Starbucks

Fenton Marketplace, 2245 Fenton Pkwy, San Diego
(619) 516-1360

Recent Reviews

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Qwerty Asdfg

-Blended matcha with a splash of milk
-Add ice
-more milk
-top off with espresso
Created by DA Boss Lady Kim (coffee Master)

Atmosphere: 5

Food: 5

Service: 5

Golnaz H

Stopped by to grab my favorite seasonal beverage and Fatima made it more joyful for me. She was such a kind soul and someone you could tell who loves what she does.

Atmosphere: 5

Food: 5

Service: 5

Fay Wall

Spent $30 plus tip ate in side and they wouldn't let us use restroom.
Poor customer service

Atmosphere: 1

Service: 1

M. R.

I think it's absurd that you allow custom drinks and don't pay attention to the order! And do everything wrong! It's very serious when you get things wrong like the type of milk or caffeine percentage because this can cause serious problems. The products are not healthy, there is almost nothing organic in the store and they even produce the wrong drink!

Atmosphere: 5

Food: 1

Service: 1

Janice Rumsey

I've been a gold card carrying Starbucks Patron for 20-plus years and I've never written a review. This is the worst service I've ever had at a starbucks. Staff was rude, my drink was wrong and had to be remade. I ordered a mocha Frappuccino and they made me a cookie crumble frappuccino. And not only that there were no drinks being made, there wete 4 staff and I sat for a good 5 minutes before they started making my drink. The wrong drink. It was frustrating. Then when I finally did get my accurate mocha Frappuccino it was also wrong and tasted terrible. I'm not sure what's going on here at this location.

Atmosphere: 1

Food: 4

Service: 1

malcolm singh

This Starbucks needs to be trained better and need to learn respect. Today around 8:20am the cashier at this location was extremely rude to my girlfriend for no reason she had so much aggression in her voice and was talking down to my girlfriend due to her politely asking where to pick up the order. She needs to grow up or get a job not working customer service. I will be reporting her to corporate.

Atmosphere: 1

Food: 1

Service: 1

T C

I’ve been a loyal customer at this location for over two years, spending around $1,000 so far and was planning to spend at least another $1,000 in the coming years. That’s more than $2,000 in lifetime value that this store just lost in seconds due to the poor behavior of one barista.

The short, gray-haired barista should not be interacting with customers in their current state. While they may have been technically correct in what they were doing, their attitude, tone, and lack of basic customer communication skills were deeply unprofessional and unacceptable. What made the situation worse was that after our interaction, while I was standing outside by the door, they began taking pictures of me without my consent.

This behavior is far below the standards of Starbucks’ values and customer service, and it left me incredibly disappointed. I strongly recommend they should be retrained and required to complete courses in customer communication and crisis management before continuing in a customer-facing role.

No loyal customer should be treated this way, and unless this is addressed, Starbucks risks losing not just me but many others who expect respect and professionalism when they walk through the door.

Brian

Terrible customer service.

Atmosphere: 1

Food: 1

Service: 1

danielaa

IM gonna be a Karen today, I’ve NEVER made a review . but jaquelyn AND Dunn were so unwelcoming today, everytime i come I love it because of the customer service but not this time. My friend used their bday rewards and were so dry and we didn’t get a smile or a happy bday from any of them. I understand they’re stressed and busy but baby this is ur job, and it made me want to leave right after.im sure they’re amazing people but BOTH of them were so sour. But they ate with the drinks tho!

Atmosphere: 2

Food: 5

Service: 1

Steve Delarosa

The baristas are quite short and not very pleasant. Maybe they are overworked since it's a busy location 🤷

Atmosphere: 3

Food: 3

Service: 1

Howard Walmsley

This was your common every day experience at Starbucks. They met my needs and did it quickly.

Atmosphere: 4

Food: 4

Service: 4

Savas Yalvac

I bought the coffee I always drink at 9.37 this morning and it was prepared in a terrible way . Milk is not added to this coffee later.

Service: 1

Sean M

Horrible service employees are just incompetent

Atmosphere: 1

Food: 1

Service: 1

Jose Renteria

This place was very friendly clean and attentive baristas...5* and more

Josh Weiselberg

This is the best Starbucks there is. There are regulars at the coffee bar and the staff knows their customers, providing a local breakfast club atmosphere that you would just not expect. It's a real positive community vibe going on here.

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