The Coffee Bean & Tea Leaf

If I could give 0 stars I would! Absolutely terrible service. Ordering a large ice blended mocha with no whip sounds nowhere close to the word vanilla. And then to argue over what I ordered, multiple times!! ABSOLUTELY RIDICULOUS! DO BETTER! Im outraged over the level of disrespect!

My wife always loves going to coffee . I liked the environment.

Atmosphere: 4

Food: 5

Service: 5

I drive from Mission Beach because I like their coffee the best.

Atmosphere: 5

Service: 5

Really enjoy their coffee. Baked goods are just ok.

Atmosphere: 5

Food: 5

Service: 5

Hire people that can take orders.

The service is VERY SLOOOOOOW. The place is amazing but man o man. I was watching everybody work really hard, but there just wasn't enough people back there to make all the drinks.

Atmosphere: 5

Food: 5

Service: 2

Every time we go to Las Americas Outlet, our first stop is always The Coffee Bean and Tea Leaf. We’ve never had a bad experience—until now. The drinks have always been great, so this time we ordered a few more than usual. As we walked off, I even said how consistently amazing everything has been.

But just a few stores down, I realized my $7 iced drink was already gone. It was packed with so much ice, I only got a few sips. I went back to speak with the barista, expecting some understanding. Instead, she just explained how they make the drinks and handed me a $1 coupon—no apology, no offer to fix it. Just, “Next time ask for less ice.”

If she had simply said, “Let me make it right,” I would’ve been happy—and tipped generously. Instead, I left feeling disrespected. I wouldn’t recommend this location to anyone now. I know my feedback may not matter to the company, but I hope someone sees this and considers retraining the staff on basic customer service.

Atmosphere: 3

Food: 4

Service: 1

Best coffee in town. Much better than your typical Starbucks and not crowded. A hidden gem indeed!

I came today, Friday at 6 pm, a guy helped me and called me a bitch when I paid him with a folded bill that the machine wouldn't take. He told me that he couldn't charge me with that bill, however when I tried one last time the machine took the bill. I told him that they should have pens to check for counterfeit bills and when I turned around he called me a bitch. I find it AMAZING how you can have these types of INCOMPETENT customer service people. Be careful with the people they put in charge of these companies!!!

Atmosphere: 1

Food: 1

Service: 1

I just discovered it and I loved it. Now I buy it almost every day. They always look just as good. Now it's my new favorite. I know I'm not going to be disappointed like the other one 😅and the guys are very friendly and help you with any questions. , I especially like that Leslie, a very kind and pleasant girl, takes care of me. I recommend you try the Iced brown sugar late, my favorite ❤️

Atmosphere: 5

Food: 5

Service: 5

I arrived very happy and placed my order which was repeated 2 times by the cashier and was successfully charged, I received my order and I was missing my 🥐 chocolate croissant and my glass of water 🥤 which were charged according to him when he repeated the order by second time, when I went to order my 🥐 and 🥤 of water they told me wait, wait and then the woman told me to go to the checkout and I went through the 🥐🥤 with the young man because I saw him putting the bread in and I said he's going to give me my order missing and he tells me it's $$ for it 🥐 I told him forget it it's fine I don't want it just the glass of water and he tells me it's $$ and I told him forget it I don't want anything!!! It's already annoying because how is he going to charge me again when he repeated the order 2 times and I don't charge for the things. Holy God, I was already very upset and because of his bad communication I won't come again. I better leave and continue going to STARBUCKS ☕️♥️♥️♥️ where always They give me my order without a problem and if there is an error they resolve it harmoniously and give me the water for FREE ♥️ they don't give me a bad time with their EsTŰpDŻ strategies to want to charge you again and make you wait in line again. I'm not coming back PLAZA LAS AMERICAS

Atmosphere: 1

Food: 1

Service: 1

Ordered strawberry matcha, it’s great and the service was great too, I waited in line for 2 minutes and once I ordered it was ready between seconds.

Atmosphere: 5

Food: 5

Service: 5

The drinks 10/10 and the staff very friendly. The best place :)

Atmosphere: 5

Food: 5

Service: 5

terrible service

Atmosphere: 1

Food: 3

Service: 1

Hazelnut ice blended is the best

Atmosphere: 5

Food: 5

Service: 5