When I got my food there was a large strand of hair inside from one of the female cooks in the back. I showed it to the manager and she offered to replace it. I just asked for a refund. I lost my appetite after that. I thought they were supposed to wear hairnets in back to prevent that. I at here for almost 7 year because it's close to work. I'll never go back because of that.
They are over cooking the chicken here, had a tostada salad and it was very very dry....plus they were turning customers away because they could only take cash. Sad business management!
THE MACHINES THEY PUT IN TO ORDER THE FOOD YOURSELF ARE CRAP. PLEASE THE AFTERNOON MANAGER IS SO UNRESPECFUL. SHE HAS NO NAME ON SHIRT.
Tiana Lynette
Service is bad the guy at the window got mad just because he messed up on my order. I came by today at 4:03 I had paid for 3 extra creamy cilantros sauces mind you I bought a salad that already comes with 1 so it’s a total of 4, Creamy cilantros right before i left the window I checked my bag and he cut me short 1 and got a attitude just because I asked for the sauce I was missing, I had to remind him my salad comes with 1 and he kept arguing with me about how much I have until he finally went to go grab it then he came back with a attitude and tells me “your welcome” in a rude manner I just told him he needs to watch his attitude I wasn’t trying to disrespect him or insult I just wanted my sauce that I paid for I asked for his name and he closed the window in my face
Service: 1
Tesha Jacobs
The customer service is horrible! Most of the workers have attitudes.
Atmosphere: 2
Food: 4
Service: 1
Rina M
Purchased food yesterday, seems like the chicken was going bad.. cilantro dressing tasted watered down no flavor at all I had even paid extra for more dressing that wasnt good at all could'nt eat the food.. Ths little bit I tasted made my stomach sick.. now i'm dealing with food poision...
Garrett Benning
My goodness, this place is simply amazing. I’ve been eating here for over 20 years and it just gets better every time. I love you el pollo loco!
Horrible service. Don’t go here. The attitude of the workers is bad after asking them respectfully. After ordering online I still had to wait 25 minutes (after the stated time) and was given Burnt chicken. Don’t waste your time and just go to a better establishment.
Atmosphere: 1
Food: 1
Service: 1
Marisela Almazan
It is one of my favorite places to visit when craving chicken. Food is always great, surprisingly I didn't find a big line which normally is.
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Avocado, Two Churros, Chips
Robo
Dirty store....and expensive food... avoid...and shop around
Atmosphere: 1
Food: 1
Service: 1
Erick Farruggia
The chicken was not burned, and after visiting other Pollo Locos... finally a good quality meal, not burned.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Avocado
None Ya
Don't even want to know how long this chicken has been sitting under a light. ALWAYS dry, old, crunchy chicken. Last time.
When I got my food there was a large strand of hair inside from one of the female cooks in the back. I showed it to the manager and she offered to replace it. I just asked for a refund. I lost my appetite after that. I thought they were supposed to wear hairnets in back to prevent that. I at here for almost 7 year because it's close to work. I'll never go back because of that.
Atmosphere: 3
Food: 1
Service: 5
Bad service, no seriousness with customers
Service: 1
Lots of tasty food, chicken and sides
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Guacamole and Chips, 4pc Half Chicken Meal, Burrito, Chicken Avocado, Avocado, Chicken Avocado Burrito, Mexican Caesar Bowl, Pinto Beans
They are over cooking the chicken here, had a tostada salad and it was very very dry....plus they were turning customers away because they could only take cash. Sad business management!
Atmosphere: 2
Food: 2
Service: 2
THE MACHINES THEY PUT IN TO ORDER THE FOOD YOURSELF ARE CRAP. PLEASE THE AFTERNOON MANAGER IS SO UNRESPECFUL. SHE HAS NO NAME ON SHIRT.
Service is bad the guy at the window got
mad just because he messed up on my order. I came by today at 4:03 I had paid for 3 extra creamy cilantros sauces mind you I bought a salad that already comes with 1 so it’s a total of 4, Creamy cilantros right before i left the window I checked my bag and he cut me short 1 and got a attitude just because I asked for the sauce I was missing, I had to remind him my salad comes with 1 and he kept arguing with me about how much I have until he finally went to go grab it then he came back with a attitude and tells me “your welcome” in a rude manner I just told him he needs to watch his attitude I wasn’t trying to disrespect him or insult I just wanted my sauce that I paid for I asked for his name and he closed the window in my face
Service: 1
The customer service is horrible! Most of the workers have attitudes.
Atmosphere: 2
Food: 4
Service: 1
Purchased food yesterday, seems like the chicken was going bad.. cilantro dressing tasted watered down no flavor at all I had even paid extra for more dressing that wasnt good at all could'nt eat the food.. Ths little bit I tasted made my stomach sick.. now i'm dealing with food poision...
My goodness, this place is simply amazing. I’ve been eating here for over 20 years and it just gets better every time. I love you el pollo loco!
Atmosphere: 5
Food: 5
Service: 5
Good food. Mario was friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Chips & Guacamole, 4pc Half Chicken Meal, Two Churros
Restaurantji Recommends
Horrible service. Don’t go here.
The attitude of the workers is bad after asking them respectfully.
After ordering online I still had to wait 25 minutes (after the stated time) and was given Burnt chicken.
Don’t waste your time and just go to a better establishment.
Atmosphere: 1
Food: 1
Service: 1
It is one of my favorite places to visit when craving chicken. Food is always great, surprisingly I didn't find a big line which normally is.
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Avocado, Two Churros, Chips
Dirty store....and expensive food... avoid...and shop around
Atmosphere: 1
Food: 1
Service: 1
The chicken was not burned, and after visiting other Pollo Locos... finally a good quality meal, not burned.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Avocado
Don't even want to know how long this chicken has been sitting under a light. ALWAYS dry, old, crunchy chicken. Last time.
Atmosphere: 4
Food: 1
Service: 2
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