Unable to order the burger I always order through kiosk.. no help at counter. Guess I'm not coming here any more. Also unable to get ketchup any more or water cup.
Walk inside. No counter service. Have only kiosk. The owner just doesn't care period. All the reviews have no response.
Atmosphere: 3
Food: 3
Service: 1
Chris
TO THE EMPLOYEE Ms.ROSA, THANK YOU FOR HELPING ME AND MY FAMILY. YOU PROVIDED AMAZING CUSTOMER SERVICE AND WAS ABLE TO GET OUR ORDER OUT IN 8 MIN which was very impressive THANK YOU MS ROSA. FOR YOUR HARD WORK. AND if your manager was hiding in the back he is a coward.
Atmosphere: 5
Food: 5
Service: 5
Jimmy Rodas
i gave 100$ straight from the bank "wells fargo " btw, then a second later guy comes back with it ripped in half and all moist 🤦🏽♂️ ridiculous how stupid of a bill scanner they have told her if i can get it new since i didnt give it to them like that she said they couldn't because they dont jnow of its real or not even tho i put it in bare lighting and can clearly see its real , side note, went to mcdonalds right after and they took it and accepted it because its real , burger king ass for assuming its fake with that bs bill scanner that dont even work.
Atmosphere: 1
Food: 1
Service: 1
Gloria Mendes
I would like to know who the owner of this restaurant is and have a serious conversation with them about the people they have working at this location in the morning. Literally the worst drive thru costumer ever, the same rude lady is there I hate coming here because I dread having her hand me my food in the mornings. Unfortunately this is the nearest Burger King to me but it has soul sucking service. This lady needs to go already.
Atmosphere: 1
Food: 1
Service: 1
Jorge Ibarra
The worst service apart from serving you reluctantly, they take a long time to deliver the food
Atmosphere: 1
Food: 2
Service: 1
Guadalupe Arredondo
Forgot why I stop coming here but was refreshed why. came In the same time as the customer before me but they helped her out 10 mins later after the lady was helped and was talking with another customer sense apparently they were a regular finally was helped and I was on a 30 min time crunch so that resulted why I only got a little bit of food so by the time I got my food and go back to eat it notice I only had 10 mins left into the 30 mins thank you burger king for reminding me why I stop coming and won’t be back disappointed also why is it always hot in there does the ac not work reason to why I didn’t eat there. Should of just walked out then waiting there but today is a lesson learn makes sense why there was hardly any customers
Atmosphere: 3
Food: 2
Service: 1
Javier Cerda
This has to be the slowest BK around.The drive thru can be empty and you’ll still be waiting 10-15mins for your order.Just go to McDonald’s across the street, they’re better organized.
Atmosphere: 1
Food: 3
Service: 1
Edgar Gonzalez
Dining in takes forever to take your order n get your food. They are more worried about the drive thru.
Bad customer service take 10 min to take my order and 15 min to make my food
Service: 1
Rebecca Gonzales
It took 20 minutes to get my food. I dined in but it was way too long a wait.
Atmosphere: 1
Food: 1
Service: 1
Mary Kay
I've been coming here every morning but won't be coming back again. I always leave the drive thru with a nasty vibe. The drive thru lady is always rude and gives off the evil to me. She gives me the death stare when I say thank you. I stopped saying thank you and she still stares me down and doesn't say a thing as she hands me my order. Makes me feel like she poisoned me. Bad vibes here
Atmosphere: 1
Service: 1
JC Bustamante
The service was good they’re super nice my complain is the quality of the burger. I think they gave us old patty and reheated
Atmosphere: 4
Food: 2
Service: 4
rain day
Dear Mr Burger King management .. I have being at your Burger King in Sylmar ca on Glenoaks blvd and your speaker at the ordering both does not sound loud enough, I can bearly hear the person taking the order .. I’m tired of that happening everytime I’m at your restaurant ordering on the drive thru and not be able to hear the person taking the order … but that’s no all , I was trying to give a feed back at the window with the lady that took the order , I told her that I can bearly hear her because the speaker was not loud enogh and this is what she responded “if your complaining maybe you should buy it for me! I was just very surprise by the lack of professionalism on her part .Management ; employees need better training this is just a feed back please take care of the issue..
Unable to order the burger I always order through kiosk.. no help at counter. Guess I'm not coming here any more. Also unable to get ketchup any more or water cup.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Whopper
THOSE AUTOCERVISE MACHINES ARE NO GOOD .
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Whopper
Walk inside. No counter service. Have only kiosk. The owner just doesn't care period. All the reviews have no response.
Atmosphere: 3
Food: 3
Service: 1
TO THE EMPLOYEE Ms.ROSA, THANK YOU FOR HELPING ME AND MY FAMILY. YOU PROVIDED AMAZING CUSTOMER SERVICE AND WAS ABLE TO GET OUR ORDER OUT IN 8 MIN which was very impressive THANK YOU MS ROSA. FOR YOUR HARD WORK. AND if your manager was hiding in the back he is a coward.
Atmosphere: 5
Food: 5
Service: 5
i gave 100$ straight from the bank "wells fargo " btw, then a second later guy comes back with it ripped in half and all moist 🤦🏽♂️ ridiculous how stupid of a bill scanner they have told her if i can get it new since i didnt give it to them like that she said they couldn't because they dont jnow of its real or not even tho i put it in bare lighting and can clearly see its real , side note, went to mcdonalds right after and they took it and accepted it because its real , burger king ass for assuming its fake with that bs bill scanner that dont even work.
Atmosphere: 1
Food: 1
Service: 1
I would like to know who the owner of this restaurant is and have a serious conversation with them about the people they have working at this location in the morning. Literally the worst drive thru costumer ever, the same rude lady is there I hate coming here because I dread having her hand me my food in the mornings. Unfortunately this is the nearest Burger King to me but it has soul sucking service. This lady needs to go already.
Atmosphere: 1
Food: 1
Service: 1
The worst service apart from serving you reluctantly, they take a long time to deliver the food
Atmosphere: 1
Food: 2
Service: 1
Forgot why I stop coming here but was refreshed why. came In the same time as the customer before me but they helped her out 10 mins later after the lady was helped and was talking with another customer sense apparently they were a regular finally was helped and I was on a 30 min time crunch so that resulted why I only got a little bit of food so by the time I got my food and go back to eat it notice I only had 10 mins left into the 30 mins thank you burger king for reminding me why I stop coming and won’t be back disappointed also why is it always hot in there does the ac not work reason to why I didn’t eat there. Should of just walked out then waiting there but today is a lesson learn makes sense why there was hardly any customers
Atmosphere: 3
Food: 2
Service: 1
This has to be the slowest BK around.The drive thru can be empty and you’ll still be waiting 10-15mins for your order.Just go to McDonald’s across the street, they’re better organized.
Atmosphere: 1
Food: 3
Service: 1
Dining in takes forever to take your order n get your food. They are more worried about the drive thru.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Bad customer service take 10 min to take my order and 15 min to make my food
Service: 1
It took 20 minutes to get my food. I dined in but it was way too long a wait.
Atmosphere: 1
Food: 1
Service: 1
I've been coming here every morning but won't be coming back again. I always leave the drive thru with a nasty vibe. The drive thru lady is always rude and gives off the evil to me. She gives me the death stare when I say thank you. I stopped saying thank you and she still stares me down and doesn't say a thing as she hands me my order. Makes me feel like she poisoned me. Bad vibes here
Atmosphere: 1
Service: 1
The service was good they’re super nice my complain is the quality of the burger. I think they gave us old patty and reheated
Atmosphere: 4
Food: 2
Service: 4
Dear Mr Burger King management .. I have being at your Burger King in Sylmar ca on Glenoaks blvd and your speaker at the ordering both does not sound loud enough, I can bearly hear the person taking the order .. I’m tired of that happening everytime I’m at your restaurant ordering on the drive thru and not be able to hear the person taking the order … but that’s no all , I was trying to give a feed back at the window with the lady that took the order , I told her that I can bearly hear her because the speaker was not loud enogh and this is what she responded “if your complaining maybe you should buy it for me! I was just very surprise by the lack of professionalism on her part .Management ; employees need better training this is just a feed back please take care of the issue..
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