**The manager “May” at this location should NOT be in charge** After 10min had passed on my pre scheduled online order, I inquired with May of the status, she responded firmly with “it’s coming, we are doing the best we can” I then commented that I had a prescheduled time and I was going to be late for a meeting. she then responded with “that is not my problem whatsoever, you should have scheduled it in advance!”. I attempted to respond that I had prescheduled and she interrupted me saying that she would immediately cancel my order should I keep talking. 5min later passed & I received my order, I asked May for a business card and she refused to provide then ATTEMPTED TO GRAB MY FOOD OUT OF MY HAND and she said I should leave. Upon walking outside her coworker came out and apologized, he said that she does this often and has a temper…. WHY IS “MAY” A MANAGER HERE?
Atmosphere: 1
Food: 1
Service: 1
Dennis Pixler
Panera has been disappointing to me since conception. We went there again last week and I ordered the large bowl of broccoli cheddar soup that was half filled. I went up and asked one of the staff since they don’t have servers why?? They showed me the small bowl and I said you could have fit what I received in that. He argued with me, I said here is my large go ahead and pour it into the small bowl and I’ll bet you it fits with room to spare. He wouldn’t do it. To stand in line and order then pick up your order and bring it to your table which are usually filthy and then want to be tipped. I’m done, to many other places to eat where you are treated right. Sorry to vent on and on. 😂
Atmosphere: 1
Food: 4
Service: 1
Edy Tito
One of employee name (may )) she is so rude she better get fired before making all customers Run
Service: 1
Aasiyah “Niqabi Ninja” Rudainah
I love this panera location, its hard to go to any other one except Otay Mesa. I just think this panera has better quality and flavor in their drinks and food. Other locations can be bland or taste weird but Not Clairemont.
Thank you everyone for all your hardwork
Atmosphere: 5
Food: 5
Service: 5
Rupesh Patil
Nice restaurant for breakfast or snacks Soup counter starts at 9 am Plenty parking available. Spent 50$ for 4 sandwiches
Atmosphere: 5
Food: 5
Service: 5
Wookjin Park
The best café that always offers comfort
Food: Both the bagels and drinks are great.
Service: Fast and friendly.
Ambiance: Pleasant and clean.
Atmosphere: 5
Food: 5
Service: 5
Jose Tecla
Would give a lower rating if I could. The team manager there was rude and unprofessional. May was rude and gave attitude towards me. When I asked for the cup that I paid for she gave a nasty attitude that included some rude sarcasm. She quickly responded by saying “we don’t have your order” when I gave my name she asked what kind of drink I got “hot or cold”. Without giving me a chance to speak she sarcastically and with an attitude said “what you don’t know what kinda drink you got?” She was rude and as a manager my self it is unacceptable. To top it off on my way out said and I quote “ And don’t give a name and say I had an attitude on the review. What a joke of a “Manager.”Please I advise you not to go here, it was my second time trying Panera and I can assure you it will be my last.
Atmosphere: 1
Food: 1
Service: 1
Wijitra Damglin
Sandwich is good and soup is good as well
Atmosphere: 5
Food: 5
Service: 5
Madeleine C
I was having a difficult day and I accidentally placed my food order for the wrong Panera. Javon (the manager) treated me with compassion and kindness and solved the issue for me. Small acts of kindness go a long way, thank you so much Javon!
Atmosphere: 5
Food: 5
Service: 5
Edith Miranda
I’ve been coming to this restaurant for a long time and always had good experiences. The food was great, and I really enjoyed it here.
But this time was very disappointing. First, they didn’t have the bread for the sandwich I wanted, so I had to pick something else. Then I noticed the place was very dirty — dishes piled up near the trash area, and dirty tables. My son had to clean our table just so we could sit.
The worst part was when my son got his soup — there was a big hair in it. That completely ruined our meal.
It’s really sad to see how much this place has gone downhill. I hope they clean up and get back to how they used to be.
Honestly, my visit to Panera was pretty bad. The spoons still had stuff on them like they hadn’t been washed, and the seats were dirty too. There were dishes piled up everywhere, and I even found a hair in my food, which just ruined the whole meal. People were walking in and out like they lived there including some homeless folks just hanging around inside. I get that things can get busy, but it felt really unclean and unorganized. Definitely not what I expected. Do not recommend if you want a clean environment workers need to be improved
Atmosphere: 1
Food: 1
Service: 1
Jc Per
I had a very unpleasant experience at Panera Bread today. The attention from the young lady handling orders at 6:00 PM was very poor. She lacked courtesy and professionalism, making my visit uncomfortable. It’s disappointing because I expected better service. I hope the establishment takes steps to improve customer service quality.
Atmosphere: 1
Food: 1
Service: 1
Kera Arias
Stopped by just to pick up some drinks. They have both kiosks to order and in person ordering. This location does not have a drive thru but does offer both inside and outside seating options. The resturant when I was there was clean and we'll stocked at the various drink and utensils stations. My interactions with staff were pleasant and they were helpful. If you're in the area, i'm looking for something quick, definitely worth a stop.
Atmosphere: 5
Food: 4
Service: 5
Michelle Odes
OK, I don't want to sound nasty, but I would go a lot to The Panera on Auto Parkway in Escondido as I lived near there. They were never out of items, very busy but I could order anything on the menu. Your location is always out of either sauces or bagels, your systems were down today. This is embarrassing for me as I am not trying to get free food, especially when you don't have any of the bakery or menu items.
Atmosphere: 3
Food: 1
Service: 2
Jeremy Fernandez
Super friendly and efficient service. Ordered a sandwich and soup. Went in a the energy was just great to see. They were talking amongst themselves while pumping out orders. It’s good to see people enjoying time with each other while they work. Taylor says thank you! 🙏 Panera needs option for no tomatoes
**The manager “May” at this location should NOT be in charge**
After 10min had passed on my pre scheduled online order, I inquired with May of the status, she responded firmly with “it’s coming, we are doing the best we can” I then commented that I had a prescheduled time and I was going to be late for a meeting.
she then responded with “that is not my problem whatsoever, you should have scheduled it in advance!”. I attempted to respond that I had prescheduled and she interrupted me saying that she would immediately cancel my order should I keep talking. 5min later passed & I received my order, I asked May for a business card and she refused to provide then ATTEMPTED TO GRAB MY FOOD OUT OF MY HAND and she said I should leave.
Upon walking outside her coworker came out and apologized, he said that she does this often and has a temper….
WHY IS “MAY” A MANAGER HERE?
Atmosphere: 1
Food: 1
Service: 1
Panera has been disappointing to me since conception. We went there again last week and I ordered the large bowl of broccoli cheddar soup that was half filled. I went up and asked one of the staff since they don’t have servers why?? They showed me the small bowl and I said you could have fit what I received in that. He argued with me, I said here is my large go ahead and pour it into the small bowl and I’ll bet you it fits with room to spare. He wouldn’t do it. To stand in line and order then pick up your order and bring it to your table which are usually filthy and then want to be tipped. I’m done, to many other places to eat where you are treated right. Sorry to vent on and on. 😂
Atmosphere: 1
Food: 4
Service: 1
One of employee name (may )) she is so rude she better get fired before making all customers
Run
Service: 1
I love this panera location, its hard to go to any other one except Otay Mesa. I just think this panera has better quality and flavor in their drinks and food. Other locations can be bland or taste weird but Not Clairemont.
Thank you everyone for all your hardwork
Atmosphere: 5
Food: 5
Service: 5
Nice restaurant for breakfast or snacks
Soup counter starts at 9 am
Plenty parking available. Spent 50$ for 4 sandwiches
Atmosphere: 5
Food: 5
Service: 5
The best café that always offers comfort
Food: Both the bagels and drinks are great.
Service: Fast and friendly.
Ambiance: Pleasant and clean.
Atmosphere: 5
Food: 5
Service: 5
Would give a lower rating if I could. The team manager there was rude and unprofessional. May was rude and gave attitude towards me. When I asked for the cup that I paid for she gave a nasty attitude that included some rude sarcasm. She quickly responded by saying “we don’t have your order” when I gave my name she asked what kind of drink I got “hot or cold”. Without giving me a chance to speak she sarcastically and with an attitude said “what you don’t know what kinda drink you got?” She was rude and as a manager my self it is unacceptable. To top it off on my way out said and I quote “ And don’t give a name and say I had an attitude on the review. What a joke of a “Manager.”Please I advise you not to go here, it was my second time trying Panera and I can assure you it will be my last.
Atmosphere: 1
Food: 1
Service: 1
Sandwich is good and soup is good as well
Atmosphere: 5
Food: 5
Service: 5
I was having a difficult day and I accidentally placed my food order for the wrong Panera. Javon (the manager) treated me with compassion and kindness and solved the issue for me. Small acts of kindness go a long way, thank you so much Javon!
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to this restaurant for a long time and always had good experiences. The food was great, and I really enjoyed it here.
But this time was very disappointing. First, they didn’t have the bread for the sandwich I wanted, so I had to pick something else. Then I noticed the place was very dirty — dishes piled up near the trash area, and dirty tables. My son had to clean our table just so we could sit.
The worst part was when my son got his soup — there was a big hair in it. That completely ruined our meal.
It’s really sad to see how much this place has gone downhill. I hope they clean up and get back to how they used to be.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Honestly, my visit to Panera was pretty bad. The spoons still had stuff on them like they hadn’t been washed, and the seats were dirty too. There were dishes piled up everywhere, and I even found a hair in my food, which just ruined the whole meal. People were walking in and out like they lived there including some homeless folks just hanging around inside. I get that things can get busy, but it felt really unclean and unorganized. Definitely not what I expected. Do not recommend if you want a clean environment workers need to be improved
Atmosphere: 1
Food: 1
Service: 1
I had a very unpleasant experience at Panera Bread today. The attention from the young lady handling orders at 6:00 PM was very poor. She lacked courtesy and professionalism, making my visit uncomfortable. It’s disappointing because I expected better service. I hope the establishment takes steps to improve customer service quality.
Atmosphere: 1
Food: 1
Service: 1
Stopped by just to pick up some drinks. They have both kiosks to order and in person ordering. This location does not have a drive thru but does offer both inside and outside seating options. The resturant when I was there was clean and we'll stocked at the various drink and utensils stations. My interactions with staff were pleasant and they were helpful. If you're in the area, i'm looking for something quick, definitely worth a stop.
Atmosphere: 5
Food: 4
Service: 5
OK, I don't want to sound nasty, but I would go a lot to The Panera on Auto Parkway in Escondido as I lived near there. They were never out of items, very busy but I could order anything on the menu. Your location is always out of either sauces or bagels, your systems were down today. This is embarrassing for me as I am not trying to get free food, especially when you don't have any of the bakery or menu items.
Atmosphere: 3
Food: 1
Service: 2
Super friendly and efficient service. Ordered a sandwich and soup. Went in a the energy was just great to see. They were talking amongst themselves while pumping out orders. It’s good to see people enjoying time with each other while they work. Taylor says thank you! 🙏
Panera needs option for no tomatoes
Atmosphere: 5
Food: 5
Service: 5
Loading...