The Coffee Bean & Tea Leaf

Every time we go to Las Americas Outlet, our first stop is always The Coffee Bean and Tea Leaf. We’ve never had a bad experience—until now. The drinks have always been great, so this time we ordered a few more than usual. As we walked off, I even said how consistently amazing everything has been.

But just a few stores down, I realized my $7 iced drink was already gone. It was packed with so much ice, I only got a few sips. I went back to speak with the barista, expecting some understanding. Instead, she just explained how they make the drinks and handed me a $1 coupon—no apology, no offer to fix it. Just, “Next time ask for less ice.”

If she had simply said, “Let me make it right,” I would’ve been happy—and tipped generously. Instead, I left feeling disrespected. I wouldn’t recommend this location to anyone now. I know my feedback may not matter to the company, but I hope someone sees this and considers retraining the staff on basic customer service.

Best coffee in town. Much better than your typical Starbucks and not crowded. A hidden gem indeed!

I came today, Friday at 6 pm, a guy helped me and called me a bitch when I paid him with a folded bill that the machine wouldn't take. He told me that he couldn't charge me with that bill, however when I tried one last time the machine took the bill. I told him that they should have pens to check for counterfeit bills and when I turned around he called me a bitch. I find it AMAZING how you can have these types of INCOMPETENT customer service people. Be careful with the people they put in charge of these companies!!!

Atmosphere: 1

Food: 1

Service: 1

I just discovered it and I loved it. Now I buy it almost every day. They always look just as good. Now it's my new favorite. I know I'm not going to be disappointed like the other one 😅and the guys are very friendly and help you with any questions. , I especially like that Leslie, a very kind and pleasant girl, takes care of me. I recommend you try the Iced brown sugar late, my favorite ❤️

Atmosphere: 5

Food: 5

Service: 5

I arrived very happy and placed my order which was repeated 2 times by the cashier and was successfully charged, I received my order and I was missing my 🥐 chocolate croissant and my glass of water 🥤 which were charged according to him when he repeated the order by second time, when I went to order my 🥐 and 🥤 of water they told me wait, wait and then the woman told me to go to the checkout and I went through the 🥐🥤 with the young man because I saw him putting the bread in and I said he's going to give me my order missing and he tells me it's $$ for it 🥐 I told him forget it it's fine I don't want it just the glass of water and he tells me it's $$ and I told him forget it I don't want anything!!! It's already annoying because how is he going to charge me again when he repeated the order 2 times and I don't charge for the things. Holy God, I was already very upset and because of his bad communication I won't come again. I better leave and continue going to STARBUCKS ☕️♥️♥️♥️ where always They give me my order without a problem and if there is an error they resolve it harmoniously and give me the water for FREE ♥️ they don't give me a bad time with their EsTŰpDŻ strategies to want to charge you again and make you wait in line again. I'm not coming back PLAZA LAS AMERICAS

Atmosphere: 1

Food: 1

Service: 1

Ordered strawberry matcha, it’s great and the service was great too, I waited in line for 2 minutes and once I ordered it was ready between seconds.

Atmosphere: 5

Food: 5

Service: 5

The drinks 10/10 and the staff very friendly. The best place :)

Atmosphere: 5

Food: 5

Service: 5

terrible service

Atmosphere: 1

Food: 3

Service: 1

Hazelnut ice blended is the best

Atmosphere: 5

Food: 5

Service: 5

I visited The Coffee Bean & Tea Leaf at Plaza Las Americas and ordered a Matcha Green Tea Ice Blended Drink with oat milk. It was delicious and delightfully creamy! While the matcha flavor was lighter than I would have preferred, the drink was still a sweet and creamy delight. Additionally, I received a 50% off promo for downloading the rewards app, which made the experience even better. My order was made promptly and efficiently—it was being prepared while I was paying! Overall, I’m very impressed with the quality, speed, efficiency, and excellent customer service. Highly recommend!

Dietary restrictions: Alternatives to milk such as almond milk and oat milk.

Atmosphere: 5

Food: 5

Service: 5

Close tot he border. Lots of seats. WiFi. Outlets. Solid coffee. No bathrooms :(

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cookie Butter

That day the service was very nice BUT the coffee was somehow too bitter, the pastries were only lukewarm and with a sour aftertaste, the green fajita was really not good. The place was also rather on the dirty side. Maybe someone was sick... I don't want to be unfair, but unfortunately I only gave it 2 stars that day.

Atmosphere: 2

Food: 2

Service: 2

The coffee is good . But their opening hours are off. Never open 530 or 630, and I always wait 15 to 20 min more . And no one shows up .

Atmosphere: 3

Food: 3

Service: 3

I come here early in the mornings and just sit for a while with a cup of tea. The staff is very friendly and sitting inside. The establishment is not an issue.

Atmosphere: 5

Service: 5

Excellent coffee and excellent service, very fast service and in relation to cost it is adequate.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ensalada Con Frutos Rojos