If I could give zero starts I would and would immediately fire management as this older Latina was BEYOND rude. She called my order out and I asked for BBQ dates and she walked away and stopped in the middle of the kitchen and yelled back “what did you say” and I replied I asked for BBQ sauce and instead of walking up she kept yelling I can’t hear you. Then she finally walked up and said it’s going to cost and I said that fine and asked for 2. She looked so put out and charged me for 1 so I kindly asked for another and got ignored then she threw it in my bag and walked away. Who ever is the owner is should be ashamed to have someone in leadership that acts like this even if she is stressed this isn’t how you act. Even the young men behind me told her to stop being rude.
Looking at other reviews it seems the same manager is the issue with 99% of the complaints and suppressed she’s still employed and the food is cold to add insult to injury.
Atmosphere: 1
Food: 1
Service: 1
Kirk Young
The head manager, there is very a professional interview with the customers she should quit or be terminated upon immediately
Atmosphere: 1
Food: 2
Service: 1
Ailani Perez
If i could give this place ZERO stars i would. Please do yourself a favor and avoid this place at all costs. My family of four ordered our food to eat there, my parents ordered two coffees with 5 creamers and 5 sugars for each coffee. When they got their drinks there were extremely sweet and cold, my dad kindly went up and asked them to be remade even if he had to pay for them. The person who took our order ignored my dad as he was talking and WALKED AWAY. When my dad asked for the manager she said “If you didn’t want them cold you shouldn’t have asked for 10 creamers”. My dad then said “No they were supposed to be 5 and 5 for each coffee” the person who took our ordered did not even try to jump in and fix the mistake. The manager literally YELLED at my dad. She was so disrespectful. When i went back up and asked for her name, I realized she was not wearing a name tag. To now I believe it’s on purpose that way customers can’t complain about her to corporate. After gathering our stuff my father said her name is Denise. I seriously want Denise out of that place and every other worker who is rude and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Ghazala
Absolutely the worst McDonald’s to ever exist. The customer service is horrible. Employees are not nice at all. I would rather go to the McDonald’s in Poway where we are treated with respect. The manager/lead who was working on12-04-25 around 10:15pm is unbelievably rude and unprofessional and refused to disclose her name after an unnecessary interaction. She refused to let me use my rewards to get my frappe. I told her I would not leave the drive through without receiving my drink that I used points for. Points were actually deducted from my account which I had showed her and slammed the window walking away. I was nothing but respectful to this lady and even spoke to her in Spanish to relieve the language barrier. After a 20 minute wait a gentleman decided to hand me my drink. The lady refused to disclose her name.I will be taking this up with HR.
Atmosphere: 1
Food: 1
Service: 1
Jack Mehoff
What I like is that I don't have to use a kiosk. This is how I remember ordering food at McDonald's. Dealing with an actual person. Saying good morning, thank you, and have a nice day. Maybe its because I'm old school, but this is by far the best McDonald's experience I have had in YEARS.
Elias Lorrain
When ever I go here I order a double quarter pounder and they give me a normal quarter pounder with only one patty!!🤬
Atmosphere: 2
Food: 2
Service: 1
Sheri Martin
Just went for drinks, service guy at drive thru couldn't help wirh app SMH
Atmosphere: 5
Food: 4
Service: 3
Kyle Coghlan
Been coming here often and this is by the far the best McDonald’s I’ve been to in my life!
The service, hospitality, and cleanliness are top notch here.
Highly recommend this McDonalds!!
Atmosphere: 5
Food: 5
Service: 5
Ricky California
The quality of this McDonald’s is very bad. The staff and food are subpar. The drive thru screens have been broken for a year… clearly the manager does not care
The employees here lack logical reasoning skills and common sense. Always a challenge when interacting with someone from this location.
Atmosphere: 3
Food: 5
Service: 1
Анастасия Дмитрук
Rude customer service, making a lot of mistakes. Avoid this place!!!
Ed Perryman
Now I remember why I don’t eat at McDonald’s. Ordered the five dollar value meal with sweet tea, drove off and tea was unsweetened. OK no big deal. I’ll deal with it. Choke down the nasty sandwich and guess what no napkins, move onto the chicken nuggets and you guessed it, no sauce!
If I could give zero starts I would and would immediately fire management as this older Latina was BEYOND rude. She called my order out and I asked for BBQ dates and she walked away and stopped in the middle of the kitchen and yelled back “what did you say” and I replied I asked for BBQ sauce and instead of walking up she kept yelling I can’t hear you. Then she finally walked up and said it’s going to cost and I said that fine and asked for 2. She looked so put out and charged me for 1 so I kindly asked for another and got ignored then she threw it in my bag and walked away. Who ever is the owner is should be ashamed to have someone in leadership that acts like this even if she is stressed this isn’t how you act. Even the young men behind me told her to stop being rude.
Looking at other reviews it seems the same manager is the issue with 99% of the complaints and suppressed she’s still employed and the food is cold to add insult to injury.
Atmosphere: 1
Food: 1
Service: 1
The head manager, there is very a professional interview with the customers she should quit or be terminated upon immediately
Atmosphere: 1
Food: 2
Service: 1
If i could give this place ZERO stars i would. Please do yourself a favor and avoid this place at all costs.
My family of four ordered our food to eat there, my parents ordered two coffees with 5 creamers and 5 sugars for each coffee. When they got their drinks there were extremely sweet and cold, my dad kindly went up and asked them to be remade even if he had to pay for them. The person who took our order ignored my dad as he was talking and WALKED AWAY. When my dad asked for the manager she said “If you didn’t want them cold you shouldn’t have asked for 10 creamers”. My dad then said “No they were supposed to be 5 and 5 for each coffee” the person who took our ordered did not even try to jump in and fix the mistake. The manager literally YELLED at my dad. She was so disrespectful. When i went back up and asked for her name, I realized she was not wearing a name tag. To now I believe it’s on purpose that way customers can’t complain about her to corporate. After gathering our stuff my father said her name is Denise. I seriously want Denise out of that place and every other worker who is rude and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst McDonald’s to ever exist. The customer service is horrible. Employees are not nice at all. I would rather go to the McDonald’s in Poway where we are treated with respect. The manager/lead who was working on12-04-25 around 10:15pm is unbelievably rude and unprofessional and refused to disclose her name after an unnecessary interaction. She refused to let me use my rewards to get my frappe. I told her I would not leave the drive through without receiving my drink that I used points for. Points were actually deducted from my account which I had showed her and slammed the window walking away. I was nothing but respectful to this lady and even spoke to her in Spanish to relieve the language barrier. After a 20 minute wait a gentleman decided to hand me my drink. The lady refused to disclose her name.I will be taking this up with HR.
Atmosphere: 1
Food: 1
Service: 1
What I like is that I don't have to use a kiosk. This is how I remember ordering food at McDonald's. Dealing with an actual person. Saying good morning, thank you, and have a nice day. Maybe its because I'm old school, but this is by far the best McDonald's experience I have had in YEARS.
When ever I go here I order a double quarter pounder and they give me a normal quarter pounder with only one patty!!🤬
Atmosphere: 2
Food: 2
Service: 1
Just went for drinks, service guy at drive thru couldn't help wirh app SMH
Atmosphere: 5
Food: 4
Service: 3
Been coming here often and this is by the far the best McDonald’s I’ve been to in my life!
The service, hospitality, and cleanliness are top notch here.
Highly recommend this McDonalds!!
Atmosphere: 5
Food: 5
Service: 5
The quality of this McDonald’s is very bad. The staff and food are subpar. The drive thru screens have been broken for a year… clearly the manager does not care
Atmosphere: 2
Food: 2
Service: 2
Extra charge for ranch packet, manager is rude
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
The employees here lack logical reasoning skills and common sense. Always a challenge when interacting with someone from this location.
Atmosphere: 3
Food: 5
Service: 1
Rude customer service, making a lot of mistakes. Avoid this place!!!
Now I remember why I don’t eat at McDonald’s. Ordered the five dollar value meal with sweet tea, drove off and tea was unsweetened. OK no big deal. I’ll deal with it. Choke down the nasty sandwich and guess what no napkins, move onto the chicken nuggets and you guessed it, no sauce!
Atmosphere: 1
Food: 1
Service: 1
AMAMZING I GO FISH
Atmosphere: 1
Food: 1
Service: 1
...BIG MAC DEAL😋
Atmosphere: 5
Food: 5
Service: 5
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