I come into this location whenever I can’t go to my regular location . I really dislike when I have to come in here because the customer service is poor . Unlike most Starbucks , they rarely greet when I’ve walked in . There’s times that I’ve been literally standing at the register and no ones said anything to me . There’s also a lot of side conversations , which is fine but if I’m waiting to be serviced and the conversations are still going that’s not ok to me . The past few times my order has been taken by a girl with shoulder length hair in a bob with bangs and every time she’s taken my order she’s been very dry and unwelcoming . Also since they keep the straws behind the counter , you have to ask for them . In asking it’s been tossed on the counter even tho I had my hand out to take it which again I felt was rude . I’m not one to complain but like many of us , we’re coming in to have a pleasant and welcoming experience . It just hasn’t been that for me .
Atmosphere: 1
Food: 2
Service: 1
Sillie Pelayo
The mgr Renee is very rude and sarcastic as a new coffee drinker and getting to know what drinks I like instead of making me feel welcome he made me feel stupid and uncomfortable along with a gentleman in back of me when he was asking about a latte.
Atmosphere: 1
Service: 1
Jordan Salmond
As I was patiently waiting for any of the 5 employees to recognize, I was standing to place an order. I witnessed them talking about their Saturday night and social lifelife! Not one of them looked up to notice me. I didn't want to come over rude or intimidating, I just wanted to wait patiently to see if they recognized me standing there. Nevertheless I was about to order but decided to go else were... it's not the first thisnhad happen at this location 3436 College Grove Way (next to T-Mobile). Back it's ridiculous and no only 2 other customers were waiting they just had more attention on each other's than the customer! Jordan
Atmosphere: 1
Service: 1
B Im Knox
Cashier missed typed in our order, when asking to be fixed the girl heating up the food took it personally, told us we should have told the cashier, so we told her that we did tell the cashier then copped a bigger attitude. While I agree it was cashiers fault, there is no reason to have an attitude when we as the customer are explaining the situation that it was neither of our faults. Coping skills is a must in customer service and I hope her day gets better
Atmosphere: 1
Food: 5
Service: 1
Tomas Aguirre
I'm not coming back and I'm not going to say anything else.
Atmosphere: 1
Food: 1
Service: 1
Sophie
I made an order at 7:13pm tonight (May 10) & I was only one in here with baristas who were all talking. It's fine to talk to co-workers but I didn't get my grande drink until 7:32pm over them. Usually I like coming to this one, but tonight was so slow for 1 person. They also put my cup in another cup which was kinda weird.
Atmosphere: 1
Food: 5
Service: 1
Lisvet Jimenez
Very good service. But there is no one for consumption in the place and I really wanted to drink my coffee inside the place. Me decepcionó mucho que bo hubiera
Atmosphere: 2
Food: 5
Service: 5
Alex Chyla
Inconsistent service and product. I’ve been served lukewarm coffee and watched a barista struggle with a pour over that also ended up being lukewarm. Quality is lacking and it doesn’t reflect the prices Starbucks charges for their products. Coffee usually tastes burnt and too acidic, even the blond roast. Blue Bottle puts Starbucks to shame.
Atmosphere: 1
Food: 1
Service: 1
R P
Homeless people inside every time I go to this location. I won’t be back.
Atmosphere: 1
Service: 5
Steven Boysan Kane
Great service. Quick preparation for my mobile order. Friendly crew. Nice ambiance. Delicious Carmel Frappuccino.
I went in today at around 10:30AM and such amazing customer service and the team there is so friendly, and smiling and some of the best customer service I’ve ever seen and received before at Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Rene Galindo
No chairs or tables..No reatroom.... Just go to Target..(chairs, tables and restroom). WA, UT, AZ, TX, NV, OR. Sad to be the #1 in customer service.
Atmosphere: 1
Food: 3
Service: 1
Frank A
Another Starbucks with lots of space but with ZERO tables. Where are customers supposed to sit nowadays? ZERO TABLES means, "You are not welcome here, but we'll take your money."I handed her a reusable personal cup, but she didn't ring up my order as a reusable cup. (If you bring a clean reusable personal cup, you're supposed to get a discount and bonus stars. It's best to tell them at the beginning of your order, lest they forget, like she did this time.)
Atmosphere: 1
Service: 3
A King
It is a nice and clean Starbucks. Desi served me today and she was super nice!
I come into this location whenever I can’t go to my regular location . I really dislike when I have to come in here because the customer service is poor . Unlike most Starbucks , they rarely greet when I’ve walked in . There’s times that I’ve been literally standing at the register and no ones said anything to me . There’s also a lot of side conversations , which is fine but if I’m waiting to be serviced and the conversations are still going that’s not ok to me . The past few times my order has been taken by a girl with shoulder length hair in a bob with bangs and every time she’s taken my order she’s been very dry and unwelcoming . Also since they keep the straws behind the counter , you have to ask for them . In asking it’s been tossed on the counter even tho I had my hand out to take it which again I felt was rude . I’m not one to complain but like many of us , we’re coming in to have a pleasant and welcoming experience . It just hasn’t been that for me .
Atmosphere: 1
Food: 2
Service: 1
The mgr Renee is very rude and sarcastic as a new coffee drinker and getting to know what drinks I like instead of making me feel welcome he made me feel stupid and uncomfortable along with a gentleman in back of me when he was asking about a latte.
Atmosphere: 1
Service: 1
As I was patiently waiting for any of the 5 employees to recognize, I was standing to place an order. I witnessed them talking about their Saturday night and social lifelife! Not one of them looked up to notice me. I didn't want to come over rude or intimidating, I just wanted to wait patiently to see if they recognized me standing there. Nevertheless I was about to order but decided to go else were... it's not the first thisnhad happen at this location 3436 College Grove Way (next to T-Mobile). Back it's ridiculous and no only 2 other customers were waiting they just had more attention on each other's than the customer!
Jordan
Atmosphere: 1
Service: 1
Cashier missed typed in our order, when asking to be fixed the girl heating up the food took it personally, told us we should have told the cashier, so we told her that we did tell the cashier then copped a bigger attitude. While I agree it was cashiers fault, there is no reason to have an attitude when we as the customer are explaining the situation that it was neither of our faults. Coping skills is a must in customer service and I hope her day gets better
Atmosphere: 1
Food: 5
Service: 1
I'm not coming back and I'm not going to say anything else.
Atmosphere: 1
Food: 1
Service: 1
I made an order at 7:13pm tonight (May 10) & I was only one in here with baristas who were all talking. It's fine to talk to co-workers but I didn't get my grande drink until 7:32pm over them. Usually I like coming to this one, but tonight was so slow for 1 person. They also put my cup in another cup which was kinda weird.
Atmosphere: 1
Food: 5
Service: 1
Very good service. But there is no one for consumption in the place and I really wanted to drink my coffee inside the place. Me decepcionó mucho que bo hubiera
Atmosphere: 2
Food: 5
Service: 5
Inconsistent service and product. I’ve been served lukewarm coffee and watched a barista struggle with a pour over that also ended up being lukewarm. Quality is lacking and it doesn’t reflect the prices Starbucks charges for their products. Coffee usually tastes burnt and too acidic, even the blond roast. Blue Bottle puts Starbucks to shame.
Atmosphere: 1
Food: 1
Service: 1
Homeless people inside every time I go to this location. I won’t be back.
Atmosphere: 1
Service: 5
Great service. Quick preparation for my mobile order. Friendly crew. Nice ambiance. Delicious Carmel Frappuccino.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Restaurantji Recommends
Nice people!! Good service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
I went in today at around 10:30AM and such amazing customer service and the team there is so friendly, and smiling and some of the best customer service I’ve ever seen and received before at Starbucks!
Atmosphere: 5
Food: 5
Service: 5
No chairs or tables..No reatroom.... Just go to Target..(chairs, tables and restroom). WA, UT, AZ, TX, NV, OR. Sad to be the #1 in customer service.
Atmosphere: 1
Food: 3
Service: 1
Another Starbucks with lots of space but with ZERO tables. Where are customers supposed to sit nowadays? ZERO TABLES means, "You are not welcome here, but we'll take your money."I handed her a reusable personal cup, but she didn't ring up my order as a reusable cup. (If you bring a clean reusable personal cup, you're supposed to get a discount and bonus stars. It's best to tell them at the beginning of your order, lest they forget, like she did this time.)
Atmosphere: 1
Service: 3
It is a nice and clean Starbucks. Desi served me today and she was super nice!
Atmosphere: 5
Food: 5
Service: 5
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