UTC mall has good drinks in a bunch of different shops. Just go to any of those places.
The barista was rude for no reason, and all our drinks tasted bland compared to other locations.
I get that this Starbucks gets busy (it wasn't at the time), but don't be in a customer facing job if you hate customers.
Sorry if the barista was having a bad day, but we left with a bad taste in our mouths. Literally.
Oh, and they don't give you water here for whatever reason.
Cashier was nice though!
Atmosphere: 1
Food: 1
Service: 2
Gabby DeLorean
Al and D, I believe that was the names of the baristas, were the most generous guys ever. I went in for a Dubai Chocolate Matcha and it was probably the most delicious one I’ve had, and I’ve tried them all from San Ysidro all the way up here in La Jolla. Thanks, guys.
Atmosphere: 5
Service: 5
Jorge Rico
Super kind customer service from Ava
Joanie Brown
Great CS. I’m hooked. My pup loves the pup cups. Win win for us both
Atmosphere: 5
Food: 5
Service: 5
Kyle W.
Disappointing that such a drink company people live everyday on can’t even provide the smallest sip of water. Honestly done with Starbucks
Atmosphere: 1
Food: 1
Service: 1
Zhaloliddin Avganov
I asked for a glass of water, but they refused, even though I go there every morning. I'll never set foot in that place again.
Atmosphere: 1
Food: 1
Service: 1
PJK LDN
Went there early as was staying at a close by hotel and had jet lag. It opens at 5am which was great for me. So picked up a cappuccino and everything bagel. Staff were really friendly.
SiVis Pacem
They will deny you iced water on one of the hottest days in San Diego if you don’t make a purchase. Asked to speak to manager, barista made a sour face. Manager also said I need to make a purchase and pointed to the bottle water for sale. I kindly asked again and asked why im being denied water? “Store policy” The store was not busy. Told the manager that my heart rate is up that I need just a little water, can you make an exception this time? Manger said “I will make this exception only once for you” all the customers were listening to this embarrassing interaction. I don’t feel well after this honestly. I spend hundreds of dollars each year just on gift cards to give out to first responders(will switch to IN and Out Burger gift cards) Im done with this company. No more.
Service: 1
Hamid Sadraei
Had a frustrating experience here. I ordered a Strawberry Frappuccino, and we ordered a Strawberry Matcha 5 minutes later. We got the first drink, but waited over 20 minutes for the second while others who ordered after us got theirs.
A staff member named Stef rudely told us we had already gotten our order and questioned why we were still waiting. Only after showing the receipt did they finally prepare the second drink.
The delay was on their side, but we were treated like it was our fault. Very unprofessional and disappointing.
Their coffee has went down in quality dramatically, avoid and support your local coffee shops. Can’t even get free water.
Atmosphere: 1
Food: 1
Service: 1
xu yan
Not sure why they don’t give water. In order to get that you need to make a purchase, not sure if this is violating Starbucks policy.
Atmosphere: 1
Food: 1
Service: 1
Michael
Please recognize the effort sergio contributes to this company. customer service superb.
M Cheng
I’m extremely disappointed with my recent experience at this Starbucks location. On a hot and sunny day, I was walking my dogs who were visibly overheated and dehydrated. Concerned for their well-being, I walked into this store and politely asked for a cup of water for them.
To my shock, the employee told me that they do not give out water unless I make a purchase. I explained that my dogs were in distress from the heat and simply needed water — a basic necessity. Despite this, the employee refused and showed no compassion or concern.
This isn’t just bad customer service — it’s inhumane. Denying water to any living being, especially in such conditions, is deeply disappointing. Starbucks brands itself as a community-oriented company, but this experience showed the opposite.
I urge others to think twice before supporting a location that prioritizes money over basic decency. Please do better.
UTC mall has good drinks in a bunch of different shops. Just go to any of those places.
The barista was rude for no reason, and all our drinks tasted bland compared to other locations.
I get that this Starbucks gets busy (it wasn't at the time), but don't be in a customer facing job if you hate customers.
Sorry if the barista was having a bad day, but we left with a bad taste in our mouths. Literally.
Oh, and they don't give you water here for whatever reason.
Cashier was nice though!
Atmosphere: 1
Food: 1
Service: 2
Al and D, I believe that was the names of the baristas, were the most generous guys ever. I went in for a Dubai Chocolate Matcha and it was probably the most delicious one I’ve had, and I’ve tried them all from San Ysidro all the way up here in La Jolla. Thanks, guys.
Atmosphere: 5
Service: 5
Super kind customer service from Ava
Great CS. I’m hooked. My pup loves the pup cups. Win win for us both
Atmosphere: 5
Food: 5
Service: 5
Disappointing that such a drink company people live everyday on can’t even provide the smallest sip of water. Honestly done with Starbucks
Atmosphere: 1
Food: 1
Service: 1
I asked for a glass of water, but they refused, even though I go there every morning. I'll never set foot in that place again.
Atmosphere: 1
Food: 1
Service: 1
Went there early as was staying at a close by hotel and had jet lag. It opens at 5am which was great for me. So picked up a cappuccino and everything bagel. Staff were really friendly.
They will deny you iced water on one of the hottest days in San Diego if you don’t make a purchase. Asked to speak to manager, barista made a sour face. Manager also said I need to make a purchase and pointed to the bottle water for sale. I kindly asked again and asked why im being denied water? “Store policy” The store was not busy. Told the manager that my heart rate is up that I need just a little water, can you make an exception this time? Manger said “I will make this exception only once for you” all the customers were listening to this embarrassing interaction. I don’t feel well after this honestly. I spend hundreds of dollars each year just on gift cards to give out to first responders(will switch to IN and Out Burger gift cards) Im done with this company. No more.
Service: 1
Had a frustrating experience here. I ordered a Strawberry Frappuccino, and we ordered a Strawberry Matcha 5 minutes later. We got the first drink, but waited over 20 minutes for the second while others who ordered after us got theirs.
A staff member named Stef rudely told us we had already gotten our order and questioned why we were still waiting. Only after showing the receipt did they finally prepare the second drink.
The delay was on their side, but we were treated like it was our fault. Very unprofessional and disappointing.
Service: 1
Full functioning Starbucks.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Their coffee has went down in quality dramatically, avoid and support your local coffee shops. Can’t even get free water.
Atmosphere: 1
Food: 1
Service: 1
Not sure why they don’t give water. In order to get that you need to make a purchase, not sure if this is violating Starbucks policy.
Atmosphere: 1
Food: 1
Service: 1
Please recognize the effort sergio contributes to this company. customer service superb.
I’m extremely disappointed with my recent experience at this Starbucks location. On a hot and sunny day, I was walking my dogs who were visibly overheated and dehydrated. Concerned for their well-being, I walked into this store and politely asked for a cup of water for them.
To my shock, the employee told me that they do not give out water unless I make a purchase. I explained that my dogs were in distress from the heat and simply needed water — a basic necessity. Despite this, the employee refused and showed no compassion or concern.
This isn’t just bad customer service — it’s inhumane. Denying water to any living being, especially in such conditions, is deeply disappointing. Starbucks brands itself as a community-oriented company, but this experience showed the opposite.
I urge others to think twice before supporting a location that prioritizes money over basic decency. Please do better.
Hand craft drink tastes varies each time.
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