This used to be my favorite Starbucks. But ever since the previous manager changed stores, this store has gone downhill. There are some very great baristas here and they deserve kudos. But there are also some not so great baristas here too.
Lately, many of my orders have not been correct. Either they forget a topping, are out of syrup or foam, out of a desert, not enough hot water, not enough ice, the drink is warm, the use the wrong lid, they ring it up wrong, or something else. Not all these things are the fault of the baristas. I understand this.
It is frustrating because I know this store has the potential to be ABOVE excellent.
Also, never try to argue with a customer. You always lose. I've been on both sides of the counter. It's never a good idea to argue with a customer or make excuses for poor service. If it was just one mistake, it would not be a big deal. But small mistakes every other day, they add up--especially in your morning coffee. It's just not acceptable.
I can’t get out of Starbucks for under $15 anymore. For prices this high, the drinks and service need to be excellent or you’ll lose people to home made coffee that will save us thousands a year. I’m serious.
I don't know how much longer I will come here. The new manager needs to right this ship. He will lose me as a customer here. The buck stops with him. If baristas are struggling, they need to be coached. They'll never learn the right way if someone else just resolves the problem and says nothing.
This is a very high volume store. If someone is on register who isn't super sharp, then get them help until they get it down. Alternatively, don’t put them on register. Put them on the bar. People should be placed where they do best.Train baristas on stations they need work on when it's slow. Not during a rush. This is all common sense to me.
Also, maybe turn the music down a little so the baristas can hear and listen closely to what the customer is saying. When the barista is busy trying to figure out how to ring up my previous item, they are no longer listening to me give the next item in the order. This is how mistakes happen or something is misheard. Then the order is rung up incorrectly. I should not have to watch the register to make sure it’s correct. That's not my job. If I feel I have to do that there's a problem. Nobody likes a smart ass. But I know how much my order is going to be. If it’s not right, it tells me that prices went up or something was ring wrong.
I RARELY had these issues when this store was at its peak of excellence. If I did, it was fixed quickly without incident. Isn’t that why you have the “free” coffee cards?
Atmosphere: 4
Food: 5
Service: 3
Sean Duval
So slow in the drive thru
Service: 1
thelma franco
The person at the drive thru was laughing because I ordered drinks for my team He said you got all of drinks all for you. Basically fat shaming me don’t buy drinks for your team at all because they will laugh at you and make you feel bad.
Atmosphere: 1
Food: 1
Service: 1
Jacqueline Jimenez
Usually really long lines here, but was able to get in with just a few people in line!
Atmosphere: 3
Food: 4
Service: 5
Brian Ivie
Fast service
Victor Petrik
Great service
Atmosphere: 5
Food: 5
Service: 5
Jackie Dupree
Seems like every starbucks not just this one. Doesn't add the ingredients you requested. I asked for extra caramel they barely put any before like 6 months ago starbucks used too. And like I said all the starbucks do this. So I don't know if it comes from there CEO or management. Also there coffee drinks taste mostly like milk now and not coffee. Coffee Bean, Better Buzz, and meets coffee ☕️ taste better then starbucks now. It used to not be like that. Starbucks used to be the best.
Best coffee ever
Atmosphere: 5
Food: 5
Service: 5
Best service super friendly
Atmosphere: 5
Food: 5
Service: 5
This used to be my favorite Starbucks. But ever since the previous manager changed stores, this store has gone downhill. There are some very great baristas here and they deserve kudos. But there are also some not so great baristas here too.
Lately, many of my orders have not been correct. Either they forget a topping, are out of syrup or foam, out of a desert, not enough hot water, not enough ice, the drink is warm, the use the wrong lid, they ring it up wrong, or something else. Not all these things are the fault of the baristas. I understand this.
It is frustrating because I know this store has the potential to be ABOVE excellent.
Also, never try to argue with a customer. You always lose. I've been on both sides of the counter. It's never a good idea to argue with a customer or make excuses for poor service. If it was just one mistake, it would not be a big deal. But small mistakes every other day, they add up--especially in your morning coffee. It's just not acceptable.
I can’t get out of Starbucks for under $15 anymore. For prices this high, the drinks and service need to be excellent or you’ll lose people to home made coffee that will save us thousands a year. I’m serious.
I don't know how much longer I will come here. The new manager needs to right this ship. He will lose me as a customer here. The buck stops with him. If baristas are struggling, they need to be coached. They'll never learn the right way if someone else just resolves the problem and says nothing.
This is a very high volume store. If someone is on register who isn't super sharp, then get them help until they get it down. Alternatively, don’t put them on register. Put them on the bar. People should be placed where they do best.Train baristas on stations they need work on when it's slow. Not during a rush. This is all common sense to me.
Also, maybe turn the music down a little so the baristas can hear and listen closely to what the customer is saying. When the barista is busy trying to figure out how to ring up my previous item, they are no longer listening to me give the next item in the order. This is how mistakes happen or something is misheard. Then the order is rung up incorrectly. I should not have to watch the register to make sure it’s correct. That's not my job. If I feel I have to do that there's a problem. Nobody likes a smart ass. But I know how much my order is going to be. If it’s not right, it tells me that prices went up or something was ring wrong.
I RARELY had these issues when this store was at its peak of excellence. If I did, it was fixed quickly without incident. Isn’t that why you have the “free” coffee cards?
Atmosphere: 4
Food: 5
Service: 3
So slow in the drive thru
Service: 1
The person at the drive thru was laughing because I ordered drinks for my team
He said you got all of drinks all for you. Basically fat shaming me don’t buy drinks for your team at all because they will laugh at you and make you feel bad.
Atmosphere: 1
Food: 1
Service: 1
Usually really long lines here, but was able to get in with just a few people in line!
Atmosphere: 3
Food: 4
Service: 5
Fast service
Great service
Atmosphere: 5
Food: 5
Service: 5
Seems like every starbucks not just this one. Doesn't add the ingredients you requested. I asked for extra caramel they barely put any before like 6 months ago starbucks used too. And like I said all the starbucks do this. So I don't know if it comes from there CEO or management. Also there coffee drinks taste mostly like milk now and not coffee. Coffee Bean, Better Buzz, and meets coffee ☕️ taste better then starbucks now. It used to not be like that. Starbucks used to be the best.
Atmosphere: 3
Food: 1
Service: 3
Fast service
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Perfect iced cold drink!!!
Atmosphere: 5
Food: 5
Service: 5
you know what it is. Standard procedure.
Atmosphere: 5
Food: 4
Service: 5
Very busy location. Same menu as any other location.
Parking: Not easy to find a spot.
Atmosphere: 4
Food: 4
Service: 3
Why can't you order anything on the app from here?? It doesn't even show up a an option. I have to drive the opposite way too prefer at Fenton
I used this one a lot on a recent holiday. Drinks and service were perfect every time.
Food: 5
Service: 5
Loading...