Don't place an order for pick up here! They take forever and by that I mean over 30 minutes to bring your things out. It's faster to go in and shop than to wait for someone to bring out your order
Maria V.
I prefer the selection at Sam's as opposed to the other snug box store bc their selection is good & prices are great. They do run out of stuff so if you see something, get it!
Jesus J.
To be honest with y'all, I order from here almost once a week. I really enjoy their Food Court aka Café. I will either order a grab n go on the app if the option is there or I'll call in pick up order. It does get quite busy around 4:30pm- 6pm so be prepared to wait in line but the workers work so fast and hard that once you've order it's not that long of a wait. Everyone is so nice and always making sure everyone gets there food in a timely manner. I also really enjoy that you can see the kitchen so you know it's coming hot and fresh out of the oven. Overall I have no complaint except they don't do half pepperoni half cheese pizza besides that it smells good, they never run out of condiments and they even off you plates of you buy a whole pizza
Khamphone K.
Sam's club is just like Costco but smaller scale for this location. Every time I visit Sam's club, I tend to throw a lot of stuff in my cart. The prices are really good for bulk items. They have almost everything you can ask for in a retail warehouse. They have staffs with stationary carts that passes out samples. Very good to have around because you can sample them and decide to buy the product or not. They have bakery, meat, clothes, electronics, household cleaning, beverages and alcohol. Very good prices for the alcohol. The meat, vegetables and bakery products are super fresh. They also have a cafe inside the warehouse, it's a pretty good deal. Their pizza can't compete with Costco's pizza though but still a pretty good price. They serve Pepsi products here.
Shay M.
My same day delivery order was delivered to the wrong house TWICE in the same day. Sam's Club said that there was not much that they could do. This is ridicules that they have no way of identifying where a delivery was left TWICE in the same day. Fortunately my daughter her the neighbors talking about the delivery and I was able to get my order. Don't think I'll use Sam's Club delivery again.
Shay Moore
I ordered same day delivery, it was scheduled for 8-10 am. When I checked the status it said Delivered, but I didn’t receive my order and they didn’t check my ID as was stated in their policy. They said there was a signature but couldn’t say who signed for it. I asked for items to be rescheduled. They said ok but when I asked when , what time? The guy said when he had time to redo the order. I won’t renew my membership with Sam’s Club next year. Amazon and food delivery see have photos to confirm delivery at the correct address.
Jeanne Marie Brouillette
Takes 40 minutes to get a curbside order under $200. Me and 5 month old baby, in the heat, running my car for 40 minutes for an order. App says to call after 10 minutes of waiting -
No one answers the phone. Last time
I was here and went inside 3 times for help at the 25 minute mark. Managers Todd and Benny came out last time but it still took 40 minutes to get my stuff. Don’t rely on a curbside order for your holiday meal. Old lady out here waiting - she’ll be waiting. In 40 minutes I could have shopped for both of us, scan and go in 20 minutes. Going inside defeats the purpose of curbside.
Anna I.
Good customer service .. reasonable prices .. clean store. Every time I go to shop i never leave empty handed
jaime R.
Way better than costco. Love their scan and go app no waiting for cashier lines and i can track the total cost in the app.Alot if bad reviews here about petty stuff. Everyone at the store is helpful nice. Never had an issue with employees other than your typical rude customers, Must be the ones writing bad reviews.
Stacie S.
Do not use them for party planning without a backup plan.Yesterday, they canceled a brownie tray "because they didn't have any tests to put them on, but you can go in and buy something to carry them on". WTF!Today they cancelled a pinwheel sandwich tray out of my order and didn't send any notifications except the pick up is ready.Hello, they SELL the stuff to make them!!So dissatisfied with their service.
So, I was deciding whether to join Sam's Club or Costco today. I decided on Sam's Club.What I thought would be a great Membership experience took a turn for the worst.For the sake of time I will try to make this post short.My wife and I just purchased a home. I was so excited to make purchases on Washers and Dryers etc. etc. I decided to buy some items today befire our major purchases.Sadly as I am waiting in line I realized I realized I needed another item. The Manager said she could call and have it brought to the register... 10 min later as I am allowing Customers to go before me while I wait... I asked another Manager... but to no avail... So I ended up leaving the store with nothing.After that experience I refused to even purchase the items I needed.I do want to give credit to Synetta though, she was very helpful...I heard her announce the help I needed over the intercom I believe...But still nobody responded.I guess I will have to make those purchases at Costco.And to think I was a New Member today and did express when I joined that I was trying to decide between Sam's Club or Costco.Bad Experience
Carrie H.
Ordered a cake for my daughters birthday today. Went to pick it and there was no writing on the cake. Asked the employee who handed me the cake if they could put on the writing that was suppose to be there and they said there was no one working today that could write on the cake. No apology, just straight up rude. This is the second time I have had an issue with a cake order. I do not recommend this store.
Lisa C.
Pickup curbside here SUCKS. What's the point in having a time scheduled if it's never ready on time? I have given these people multiple chances, and every time I'm stuck waiting an hour, PAST my scheduled time. "In progress" means, not even picked yet. Pissing mothers with babies off, that's for sure.
Victor G.
Sam's Club, oh Sam's Club you have so much potential despite looking and smelling like an overgrown Walmart. The deals are ripe for the the taking and, yet, you'll never be as great as Costco due to the many disappointments. It's sad, really. Products are fine. That's not the issue. Customer service is #1 and Sam's Club's # 1 thing it needs to work on. The customer service I've received at almost every single Sam's Club I've been to has been very very low - think how low can you go - again, like most Walmarts. The customer service I receive at Costco makes me feel as if I own the place. It's just that good. The return policy highlights this very well. On most non electronic items Costco will let you return it years later if there's a problem - no questions asked. Sam's Club? Fat chance. Sam's Club, oh Sam's Club, the lines to check out are usually a mile long and move like 5 o clock traffic on Interstate 5 in Downtown Los Angeles - very, very, very slow. Sam's Club , oh Sam's Club , the potential is there, but the Customer Service as a whole fails to deliver an excellent value for the membership cost. I'll be keeping my Executive Costco membership which I've had since 2004 and won't be making the trek to the sad store called Sam's Club.
L. H.
Completely incompetent. Takes literal hours to get through to anyone on the phone. When you finally do and you make arrangements for a freight company to go pick up your order via curbside, they'll tell you not to not to send a truck until they've confirmed your order. Once they do confirm and you spend hundreds of dollars dispatching the truck, they'll make your driver sit there for hours and then send him away because THEY cancelled the order. Unbelievable.
Don't place an order for pick up here! They take forever and by that I mean over 30 minutes to bring your things out. It's faster to go in and shop than to wait for someone to bring out your order
I prefer the selection at Sam's as opposed to the other snug box store bc their selection is good & prices are great. They do run out of stuff so if you see something, get it!
To be honest with y'all, I order from here almost once a week. I really enjoy their Food Court aka Café. I will either order a grab n go on the app if the option is there or I'll call in pick up order. It does get quite busy around 4:30pm- 6pm so be prepared to wait in line but the workers work so fast and hard that once you've order it's not that long of a wait. Everyone is so nice and always making sure everyone gets there food in a timely manner. I also really enjoy that you can see the kitchen so you know it's coming hot and fresh out of the oven. Overall I have no complaint except they don't do half pepperoni half cheese pizza besides that it smells good, they never run out of condiments and they even off you plates of you buy a whole pizza
Sam's club is just like Costco but smaller scale for this location. Every time I visit Sam's club, I tend to throw a lot of stuff in my cart. The prices are really good for bulk items. They have almost everything you can ask for in a retail warehouse. They have staffs with stationary carts that passes out samples. Very good to have around because you can sample them and decide to buy the product or not. They have bakery, meat, clothes, electronics, household cleaning, beverages and alcohol. Very good prices for the alcohol. The meat, vegetables and bakery products are super fresh. They also have a cafe inside the warehouse, it's a pretty good deal. Their pizza can't compete with Costco's pizza though but still a pretty good price. They serve Pepsi products here.
My same day delivery order was delivered to the wrong house TWICE in the same day. Sam's Club said that there was not much that they could do. This is ridicules that they have no way of identifying where a delivery was left TWICE in the same day. Fortunately my daughter her the neighbors talking about the delivery and I was able to get my order. Don't think I'll use Sam's Club delivery again.
I ordered same day delivery, it was scheduled for 8-10 am. When I checked the status it said Delivered, but I didn’t receive my order and they didn’t check my ID as was stated in their policy. They said there was a signature but couldn’t say who signed for it. I asked for items to be rescheduled. They said ok but when I asked when , what time? The guy said when he had time to redo the order. I won’t renew my membership with Sam’s Club next year. Amazon and food delivery see have photos to confirm delivery at the correct address.
Takes 40 minutes to get a curbside order under $200. Me and 5 month old baby, in the heat, running my car for 40 minutes for an order. App says to call after 10 minutes of waiting - No one answers the phone. Last time I was here and went inside 3 times for help at the 25 minute mark. Managers Todd and Benny came out last time but it still took 40 minutes to get my stuff. Don’t rely on a curbside order for your holiday meal. Old lady out here waiting - she’ll be waiting. In 40 minutes I could have shopped for both of us, scan and go in 20 minutes. Going inside defeats the purpose of curbside.
Good customer service .. reasonable prices .. clean store. Every time I go to shop i never leave empty handed
Way better than costco. Love their scan and go app no waiting for cashier lines and i can track the total cost in the app.Alot if bad reviews here about petty stuff. Everyone at the store is helpful nice. Never had an issue with employees other than your typical rude customers, Must be the ones writing bad reviews.
Do not use them for party planning without a backup plan.Yesterday, they canceled a brownie tray "because they didn't have any tests to put them on, but you can go in and buy something to carry them on". WTF!Today they cancelled a pinwheel sandwich tray out of my order and didn't send any notifications except the pick up is ready.Hello, they SELL the stuff to make them!!So dissatisfied with their service.
Restaurantji Recommends
So, I was deciding whether to join Sam's Club or Costco today. I decided on Sam's Club.What I thought would be a great Membership experience took a turn for the worst.For the sake of time I will try to make this post short.My wife and I just purchased a home. I was so excited to make purchases on Washers and Dryers etc. etc. I decided to buy some items today befire our major purchases.Sadly as I am waiting in line I realized I realized I needed another item. The Manager said she could call and have it brought to the register... 10 min later as I am allowing Customers to go before me while I wait... I asked another Manager... but to no avail... So I ended up leaving the store with nothing.After that experience I refused to even purchase the items I needed.I do want to give credit to Synetta though, she was very helpful...I heard her announce the help I needed over the intercom I believe...But still nobody responded.I guess I will have to make those purchases at Costco.And to think I was a New Member today and did express when I joined that I was trying to decide between Sam's Club or Costco.Bad Experience
Ordered a cake for my daughters birthday today. Went to pick it and there was no writing on the cake. Asked the employee who handed me the cake if they could put on the writing that was suppose to be there and they said there was no one working today that could write on the cake. No apology, just straight up rude. This is the second time I have had an issue with a cake order. I do not recommend this store.
Pickup curbside here SUCKS. What's the point in having a time scheduled if it's never ready on time? I have given these people multiple chances, and every time I'm stuck waiting an hour, PAST my scheduled time. "In progress" means, not even picked yet. Pissing mothers with babies off, that's for sure.
Sam's Club, oh Sam's Club you have so much potential despite looking and smelling like an overgrown Walmart. The deals are ripe for the the taking and, yet, you'll never be as great as Costco due to the many disappointments. It's sad, really. Products are fine. That's not the issue. Customer service is #1 and Sam's Club's # 1 thing it needs to work on. The customer service I've received at almost every single Sam's Club I've been to has been very very low - think how low can you go - again, like most Walmarts. The customer service I receive at Costco makes me feel as if I own the place. It's just that good. The return policy highlights this very well. On most non electronic items Costco will let you return it years later if there's a problem - no questions asked. Sam's Club? Fat chance. Sam's Club, oh Sam's Club, the lines to check out are usually a mile long and move like 5 o clock traffic on Interstate 5 in Downtown Los Angeles - very, very, very slow. Sam's Club , oh Sam's Club , the potential is there, but the Customer Service as a whole fails to deliver an excellent value for the membership cost. I'll be keeping my Executive Costco membership which I've had since 2004 and won't be making the trek to the sad store called Sam's Club.
Completely incompetent. Takes literal hours to get through to anyone on the phone. When you finally do and you make arrangements for a freight company to go pick up your order via curbside, they'll tell you not to not to send a truck until they've confirmed your order. Once they do confirm and you spend hundreds of dollars dispatching the truck, they'll make your driver sit there for hours and then send him away because THEY cancelled the order. Unbelievable.