Shake Shack Mission Valley

Can I just say I was weary of the hype around this place. But, I'm so impressed. The food was good. The customer service, impeccable. The gentleman Wes greeted us soon as we came in and was an instant joy! He helped recommend what to try and ended up upselling the heck out of us because we wanted to try everything he suggested. He was so great with my elderly parents.
Good product can only take a place so far, but the customer experience is what will bring me back. I can't say enough about Wes, that dude does it all while cheering on the rest of the team. It was clean friendly and just a pleasant change from other such places!

Atmosphere: 5

Food: 5

Service: 5

It was great! Staff was attentive and on top of it even though it was busy. The shakes were good, I just wish they had more flavor options.

Recommended dishes: Burgers, Fries, Cheese Fries, Cheeseburger

Super delicious. I still prefer ‘In out’ Hehehe

Atmosphere: 4

Food: 4

Service: 4

Nice counter person really helped with our selection. Cheese fries were surprisingly crisp and tasty. Burgers were well thought out flavor wise. Premium ingredients were not that expensive. I will definitely be back.

Atmosphere: 4

Food: 5

Service: 5

We usually order pickup through the app, always on point, great quality. Unfortunately tonight it was different. We ordered 4 items:
- double avocado bacon burger and it didn’t have any avocado, it had lettuce instead.
- French fries that were cooler that room temperature if that’s possible.
- onion rings and French onion shack stack, both pretty good.
I also asked for garlic aioli, it was broken. The oil separated from the solids, they shouldn’t be handling that to any costumer.
Since it was a pickup I didn’t check the food until I got home, 7 mins away.
Its the first time ever that I have had a quality issue with shake shack. I hope it’s just a bad day.

Good food and great service. Not a long wait.

Atmosphere: 3

Food: 3

Service: 4

Michelle was the absolute best with our service from the moment we walked in to the moment we left. She went above and beyond, and she will be the main reason we come back to this location!

Atmosphere: 5

Food: 5

Service: 5

Shake shack gotta be the best fast food style burger.

Service in this location is great, the spot is also cool and comfy. You don't exactly feel crowded or in a rush like when going to your regular fast food branch.

Atmosphere: 5

Food: 5

Service: 5

Such great customer service and friendly vibes. Michelle the store manager and Vic are awesome. The were super helpful with my order although it was a complicated one patient and attentive. Thank you all for the great service and awesome atmosphere! Definitely recommend coming to this location

Atmosphere: 5

Food: 5

Service: 5

Staff was very friendly and upbeat. Really enjoyed their energy and enthusiasm. Will definitely visit again!

Atmosphere: 5

Food: 5

Service: 5

It’s shake shack - the best fast food burger. This spot is on par

Atmosphere: 5

Food: 4

Service: 5

Absolutely amazing food. The price is a tad too high for the quantity of food you get. All the chairs being wooden make eating here slightly uncomfortable. That said we had a great experience and Emmanuel our server was amazing :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burgers, Fries

Friendly/Great service and good food

Atmosphere: 5

Food: 5

Service: 5

Super clean. Everything taste great and everyone was really nice.

Atmosphere: 5

Food: 5

Service: 5

This place blows N&Out, out of the water.

Atmosphere: 5

Food: 5

Service: 5