Nespresso Boutique Bloomingdale's San Diego

Fatal, I just arrived to buy 5 boxes of Diabolo and there is an hour before they close and it turns out that they had already cut off and I couldn't pay in cash.
HORRIBLE THAT THEY DO THIS WITH AN HOUR TO CLOSING

Service: 1

Poor signage - difficult to find. Frustrating to walk all over trying to find this place - why not have a sign immediately upon entering Bloomingdale’s?

Customer service is great - and I get the idea of a ‘tasting’ experience but if I just wanna buy my tried and true coffee pods, having to wait in line behind a gaggle of leisure shoppers who want to taste everything and ask a load of questions is incredibly frustrating. I just left without purchasing anything. I’ll try and buy online instead I guess.

Atmosphere: 3

Food: 5

Service: 5

I have the virtue machine. I wanted to taste the new coffee Nepresso fashion valley. They refused to give a sample in hot since prefer hot and not cold. So it looks like they don’t want to sell they are very particular and judgmental. I really wanted to buy some coffee today but unfortunately I was given bad service

I went to the Nespresso in the Bloomingdales (Fashion Valley) I was in line welcomed by Crystal asking if I would like a like a sample. She had this Beautiful smile and genuine hospitality. Bryan, was also Very cheerful, engaging in conversation and helping me with my purchase. Claudia and Karolina were cleaning and organizing and looked up and were so gracious. Perviously shopping at this location Jennifer was Super Amazing!Crystal, Bryan, Jennifer, Claudia and Karolina are Wonderful examples of Excellent customer service! Thank you to this Wonderful staff making my shopping experience a Terrific one! ?

Atmosphere: 5

Service: 5

The coffee is so good and fun.

Atmosphere: 5

Food: 5

Service: 5

Excellent service by Karolina, kind and knowledgable. Great product and even better service.

Not a good experience. We have been going to this location for years and always loved it. Not the last time. The lady yelled at us when we asked where is the line! She was like you can stay there (yelling like we are kids!). They are at the 4th floor temporarily and one of the workers is rude. Not coming back and will order online!! Maybe looking into different coffee options.

Bad experience purchasing pods today at the Nespresso boutique on the 3rd floor of Bloomingdale’s. Not sure why the free sample can not have water added like offered at literally every every other nespresso boutique. Instead insisting that the “free” sample can only be an espresso shot and that they are not a coffee shop.I can only assume that no fault of her own, sales associate Dahmar was subjected to inadequate training by Bloomingdale’s or it’s a long standing policy by Nespresso that most employees at other locations chose to ignore. Would not be surprising given that Nespresso’s parent company Nestle has a CEO famously quoted as saying “Water is not a human right.” While minor, I hope other locations in the San Diego service have better sample service in line with other nespresso boutiques or alternatively there’s purchasing the Pete’s pods from Costco.

Total Disapointment. They took away Nespresso Boutique. Just have a couple stations of Old coffe machines models.

Horrible experience no customer service.I rather go to UTC.

The Website should have written about“DO NOT ACCEPT CASH” long time waiting the line for not accept cash, also I back home so frustrated without coffee.Definitely never will come back!

Today, my 80-year-old father went in to lool for a certain type of coffee and he was HORRIBLY MISTREATED. I live very far from him but I would have driven over there, if it were possible to catch the same employee and make a formal complaint about her in-person! Instead, I have made an official complaint with Nespresso, by phone.The sales girl was AWFUL! She mistreated an elderly man. It is sickening. I was almost in tears to hear how he was treated.I was told by Nespresso that this experience was not normal for their company and is unacceptable. After being told what happened, they acknowledged one should NEVER be treated this way...It wad very bad.

I love this Nespresso location!Claudia is so sweet & kind and she always gives me the best pod recommendations. I was able to sample the Vivida flavor and it did not disappoint. I am looking forward to my next restocking trip.

Been going to this store for over 3 years great customer service, very helpful & knowledgeable of their coffee products

It’s like pulling teeth to get them to speak about promotions. Service is horrible and unwelcoming