Wetzel's Pretzels

We waited 30 minutes for mediocre pretzels. Worst decision of my life.

I ordered wetzel bitz and sweet glaze. Paid $13 for them. I thought it was expensive but I thought nothing of it. I walked to food court opened bag to find pizza bitz. I walked back told them they gave me the wrong thing. I wanted correct item. Instead they charged me for wetzel bitz. The bitz were over cooked on the outside and not cooked completely and taste like dough. So the pizza and wetzel bitz were tossed and I spent $21 plus the tip I left and got poor customer service and poor quality control on how the pretzel was cooked. I was told it’s hard for them to hear in the booth vs offered a refund and correct item. This is a training issue. This happened 5/12/2025 around 4:25ish.

cold and burnt pretzels. was not given a receipt so i don’t know how much i paid. employees were so dry and cold and no greeting just “what do you want?”

i’d like a refund ~

The food was the best the service was good but I’ve seen better. I’m such a picky eater and I don’t eat at restaurants but the food here is so good that I would eat it

Went Saturday night because I was craving a pretzel. Must have been near closing time because they only had 2-3 options. She got my pretzel out of a cooler and as I walked away, I realized it was cold. Very disappointing. The employee was nice and gave me 15% off. Should’ve know something was up then.

They somehow added too much oil on the pretzel

this place is amazing lwk

Ordered a cinnamon pretzel but it had no cinnamon just sugar. Disappointed especially for an $8 pretzel. This location sucks , young kids that are rude

NICE servIce

Rude employees! Employee was too busy on her phone while in the middle of taking my order. Wouldn’t be complaining if I wasn’t given attitude for no reason & on top of that was laughed at to my face for asking for my correct order!!! Get better employees because the ones you have now only seem to care about their phones and smoking right next to the stand while on the clock.

Atmosphere: 1

Food: 2

Service: 1

9 dollars for Bitz at least hire people that are polite.

Honestly had a great experience, didn't have to wait at all for food and the employees were super friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pretzel

DO NOT eat here or support this business!!

Doughy, hot, and delicious lightly salted pretzels ?It’s become like an addictionI go there every day now!Love it when the pretzel is fresh out of the oven and prefer it less crispy.The dough tastes so good!

Atmosphere: 5

Food: 5

Service: 3

Horrible customer service they took to long for my food and they all seem like they don’t care about their job, this isn’t the first time this happened