Perhaps more training would benefit the barristas.
Bill Cochran
Sketch. No seating in or out. No bathrooms. Dirty.
Carley May
Nothing we ordered tasted right. :/
Makayla Mckenzie
Came to get drinks and wanted to get a drink for my sister and I. I wanted to get her normal that she gets a cookie crumble frap and wanted to charge 10 dollars but on the app is only 5 dollars. Absolutely ridiculous then I get my drink and it’s not even full Starbucks needs to be shut down in general it’s too expensive and people don’t know how to make them right
Robert Sweetman
No table or chairs! One of the Starbucks that got lazy for their customers after COVID!
katrinatice88
The team of gals at this location work so hard and are so kind to every customer! I come here often. They are always in great spirits and seem to remember a lot of the people that come through. Such a great group!
Leo Haidari
This Starbucks location is absolutely fantastic, thanks to the amazing team led by Mariella, the manager. Every employee here is friendly, attentive, and provides exceptional service. Mariella’s leadership truly shines through, as the entire staff works seamlessly to create a welcoming and efficient atmosphere. Whether it’s crafting the perfect drink or offering a warm smile, they consistently go above and beyond to make every visit enjoyable. Kudos to Mariella and the team for their dedication and hard work!
MoMo
I come into this location whenever I can’t go to my regular location . I really dislike when I have to come in here because the customer service is poor . Unlike most Starbucks , they rarely greet when I’ve walked in . There’s times that I’ve been literally standing at the register and no ones said anything to me . There’s also a lot of side conversations , which is fine but if I’m waiting to be serviced and the conversations are still going that’s not ok to me . The past few times my order has been taken by a girl with shoulder length hair in a bob with bangs and every time she’s taken my order she’s been very dry and unwelcoming . Also since they keep the straws behind the counter , you have to ask for them . In asking it’s been tossed on the counter even tho I had my hand out to take it which again I felt was rude . I’m not one to complain but like many of us , we’re coming in to have a pleasant and welcoming experience . It just hasn’t been that for me .
Atmosphere: 1
Food: 2
Service: 1
Sillie Pelayo
The mgr Renee is very rude and sarcastic as a new coffee drinker and getting to know what drinks I like instead of making me feel welcome he made me feel stupid and uncomfortable along with a gentleman in back of me when he was asking about a latte.
Atmosphere: 1
Service: 1
Jordan Salmond
As I was patiently waiting for any of the 5 employees to recognize, I was standing to place an order. I witnessed them talking about their Saturday night and social lifelife! Not one of them looked up to notice me. I didn't want to come over rude or intimidating, I just wanted to wait patiently to see if they recognized me standing there. Nevertheless I was about to order but decided to go else were... it's not the first thisnhad happen at this location 3436 College Grove Way (next to T-Mobile). Back it's ridiculous and no only 2 other customers were waiting they just had more attention on each other's than the customer! Jordan
Cashier missed typed in our order, when asking to be fixed the girl heating up the food took it personally, told us we should have told the cashier, so we told her that we did tell the cashier then copped a bigger attitude. While I agree it was cashiers fault, there is no reason to have an attitude when we as the customer are explaining the situation that it was neither of our faults. Coping skills is a must in customer service and I hope her day gets better
Atmosphere: 1
Food: 5
Service: 1
Tomas Aguirre
I'm not coming back and I'm not going to say anything else.
Atmosphere: 1
Food: 1
Service: 1
Sophie
I made an order at 7:13pm tonight (May 10) & I was only one in here with baristas who were all talking. It's fine to talk to co-workers but I didn't get my grande drink until 7:32pm over them. Usually I like coming to this one, but tonight was so slow for 1 person. They also put my cup in another cup which was kinda weird.
Atmosphere: 1
Food: 5
Service: 1
Lisvet Jimenez
Very good service. But there is no one for consumption in the place and I really wanted to drink my coffee inside the place. Me decepcionó mucho que bo hubiera
Atmosphere: 2
Food: 5
Service: 5
Alex Chyla
Inconsistent service and product. I’ve been served lukewarm coffee and watched a barista struggle with a pour over that also ended up being lukewarm. Quality is lacking and it doesn’t reflect the prices Starbucks charges for their products. Coffee usually tastes burnt and too acidic, even the blond roast. Blue Bottle puts Starbucks to shame.
Perhaps more training would benefit the barristas.
Sketch. No seating in or out. No bathrooms. Dirty.
Nothing we ordered tasted right. :/
Came to get drinks and wanted to get a drink for my sister and I. I wanted to get her normal that she gets a cookie crumble frap and wanted to charge 10 dollars but on the app is only 5 dollars. Absolutely ridiculous then I get my drink and it’s not even full Starbucks needs to be shut down in general it’s too expensive and people don’t know how to make them right
No table or chairs! One of the Starbucks that got lazy for their customers after COVID!
The team of gals at this location work so hard and are so kind to every customer! I come here often. They are always in great spirits and seem to remember a lot of the people that come through. Such a great group!
This Starbucks location is absolutely fantastic, thanks to the amazing team led by Mariella, the manager. Every employee here is friendly, attentive, and provides exceptional service. Mariella’s leadership truly shines through, as the entire staff works seamlessly to create a welcoming and efficient atmosphere. Whether it’s crafting the perfect drink or offering a warm smile, they consistently go above and beyond to make every visit enjoyable. Kudos to Mariella and the team for their dedication and hard work!
I come into this location whenever I can’t go to my regular location . I really dislike when I have to come in here because the customer service is poor . Unlike most Starbucks , they rarely greet when I’ve walked in . There’s times that I’ve been literally standing at the register and no ones said anything to me . There’s also a lot of side conversations , which is fine but if I’m waiting to be serviced and the conversations are still going that’s not ok to me . The past few times my order has been taken by a girl with shoulder length hair in a bob with bangs and every time she’s taken my order she’s been very dry and unwelcoming . Also since they keep the straws behind the counter , you have to ask for them . In asking it’s been tossed on the counter even tho I had my hand out to take it which again I felt was rude . I’m not one to complain but like many of us , we’re coming in to have a pleasant and welcoming experience . It just hasn’t been that for me .
Atmosphere: 1
Food: 2
Service: 1
The mgr Renee is very rude and sarcastic as a new coffee drinker and getting to know what drinks I like instead of making me feel welcome he made me feel stupid and uncomfortable along with a gentleman in back of me when he was asking about a latte.
Atmosphere: 1
Service: 1
As I was patiently waiting for any of the 5 employees to recognize, I was standing to place an order. I witnessed them talking about their Saturday night and social lifelife! Not one of them looked up to notice me. I didn't want to come over rude or intimidating, I just wanted to wait patiently to see if they recognized me standing there. Nevertheless I was about to order but decided to go else were... it's not the first thisnhad happen at this location 3436 College Grove Way (next to T-Mobile). Back it's ridiculous and no only 2 other customers were waiting they just had more attention on each other's than the customer!
Jordan
Atmosphere: 1
Service: 1
Restaurantji Recommends
Cashier missed typed in our order, when asking to be fixed the girl heating up the food took it personally, told us we should have told the cashier, so we told her that we did tell the cashier then copped a bigger attitude. While I agree it was cashiers fault, there is no reason to have an attitude when we as the customer are explaining the situation that it was neither of our faults. Coping skills is a must in customer service and I hope her day gets better
Atmosphere: 1
Food: 5
Service: 1
I'm not coming back and I'm not going to say anything else.
Atmosphere: 1
Food: 1
Service: 1
I made an order at 7:13pm tonight (May 10) & I was only one in here with baristas who were all talking. It's fine to talk to co-workers but I didn't get my grande drink until 7:32pm over them. Usually I like coming to this one, but tonight was so slow for 1 person. They also put my cup in another cup which was kinda weird.
Atmosphere: 1
Food: 5
Service: 1
Very good service. But there is no one for consumption in the place and I really wanted to drink my coffee inside the place. Me decepcionó mucho que bo hubiera
Atmosphere: 2
Food: 5
Service: 5
Inconsistent service and product. I’ve been served lukewarm coffee and watched a barista struggle with a pour over that also ended up being lukewarm. Quality is lacking and it doesn’t reflect the prices Starbucks charges for their products. Coffee usually tastes burnt and too acidic, even the blond roast. Blue Bottle puts Starbucks to shame.
Atmosphere: 1
Food: 1
Service: 1
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