Wingstop stole my money! Waited 2 HOURS and never received my order and they never processed my refund.You can't make this up!So I entered the the El Cajon Blvd location here in San Diego, CA on April 5th, approximately at 9:15pm. My girlfriend and I ordered two combos and I spent $48.56. Business was booming and the cashier had told us once we got up to the register they were busy and our order could take 45 minutes. We were hungry and agreed to wait after driving 30 minutes to this store for our wings. The employee that rang our order up said the printer wasn't working so he couldn't provide us a copy of the receipt. He handed us our cups and we grabbed our drinks and sat down. After an hour of waiting patiently.. One of employees asked us if we've been helped. I responded and had told him we had already paid and ordered in store. He said my order was never processed and they haven't started making my order because their system was down despite them already charging me. I repeated my order and he wrote it down quickly on the back of a old receipt. He apologized and said he would only be 15 more minutes.. I sat back down and waited another 45 minutes until they called my name. So at this point it has been 1 hour and 45 minutes. As the employee was handing me the bag they said they were missing my side of corn and pulled the bag back. I sat back down and a older customer came in and was told he would have to wait 2 hours for a 6 pcs. He was angry and the employees started arguing with him and a fight almost broke out. We have a 20 minute video of the fighting and drama. There was 4 employees in the lobby arguing with this old man that refused to leave the store and there was only one employee cooking the food. 2 hours later.. They ask me if I've been helped again and told me I they don't have my order. The woman told me she'd write down my order and I can come back any other day to get my order. I told her after waiting 2 hours I would like a refund. She went into their order keeping system and found my order and said she processed my refund. I never received my refund. Can't believe we waited 2 hours and left empty handed! By the time we left it was already past 11:30pm and most of the restaurants were already closed. We drove back home hungry and disappointed! I called corporate to complain the next day on the 6th and they took my information and my report. No action or recourse though. I haven't received any phone calls or emails. No apologies and most importantly no refund!
Atmosphere: 1
Food: 1
Service: 1
Sheneise Scott-Turner
Vicente was awesome! He gave me suggestions for flavors as well as recommendations for meals! Will definitely be back soon!
Vicente had excellent customer service and made me feel welcomed, easy process
Atmosphere: 5
Food: 5
Service: 5
Abigail Esposito
YALLL vicente is a pure delight!!! awesome service will definitely be coming back as long as he’s around!!
Atmosphere: 5
Food: 5
Service: 5
Barbara Castro
Customer service from Vincente was amazing at this exact location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries, French Fries
Emmanuel Alcocer
603 Vicente was great I would definitely come back to this exact location on El Cajon blvd
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 15pc for 2 with Fries Cajun Flavor, Seasoned Fries
Coffeelvr16
I come here frequently to pick up my order from the app, since I find ordering on the app to be much easier and convient. I live close by so this wingstop is basically my to-go for when I need a quick lunch/dinner and I love it!! The lady manager is super cool, and all of the employees here are pretty chill. I've never had any problems with my order, and if anything on somedays it's better than expected!! I've been coming here a lot especially because of the new limited time flavor: hot honey which is super yummy. I love the fries with lemon pepper seasoning, although sometimes they taste a bit old and over-seasoned, it's nothing too bad and I always end up eating them all anyways lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 16 99 Boneless Meal Deal, Dips, Small 6 PC Wing Combo, Seasoned Fries
Serkan Akaalp
Vicente was amazing and good service!
Atmosphere: 5
Food: 5
Service: 5
Daniela Valencia
Love this Wingstop!! 10/10 would recommend also Vicente has excellent customer service skill!
Vicente at this store 603 was very helpful and helped us get a better deal for our money !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Dale Hopkins
Vicente was great, excellent service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Ivory Johnson- Carbajal
Vicente was awesome he has great energy and made the transaction fun. 10/10 experience.
Atmosphere: 4
Food: 4
Service: 5
Egan Franke
actually pretty decent for a wingstop (which is a low bar to begin with but you know what to expect when you're ordering wingstop to begin with)food is as good as wingstop wings can be and sometimes they get swamped with ordered with delivery apps and takeout orders but the front of house folks are always friendly and make you whole by the time you get your food.
Wingstop stole my money! Waited 2 HOURS and never received my order and they never processed my refund.You can't make this up!So I entered the the El Cajon Blvd location here in San Diego, CA on April 5th, approximately at 9:15pm. My girlfriend and I ordered two combos and I spent $48.56. Business was booming and the cashier had told us once we got up to the register they were busy and our order could take 45 minutes. We were hungry and agreed to wait after driving 30 minutes to this store for our wings. The employee that rang our order up said the printer wasn't working so he couldn't provide us a copy of the receipt. He handed us our cups and we grabbed our drinks and sat down. After an hour of waiting patiently.. One of employees asked us if we've been helped. I responded and had told him we had already paid and ordered in store. He said my order was never processed and they haven't started making my order because their system was down despite them already charging me. I repeated my order and he wrote it down quickly on the back of a old receipt. He apologized and said he would only be 15 more minutes.. I sat back down and waited another 45 minutes until they called my name. So at this point it has been 1 hour and 45 minutes. As the employee was handing me the bag they said they were missing my side of corn and pulled the bag back. I sat back down and a older customer came in and was told he would have to wait 2 hours for a 6 pcs. He was angry and the employees started arguing with him and a fight almost broke out. We have a 20 minute video of the fighting and drama. There was 4 employees in the lobby arguing with this old man that refused to leave the store and there was only one employee cooking the food. 2 hours later.. They ask me if I've been helped again and told me I they don't have my order. The woman told me she'd write down my order and I can come back any other day to get my order. I told her after waiting 2 hours I would like a refund. She went into their order keeping system and found my order and said she processed my refund. I never received my refund. Can't believe we waited 2 hours and left empty handed! By the time we left it was already past 11:30pm and most of the restaurants were already closed. We drove back home hungry and disappointed! I called corporate to complain the next day on the 6th and they took my information and my report. No action or recourse though. I haven't received any phone calls or emails. No apologies and most importantly no refund!
Atmosphere: 1
Food: 1
Service: 1
Vicente was awesome! He gave me suggestions for flavors as well as recommendations for meals! Will definitely be back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Seasoned Fries, Classic Wings
Great service, thanks Alberto!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Wings
Vicente had excellent customer service and made me feel welcomed, easy process
Atmosphere: 5
Food: 5
Service: 5
YALLL vicente is a pure delight!!! awesome service will definitely be coming back as long as he’s around!!
Atmosphere: 5
Food: 5
Service: 5
Customer service from Vincente was amazing at this exact location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries, French Fries
603 Vicente was great I would definitely come back to this exact location on El Cajon blvd
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 15pc for 2 with Fries Cajun Flavor, Seasoned Fries
I come here frequently to pick up my order from the app, since I find ordering on the app to be much easier and convient. I live close by so this wingstop is basically my to-go for when I need a quick lunch/dinner and I love it!! The lady manager is super cool, and all of the employees here are pretty chill. I've never had any problems with my order, and if anything on somedays it's better than expected!! I've been coming here a lot especially because of the new limited time flavor: hot honey which is super yummy. I love the fries with lemon pepper seasoning, although sometimes they taste a bit old and over-seasoned, it's nothing too bad and I always end up eating them all anyways lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 16 99 Boneless Meal Deal, Dips, Small 6 PC Wing Combo, Seasoned Fries
Vicente was amazing and good service!
Atmosphere: 5
Food: 5
Service: 5
Love this Wingstop!! 10/10 would recommend also Vicente has excellent customer service skill!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Vicente at this store 603 was very helpful and helped us get a better deal for our money !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Vicente was great, excellent service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Vicente was awesome he has great energy and made the transaction fun. 10/10 experience.
Atmosphere: 4
Food: 4
Service: 5
actually pretty decent for a wingstop (which is a low bar to begin with but you know what to expect when you're ordering wingstop to begin with)food is as good as wingstop wings can be and sometimes they get swamped with ordered with delivery apps and takeout orders but the front of house folks are always friendly and make you whole by the time you get your food.
Atmosphere: 4
Food: 4
Service: 5
Angel gave great customer service!!
Atmosphere: 5
Food: 5
Service: 5