Chicken overcooked. Mac n cheese was hard and prob been sitting for a while..wont go back.
YAU CHOI YU
They refuse to make the delivery order again taken by someone else. It causes me to be cancelled for the order. If you cannot remake the food, then don’t put the food out of the shelf that anyone could steal or take the food over there. It’s your responsibility that to keep the food in a safe place before handing it out. If I am just a regular online customer, would you just put the food out on the shelf? If you do and someone else has taken the food or steal, would you still refuse to remake it for me? Really bad experience.
Anthony Howard
Both of my sprite drinks tasted like carbonated water, there was a long wait, and even with the AI they still forgot an entire sandwich.
Jonah Lopez
Good food, rude ass employees.
Guillermo Diaz
First time ever going to Popeyes. They charge $3.79 for a cup of water with a lid. Ok I can afford it, but this Is in the principles fact of the matter. I am pretty sure this is a violation of restaurant regulations. They gave me a small plastic cup that looked like a prison cup. Ok Number 2: The order I placed was order for my partner and I paid $45 bucks cool inflation. Greeted with a dirty look from the lady. I remember her name. She’ll probably quit or get fired. Number 3: Customer service was terrible and slow. I get you hate fit people at drive a the thru. But reality check I am a paying customer. I now understand why Popeyes has problems. The location is clean, brand new, and the employees just ghetto, bad attitudes, and hateful vibes. That is just aggravating and disappointing.
Mary Pena
I came to the store after ordering ahead of time. As I waited 10 minutes to even be asked about my order in the restaurant, I observed a manager on her cell phone, having a very heated conversation. After she finally approached us and asked us what our order was my 10-year-old son gave my name because I am having tooth pain due to needing a root canal. The manager rolled her eyes at my 10 year-old son and then said I need to see the confirmation. I showed the confirmation at the edge of the counter. The “manager“ rolled her eyes and says I can’t see it. So I moved about 6 inches away from her for her to see it better. She then said why are you shoving it in my face and then turned around and said she wasn’t serving me. I didn’t understand the reason for the initial attitude, but this is not the first time that other people have had an attitude with the same woman. First and foremost you’re taking personal calls while talking over other peoples food and having a heated conversation that no one else should be hearing. Secondly, you have customers that came in the store and you have yet to greet them. Third you’re rolling your eyes and giving attitude as you aggressively ask for a confirmation number. What happened to customer service! She refused to give me her name so I can report to corporate, but this is her picture. The second person in the picture is a little girl who decided to give me attitude when I asked for her manager’s number. As she proceeded to lie about the interaction. These people need to not work in a job where they’re working with people directly.
Rosa Fadden
Always tastes fantastic!!
R. Allan Hatch
Delicious! Crunchy on the outside and juicy on the inside!
Sharing
The chicken was dried out , tough and very old. The coleslaw tasted fresh The red beans /rice was decent. I was disappointed with the major part of my order, the chicken, I spent $22.00 or so a listen learned. I walked a good mile their and back from my hotel, so I want be making this mistake again.
Atmosphere: 3
Food: 1
Service: 4
B W
Terrible customer service. First, the drive through speaker is now automated which didn't understand what I was asking for. It stopped talking so I started to drive forward and then it started to talk to me again. I had asked for 3 piece tenders and a small fry. Got to the window and they tried to force the meal on me. They said $15 + change and I said how about for just 3 tenders to which the guy replied it was the same price. I said for 3 chicken tenders is $15? And he turned to a woman and said something to her and she shrewdly said it's the same price. I just said I don't want it and drove away. Get out of here.
Very good food, but the price inflation is getting unfortunate. (My favorite combo meal is $15 now) The drive thru line can sometimes be long, but the food is always hot and fresh. The red beans & rice and cajun fries are the best sides imo, though my kids would vote for the Mac and cheese.
Their blackened chicken is also good, but we usually have to park and wait for it. It's fresh though and worth it if you have the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese, Cajun Fries, Red Beans and Rice
Shinichi Kanna
Whenever I pick up my order at the Convoy Street location, the order is always put together and ready to go. This is a busy location and they are awesome.
Today, someone stole my order before I got there. The man behind the counter got me order very quickly since it was clear to him it was me and my name on the online order and that came within minutes of us talking about it.
I appreciate that level of care and service very much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Red Beans and Rice
Jimmy Briceño
Good Chickenn! So good, the atmosphere 4 cause’ you guys talk a little bit English but so helpful. I appreciate that!
Atmosphere: 5
Food: 5
Service: 5
Forrest
Place is not about customer service
niya johnson
I ordered my food off of doordash the service is so bad i tried to call and they don’t even answer the phone its sad
Chicken overcooked. Mac n cheese was hard and prob been sitting for a while..wont go back.
They refuse to make the delivery order again taken by someone else. It causes me to be cancelled for the order. If you cannot remake the food, then don’t put the food out of the shelf that anyone could steal or take the food over there. It’s your responsibility that to keep the food in a safe place before handing it out. If I am just a regular online customer, would you just put the food out on the shelf? If you do and someone else has taken the food or steal, would you still refuse to remake it for me? Really bad experience.
Both of my sprite drinks tasted like carbonated water, there was a long wait, and even with the AI they still forgot an entire sandwich.
Good food, rude ass employees.
First time ever going to Popeyes.
They charge $3.79 for a cup of water with a lid.
Ok I can afford it, but this Is in the principles fact of the matter.
I am pretty sure this is a violation of restaurant regulations. They gave me a small plastic cup that looked like a prison cup. Ok
Number 2: The order I placed was order for my partner and I paid $45 bucks cool inflation.
Greeted with a dirty look from the lady. I remember her name. She’ll probably quit or get fired.
Number 3: Customer service was terrible and slow. I get you hate fit people at drive a the thru. But reality check I am a paying customer.
I now understand why Popeyes has problems.
The location is clean, brand new, and the employees just ghetto, bad attitudes, and hateful vibes. That is just aggravating and disappointing.
I came to the store after ordering ahead of time. As I waited 10 minutes to even be asked about my order in the restaurant, I observed a manager on her cell phone, having a very heated conversation. After she finally approached us and asked us what our order was my 10-year-old son gave my name because I am having tooth pain due to needing a root canal. The manager rolled her eyes at my 10 year-old son and then said I need to see the confirmation. I showed the confirmation at the edge of the counter. The “manager“ rolled her eyes and says I can’t see it. So I moved about 6 inches away from her for her to see it better. She then said why are you shoving it in my face and then turned around and said she wasn’t serving me. I didn’t understand the reason for the initial attitude, but this is not the first time that other people have had an attitude with the same woman. First and foremost you’re taking personal calls while talking over other peoples food and having a heated conversation that no one else should be hearing. Secondly, you have customers that came in the store and you have yet to greet them. Third you’re rolling your eyes and giving attitude as you aggressively ask for a confirmation number. What happened to customer service! She refused to give me her name so I can report to corporate, but this is her picture. The second person in the picture is a little girl who decided to give me attitude when I asked for her manager’s number. As she proceeded to lie about the interaction. These people need to not work in a job where they’re working with people directly.
Always tastes fantastic!!
Delicious! Crunchy on the outside and juicy on the inside!
The chicken was dried out , tough and very old.
The coleslaw tasted fresh
The red beans /rice was decent.
I was disappointed with the major part of my order, the chicken, I spent $22.00 or so a listen learned.
I walked a good mile their and back from my hotel, so I want be making this mistake again.
Atmosphere: 3
Food: 1
Service: 4
Terrible customer service. First, the drive through speaker is now automated which didn't understand what I was asking for. It stopped talking so I started to drive forward and then it started to talk to me again. I had asked for 3 piece tenders and a small fry. Got to the window and they tried to force the meal on me. They said $15 + change and I said how about for just 3 tenders to which the guy replied it was the same price. I said for 3 chicken tenders is $15? And he turned to a woman and said something to her and she shrewdly said it's the same price. I just said I don't want it and drove away. Get out of here.
Service: 1
Restaurantji Recommends
Very good food, but the price inflation is getting unfortunate. (My favorite combo meal is $15 now) The drive thru line can sometimes be long, but the food is always hot and fresh. The red beans & rice and cajun fries are the best sides imo, though my kids would vote for the Mac and cheese.
Their blackened chicken is also good, but we usually have to park and wait for it. It's fresh though and worth it if you have the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese, Cajun Fries, Red Beans and Rice
Whenever I pick up my order at the Convoy Street location, the order is always put together and ready to go. This is a busy location and they are awesome.
Today, someone stole my order before I got there. The man behind the counter got me order very quickly since it was clear to him it was me and my name on the online order and that came within minutes of us talking about it.
I appreciate that level of care and service very much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Red Beans and Rice
Good Chickenn! So good, the atmosphere 4 cause’ you guys talk a little bit English but so helpful.
I appreciate that!
Atmosphere: 5
Food: 5
Service: 5
Place is not about customer service
I ordered my food off of doordash the service is so bad i tried to call and they don’t even answer the phone its sad
Atmosphere: 1
Food: 4
Service: 1
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