The tablet kiosks does not allow you to add a different type of protein
Carmen Morales
I went to 2 different subways(including this one) wanting a cold cut wrap. Both only offered it in a flatbread, does subway not offer the wrap with tortillas anymore? If not, pictures and advertising needs to be updated! Ended up not ordering anything and bummed I didn’t get a wrap.
Atmosphere: 3
Food: 1
Service: 1
Lily Jones
I’ve ordered multiple times from there online and in store. Whenever I do order online I make sure that in the notes section I add instructions on how I’d like it and they still manage to mess it up. Do not recommend going here go to a different one.
Atmosphere: 1
Food: 2
Service: 2
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they gave me raw bacon
Doreena Close
Today the lady working was working alone .she was amazing I wish I remembered her name it was around 2pm.she was patient and respectful and so accommodating.she made it a great experience .
Aracele Zamarripa
Bread was so old they had no Napkins that they ran out I went in for a soup and that they had sold out already
Raider Gonzo
I live around here, so I've been to this Subway plenty of times, but no more, the staff if nice and friendly, but the portions and quality is way off for the price you have to pay. You lost my patronage Mr. Subway, too much money for too little and untasty.
nyobi
terrible service ordered my food 30-35 minutes before heading towards the store and the food was not done , they left an employee alone on a weekend during busy hours not okay i blame management for the scheduling it took an hour to get 2 sandwiches done and he had a really long line focusing more on the in person customers with alot of mobile orders waiting as well
Ray Aaron
By The Time I Got 🏡 Home It Became A Flat Smash Sandwich & I Couldn't Find None Of Fresh Vegetables !? . . . Thank Ray A.
This is the worst place to eat and work at, they only have one person taking customers in the front and online orders, all employees work off the clock cuz otherwise they give a you break violation, the managers Silvia Orozco and Rosalba Torres are evil for this
S B
This Subway in particular is horrible.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Martinez
I never leave reviews because I myself work in the restaurant industry so i try to be polite to others and understanding
But this has the be most unpleasant visit to my local subway 416 west san ysidro blvd ste M san ysidro 92173
When i come to subway i like to customize my sandwich and add extras (double meat) even if it costs more im willing to pay I like to enjoy my food
Im a pregnant lady with cravings i asked for a tuna sandwich double bacon provolone and toasted
For veggies i was craving tons of jalapeños FRIDA said i was only able to get 6
Mind you i opted out of veggies only asked for lettuce cucumbers and tons of jalapeños I offered to pay more and FRIDA the sandwich artist denied it and pull out the veggie formula sheet from behind the counter with a disrespectful attitude
I have worked at subways before i know formulas, i know sandwiches but im also aware that if a guest requests more you can up-charge or ask a manager
Also a guest who is paying for double meat already wouldn’t mind paying additional for a side of jalapeños
Its ridiculous
Not only this but she had an attitude when i asked for extra jalapeños she threw the napkins at me and i returned them
I love subway i buy it often but this is terrible customer service especially for someone who is willing to pay extras
Maybe you need better training on the employees Maybe she was having a bad morning but this is unacceptable
I purchased two sandwiches, 2 chips, extra meat, 2 cookies and large drink i was willing to pay to enjoy my meal
But this was simply unacceptable
At the end FRIDA had a disgusting attitude And didnt even charge me properly she forgot extra meat she forgot bag of chips So why did giving mw extra jalapeños matter if she still made the business lose money
When i asked for a complaint number or manager customer service email she denied
Atmosphere: 1
Food: 1
Service: 1
Juan Calderon
Worker prioritized everyone else’s order before my mobile order. Waited 30 mins and then decided to cancel .
Atmosphere: 1
Food: 1
Service: 1
saira saira
I ordered a foot long cookie and they gave me a churro. I went back to fix the mistake and “Frida” (without a nametag) said they ran out and I had the option of regular cookies or the churro. I said both and she said no or I can go on the website and cancel my order after they had already charged me! Super bad service! Don’t go people!
The tablet kiosks does not allow you to add a different type of protein
I went to 2 different subways(including this one) wanting a cold cut wrap. Both only offered it in a flatbread, does subway not offer the wrap with tortillas anymore? If not, pictures and advertising needs to be updated!
Ended up not ordering anything and bummed I didn’t get a wrap.
Atmosphere: 3
Food: 1
Service: 1
I’ve ordered multiple times from there online and in store. Whenever I do order online I make sure that in the notes section I add instructions on how I’d like it and they still manage to mess it up. Do not recommend going here go to a different one.
Atmosphere: 1
Food: 2
Service: 2
they gave me raw bacon
Today the lady working was working alone .she was amazing I wish I remembered her name it was around 2pm.she was patient and respectful and so accommodating.she made it a great experience .
Bread was so old they had no Napkins that they ran out I went in for a soup and that they had sold out already
I live around here, so I've been to this Subway plenty of times, but no more, the staff if nice and friendly, but the portions and quality is way off for the price you have to pay. You lost my patronage Mr. Subway, too much money for too little and untasty.
terrible service ordered my food 30-35 minutes before heading towards the store and the food was not done , they left an employee alone on a weekend during busy hours not okay i blame management for the scheduling it took an hour to get 2 sandwiches done and he had a really long line focusing more on the in person customers with alot of mobile orders waiting as well
By The Time I Got 🏡 Home It Became A Flat Smash Sandwich & I Couldn't Find None Of Fresh Vegetables !? . . . Thank Ray A.
Really bad service Always!
Restaurantji Recommends
This is the worst place to eat and work at, they only have one person taking customers in the front and online orders, all employees work off the clock cuz otherwise they give a you break violation, the managers Silvia Orozco and Rosalba Torres are evil for this
This Subway in particular is horrible.
Atmosphere: 1
Food: 1
Service: 1
I never leave reviews because I myself work in the restaurant industry so i try to be polite to others and understanding
But this has the be most unpleasant visit to my local subway 416 west san ysidro blvd ste M san ysidro 92173
When i come to subway i like to customize my sandwich and add extras (double meat) even if it costs more im willing to pay
I like to enjoy my food
Im a pregnant lady with cravings i asked for a tuna sandwich double bacon provolone and toasted
For veggies i was craving tons of jalapeños FRIDA said i was only able to get 6
Mind you i opted out of veggies only asked for lettuce cucumbers and tons of jalapeños
I offered to pay more and FRIDA the sandwich artist denied it and pull out the veggie formula sheet from behind the counter
with a disrespectful attitude
I have worked at subways before i know formulas, i know sandwiches but im also aware that if a guest requests more you can up-charge or ask a manager
Also a guest who is paying for double meat already wouldn’t mind paying additional for a side of jalapeños
Its ridiculous
Not only this but she had an attitude when i asked for extra jalapeños she threw the napkins at me and i returned them
I love subway i buy it often but this is terrible customer service especially for someone who is willing to pay extras
Maybe you need better training on the employees
Maybe she was having a bad morning but this is unacceptable
I purchased two sandwiches, 2 chips, extra meat, 2 cookies and large drink i was willing to pay to enjoy my meal
But this was simply unacceptable
At the end FRIDA had a disgusting attitude
And didnt even charge me properly she forgot extra meat she forgot bag of chips
So why did giving mw extra jalapeños matter if she still made the business lose money
When i asked for a complaint number or manager customer service email she denied
Atmosphere: 1
Food: 1
Service: 1
Worker prioritized everyone else’s order before my mobile order. Waited 30 mins and then decided to cancel .
Atmosphere: 1
Food: 1
Service: 1
I ordered a foot long cookie and they gave me a churro. I went back to fix the mistake and “Frida” (without a nametag) said they ran out and I had the option of regular cookies or the churro. I said both and she said no or I can go on the website and cancel my order after they had already charged me! Super bad service! Don’t go people!
Atmosphere: 1
Food: 1
Service: 1
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