The girl at the window wanted to argue instead of get my food. No customer service skills.
Service: 1
Victoria Cisneros
I left without my food at the drive through because they had immature kids working there. They would rather argue about me driving up fast instead of getting me the food.
Service: 1
Victoria Marie
This is the second time I had a bad experience with this store. They made me repeat my whole order at the window and still wanted to argue about why I drove up fast to the window. The person at the speaker clearly repeated back to me my order. I also told the person at the window but they still wanted to argue about me driving up. They don't care about wasting your time.
Service: 1
Roger Gonzalez
Very good staff chicken on point
Atmosphere: 5
Food: 5
Service: 5
Olga Saldana
I just pick up one salad and one pollo bowl, How can People eat without any utensils 😕
Service: 1
Tyna G
It Was Cool.
Atmosphere: 4
Food: 4
Service: 4
Maria Hernandez
Great aervice
Atmosphere: 5
Food: 5
Service: 5
Sofia Tortilla
They have the restaurant indoor close, due to renovation and they refused to take two separate orders in the driver thru. They are the ones who have restaurant close to take orders inside, so they should have allowed at least two order but NO
Atmosphere: 1
Food: 2
Service: 1
Melissa F
I order through the app and the app didn’t say that it was under construction so had to go through drive through to pick up my order
Atmosphere: 1
Francisco Avina
Food was good but they got my online order wrong didn't have time to go in and correct it since I had to go back to work
The taste is still there, and that’s why I keep visit pollo loco. However, since Covid, you have to argue to get some salsa roja and that’s my experience at any pollo loco in the SFV. It’s annoying and the reason I don’t visit more often. This is one of the my closer locations and it’s a shame I have to go through this every single time.
Atmosphere: 3
Food: 4
Service: 1
Luis Rangel
A live cockroach walking on my food… server took food back before I was able to get a photo… got a refund tho as expected
Atmosphere: 1
Food: 1
Service: 1
Marlon Beavers
I had the opportunity to interact with the new store manager and I was impressed by his knowledge of running an effective busines...And the chicken nachos are crazy good!
The girl at the window wanted to argue instead of get my food. No customer service skills.
Service: 1
I left without my food at the drive through because they had immature kids working there. They would rather argue about me driving up fast instead of getting me the food.
Service: 1
This is the second time I had a bad experience with this store. They made me repeat my whole order at the window and still wanted to argue about why I drove up fast to the window. The person at the speaker clearly repeated back to me my order. I also told the person at the window but they still wanted to argue about me driving up. They don't care about wasting your time.
Service: 1
Very good staff chicken on point
Atmosphere: 5
Food: 5
Service: 5
I just pick up one salad and one pollo bowl, How can People eat without any utensils 😕
Service: 1
It Was Cool.
Atmosphere: 4
Food: 4
Service: 4
Great aervice
Atmosphere: 5
Food: 5
Service: 5
They have the restaurant indoor close, due to renovation and they refused to take two separate orders in the driver thru. They are the ones who have restaurant close to take orders inside, so they should have allowed at least two order but NO
Atmosphere: 1
Food: 2
Service: 1
I order through the app and the app didn’t say that it was under construction so had to go through drive through to pick up my order
Atmosphere: 1
Food was good but they got my online order wrong didn't have time to go in and correct it since I had to go back to work
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The taste is still there, and that’s why I keep visit pollo loco. However, since Covid, you have to argue to get some salsa roja and that’s my experience at any pollo loco in the SFV. It’s annoying and the reason I don’t visit more often. This is one of the my closer locations and it’s a shame I have to go through this every single time.
Atmosphere: 3
Food: 4
Service: 1
A live cockroach walking on my food… server took food back before I was able to get a photo… got a refund tho as expected
Atmosphere: 1
Food: 1
Service: 1
I had the opportunity to interact with the new store manager and I was impressed by his knowledge of running an effective busines...And the chicken nachos are crazy good!
Atmosphere: 5
Food: 5
Service: 5
Fast service..
Food: 5
Service: 5
EMPLOYEES, LESS TALKING AND MORE WORK
Atmosphere: 1
Food: 5
Service: 1
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