

Food: 5

Service: 5

Went this past Friday late afternoon; they were busy with online orders. I wasn’t in a rush so I patiently waited until someone was ready to help me.
I asked for the bogo half off promo, the lady taking my order was a bit snappy and said it started after 5pm (my fault for missing it when I read the sign). As I was asking questions, I felt like she was getting impatient with me.
The guy who finished making my sandwich was generous and attentive.
As I waited for someone to ring me up, the vibe felt off, like the employees weren’t happy. They were probably slammed and understaffed.
I’ve been to other Jersey mikes locations and order the same thing every time. It didn’t hit the same. I’ll try a different location next time.

Atmosphere: 3

Food: 3

Service: 3

The guys here were friendly and helpful, and per the picture, it looks like they have a fun tume at work.
The parking is a bit awkward, specifically for Jersey Mike's, since there's a lot of other businesses here, but you can find parking easy enough.

Atmosphere: 5

Food: 4

Service: 5

I dont know why I keep giving this location a chance. Every time I go, something is wrong. Today I ordered a cali club sub via the app. They gave me wrong bread and no BACON! I called multiple times, no answer. Im done

Atmosphere: 1

Food: 1

Service: 1

Came in for an online pick up and it turned out another customer grabbed it on accident, while the young man at the register turned around to ask his manager how to make it right, since he was caught off guard, maybe a new employee, she yelled at him infront of myself and other customers, while also turning around and scolding the girl making the sandwiches. I was very tempted to respond to her and let her know it isn’t professional to treat her employees in that manner, especially infront of the customer. Employees! Report her to your regional and set boundaries, you’re worth respect and dignity.

Service: 1

Nicest staff ever!

Atmosphere: 5

Food: 5

Service: 5

Staff here are pretty good, albeit more straightforward than most other places. The food comes out great every time I order something and when I order a cheesesteak it comes out pretty fast! Love ordering here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Ranch Chicken Cheese Steak, Big Kahuna Cheese Steak

Couple things:
Greet customers as they walk in.
Tables need to be wiped down and floors swept more often. Especially when there's 3 people behind the counter just talking. I had to take a sanitizer wipe out of my purse to wipe my own table?!

Atmosphere: 2

Food: 4

Service: 3

Great customer service..At first walked in no greet no may I help you...When I asked for a name roberto started opening up ..towards the end everyone gave great customer service..smiling and all..

Atmosphere: 5

Food: 5

Service: 5

Got kicked for taking too long to finish my food. Avoid this place. Manager is horriby rude.

Atmosphere: 1

Food: 1

Service: 1